Car Dealer Reviews is an
official partner of Auto Trader
Derek was very nice and polite, explained all that would happen with car. delivery was arranged deposit taken and we will certainly be back, far better service than Main dealers especially Arnold Clark.
Reviewer has confirmed their email address
Took a little longer than expected to receive my x3 but Derek Scott, car sales kept me fully informed. Received the car with full service and mot. No complaints at all and would go back to Formula One Car Centre.
Hopefully if you're reading this you haven't yet bought a car from Formula One Car Supermarket, and you'll now take the time to read all the other 1* reviews and then walk away. I certainly wish I had! I notice at least one of the 5* reviews is from the member of staff who (miss)sold my car! I wonder how many reviews are from friends and family! There's a recurring theme of lies and disinterest, and from my experience this appears to be par for the course. Having discussed my issues at length with three members of staff (Boyd, George and Paul) over the last month, it's clear they're all capable of delivering the same stereotypical used car salesmen clichés without the slightest hint of integrity, and indeed a blatant disregard for consumer rights. Before I was conned into buying my car from them, two concerns I had were brushed off as 'normal' and even more unbelievably what later turned out to be a particularly dangerous fault was described as a 'modification' (I really should have walked away)! When the true nature of these issues became apparent and I reported the matter to them, the response was - "The warranty period on the vehicle has now expired". This was just over 2 months later. If you only do one more thing after reading this review, check the Consumer Rights Act 2015 and don't be fobbed off with their '30 day warranty' claim. My advice (and probably the most sensible thing regardless of where you're buying from) is to take an expert with you and don't believe a single word you're told. You're probably better off paying with a credit card too for some added protection. I didn't when I bought from them as they charged an additional fee for credit cards, but there seems to be some confusion whether they still accept cards or not now since Trading Standards informed me they can't pass those charges on..... I don't know, but again it's worth checking before buying. On that note, the local Falkirk Trading Standards Office is amazing. They've been incredibly helpful both via email and telephone in their guidance with this matter and I would highly recommend you take their phone number with you if for any reason you're still considering buying from them. If you're already having issues or concerns, then you should definitely let them know (email address available from the Trading Standards website). If other 1* reviews and my own email correspondence from them is anything to go by, I would expect a comment by Formula One Car Supermarket in response to this review denying all my claims, blaming me, stating they've treated me wonderfully and claiming the car was actually perfect! I'm making it perfectly clear here that I will gladly amend this review if I receive even the slightness hint of customer service, acknowledgement of their failings in respect of this sale, and that they actually address this matter as they're legally obliged to. They have already been notified of my intention to seek legal redress. This would be an opportunity to put it right.
Reviewer has confirmed their email address
Just picked up my new car from Derek at Formula One Care Centre. Really first class service from start to finish. Derek kept me up to date with stock and was not pushy at all. Will definitely be back to Formula One Car Centre for my next car.
Reviewer has confirmed their email address
Went in to formula one car centre just for a nosey met derek and he just let me know where to go to see all the cars and told us just to take our time and come find him if we find a car straight away not pushed into buying anything any way we seen 3 cars one that we wanted and 2 that would do got him let him know and his answer if that’s the car you want that’s the car you get (excellent answer) he got us sorted out paid the deposit sed he’s give us a call when the car was ready have us a date to our surprise called us 2 days before hand letting us know it was ready went down and finalised everything and got our car derek made us feel comfortable and relaxed got great crack from him aswell so all in would recommend anyone to buy a car from here Top notch derek definitely be back
Bought a focus st from Formula One Car Centre. Worst mistake of my life. Sales process was great and was happy had the car two weeks went on holiday and when I came back the problems started (just inside the 30 days warranty). Engine warning lights rough running etc. Company policy I had to get car recovered fair point I obliged and paid for recovery. Had the car a few days changed sensor and re timed the car. Got it back two days later same problems. Intermittent start failure and fault codes. They arranged recovery and driver damaged the front bumper and exhaust phoned to advise and was told bot to worry it would be fixed. Was advised timing belt and water pump was being replaced. Just over two weeks later and I went to collect the car and the damage repairs were shocking. Manager Paul told me it was under the car and didn't effect the performance or value of the car and offered £30 for petrol for the inconvenience. Not wanting to start arguing I asked him if he was happy with the quality of the repair to which he replied " yes the guy has done a cracking job " at this point I realised I would get no where dealing with him I shook his hand and said thanks for your help. (I was raised with manners) I was fuming at the state of a car which I am expected to pay £9000 for. Three days later the mechanical issues started again. Would not detect the key, keyless entry not working eventually started the car to get engine malfunction lights etc. Contact garage again and this time was offered a courtesy car and car collection in a few days. I thought ok seems fair and then thinking to myself how can i trust this garage to have a third attempt at fixing the problem when they damage the car (quite significantly) the manager will not take any of my calls and they expect the salesman to take the brunt of it. He cannot control the behaviour and standard of the mechanics, recovery driver or even the cheek of the manager to offer £30 it would not even cover the cost of a proper wash after the state of the wash provided by the garage. I have several issues with this car I have touch sensitive lights, rust bubbles on the tailgate, broken fog lamps, damaged exhaust, scuffed bumper, rusted side sills (should have been advised on mot), coolant leak, ripped gear gaiter, fuse box cover ripped, coolant hoses not clipped in as someone has broken the clip, knocking rear suspension, headlight bulbs are different brightness, shuddering brakes(were replaced for me collecting the car when purchased), vacumme leak, insecure induction pipe, faded badges and paintwork, intermittent engine failure, also lots of other niggles with the car and all for £9000 what more can I ask. Looking at the car now just makes me feel sick knowing I have been mugged off. I know used and even new cars have problems sometimes but fix them and everyone is happy. Don't damage the car and not fix it properly offer £30 and then expect a third attempt at repairs. I asked the salesman to pass on the message to the manager that we come to an agreement to either, 1) pay me to get the car fixed independently (I can no longer trust the garage). 2) take the car back and reimburse me. 3) we go to trading standards and the financial ombudsman. I never expected a reply so I had already been in touch with the relevant bodies and had an inspection carried out hence the list of faults. I'm sure the garage will receive correspondence in due course. I think it shocking that they feel it acceptable to sell a car In such a bad condition and just try to ignore the issues. Can't fault the sales process hence giving one star but it's how you resolve problems that makes a reputation and from reading some other reviews it is clear they don't resolve many. Seems the policy is just ignore them and they will fizzle out. Not a chance on this one I'm going the full road with it and I hope that someday they will realise you have to solve problems for them to go away.
Reviewer has confirmed their email address
Boyd Craig from Formula One Car Centre Limited in response to Terrible quality of cars
Mr Reid has updated his review on the Google page. All issues were resolved and we hope to see him back again in the future.
Willie in response to Terrible quality of cars
I am also having problems with this garage and the salesman lying about the V5, was told that it was requested online on 6th July, waited a few weeks, no V5 phoned DVLA who confirmed that no request had been made, so phoned George the salesperson involved he guaranteed it was done on the 6th July, I said either him or the DVLA were lying - he assured me he was not lying. so waited again for V5 to arrive, come the 29th July I called DVLA again to be told the same thing, they told me the garage would get confirmation when they applied so to ask for a copy, good idea, i email George who then sent me a copy of the online request, and yup guess what date it was requested - 29th July, so you were lying then!!! I have spent the last month since buying this car on the phone to DVLA, garages to try and asertain service history, consumer rights and trading standards, this is not what i expected after buying a car, this is stressing me out. AVOID THIS GARAGE. I hope you get your problem sorted out, and like you I am not going away!
Bought my 66 plate Fiat 500 from Boyd. Great service and great price. Would 100% recommend Formula One Car Supermarket.
Went to this garage as had the car, mileage, age I was looking for, agreed deal, paid deposit of £1000 be aware non refundable. Agreed price for trade in, sold as seen as they say in trade, 1800. Following week picked up car, left mine, then received texts. My trade in 20 years old car, wanted proof serviced, mot, history on line, don’t provide then we will take car back did not provide this for me asked but said it would be in the post . Wife heart condition gets all upset, never experienced any thing like this ever when buying selling car, accused of clocking 2 thousand miles when obvious a typo, in mot history.. I would not go to Formula One Car Centre or recommend it unless you like dealing with.
The worst car dealer I've ever known. Car not as described, countless faults, Pre delivery inspection nothing but a joke Zero after sales service - couldn't care less attitude. Utter cowboy outfit. Don't go anywhere near them
I was looking for a specific towing car. I bought a Kia from Formula One Car Centre. At all times the sales men were helpful, efficient and courteous. The car was serviced, a new tyre put on, new MOT and it was just what I wanted. I am really pleased with the car. My only gripe was why on earth did they not put diesel in the car, at least enough to get the 30 miles home! I was seriously worried that I would run out of gas on the motorway home. Not a good start which somewhat clouded an excellent buying experience
Reviewer has confirmed their email address
Formula One Car Centre Limited is an Independent dealership that is based in Falkirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Formula One Car Centre Limited
2 High Station Road
Falkirk
Falkirk
FK1 5QZ
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Formula One Car Centre Limited, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.