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82 reviews from our car dealer reviews community
Leave a review for Formula One Car Centre Limited
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82 reviews from our car dealer reviews community

Leave a review for Formula One Car Centre Limited
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"excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Derek was very nice and polite, explained all that would happen with car. delivery was arranged deposit taken and we will certainly be back, far better service than Main dealers especially Arnold Clark.

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+1 Found this review helpful
"Very good. "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took a little longer than expected to receive my x3 but Derek Scott, car sales kept me fully informed. Received the car with full service and mot. No complaints at all and would go back to Formula One Car Centre.

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"The worst used car dealer experience!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hopefully if you're reading this you haven't yet bought a car from Formula One Car Supermarket, and you'll now take the time to read all the other 1* reviews and then walk away. I certainly wish I had! I notice at least one of the 5* reviews is from the member of staff who (miss)sold my car! I wonder how many reviews are from friends and family! There's a recurring theme of lies and disinterest, and from my experience this appears to be par for the course. Having discussed my issues at length with three members of staff (Boyd, George and Paul) over the last month, it's clear they're all capable of delivering the same stereotypical used car salesmen clichés without the slightest hint of integrity, and indeed a blatant disregard for consumer rights. Before I was conned into buying my car from them, two concerns I had were brushed off as 'normal' and even more unbelievably what later turned out to be a particularly dangerous fault was described as a 'modification' (I really should have walked away)! When the true nature of these issues became apparent and I reported the matter to them, the response was - "The warranty period on the vehicle has now expired". This was just over 2 months later. If you only do one more thing after reading this review, check the Consumer Rights Act 2015 and don't be fobbed off with their '30 day warranty' claim. My advice (and probably the most sensible thing regardless of where you're buying from) is to take an expert with you and don't believe a single word you're told. You're probably better off paying with a credit card too for some added protection. I didn't when I bought from them as they charged an additional fee for credit cards, but there seems to be some confusion whether they still accept cards or not now since Trading Standards informed me they can't pass those charges on..... I don't know, but again it's worth checking before buying. On that note, the local Falkirk Trading Standards Office is amazing. They've been incredibly helpful both via email and telephone in their guidance with this matter and I would highly recommend you take their phone number with you if for any reason you're still considering buying from them. If you're already having issues or concerns, then you should definitely let them know (email address available from the Trading Standards website). If other 1* reviews and my own email correspondence from them is anything to go by, I would expect a comment by Formula One Car Supermarket in response to this review denying all my claims, blaming me, stating they've treated me wonderfully and claiming the car was actually perfect! I'm making it perfectly clear here that I will gladly amend this review if I receive even the slightness hint of customer service, acknowledgement of their failings in respect of this sale, and that they actually address this matter as they're legally obliged to. They have already been notified of my intention to seek legal redress. This would be an opportunity to put it right.

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+15 Found this review helpful
"Great Service from Derek!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new car from Derek at Formula One Care Centre. Really first class service from start to finish. Derek kept me up to date with stock and was not pushy at all. Will definitely be back to Formula One Car Centre for my next car.

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+0 Found this review helpful
"Top notch"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went in to formula one car centre just for a nosey met derek and he just let me know where to go to see all the cars and told us just to take our time and come find him if we find a car straight away not pushed into buying anything any way we seen 3 cars one that we wanted and 2 that would do got him let him know and his answer if that’s the car you want that’s the car you get (excellent answer) he got us sorted out paid the deposit sed he’s give us a call when the car was ready have us a date to our surprise called us 2 days before hand letting us know it was ready went down and finalised everything and got our car derek made us feel comfortable and relaxed got great crack from him aswell so all in would recommend anyone to buy a car from here Top notch derek definitely be back

"Terrible quality of cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a focus st from Formula One Car Centre. Worst mistake of my life. Sales process was great and was happy had the car two weeks went on holiday and when I came back the problems started (just inside the 30 days warranty). Engine warning lights rough running etc. Company policy I had to get car recovered fair point I obliged and paid for recovery. Had the car a few days changed sensor and re timed the car. Got it back two days later same problems. Intermittent start failure and fault codes. They arranged recovery and driver damaged the front bumper and exhaust phoned to advise and was told bot to worry it would be fixed. Was advised timing belt and water pump was being replaced. Just over two weeks later and I went to collect the car and the damage repairs were shocking. Manager Paul told me it was under the car and didn't effect the performance or value of the car and offered £30 for petrol for the inconvenience. Not wanting to start arguing I asked him if he was happy with the quality of the repair to which he replied " yes the guy has done a cracking job " at this point I realised I would get no where dealing with him I shook his hand and said thanks for your help. (I was raised with manners) I was fuming at the state of a car which I am expected to pay £9000 for. Three days later the mechanical issues started again. Would not detect the key, keyless entry not working eventually started the car to get engine malfunction lights etc. Contact garage again and this time was offered a courtesy car and car collection in a few days. I thought ok seems fair and then thinking to myself how can i trust this garage to have a third attempt at fixing the problem when they damage the car (quite significantly) the manager will not take any of my calls and they expect the salesman to take the brunt of it. He cannot control the behaviour and standard of the mechanics, recovery driver or even the cheek of the manager to offer £30 it would not even cover the cost of a proper wash after the state of the wash provided by the garage. I have several issues with this car I have touch sensitive lights, rust bubbles on the tailgate, broken fog lamps, damaged exhaust, scuffed bumper, rusted side sills (should have been advised on mot), coolant leak, ripped gear gaiter, fuse box cover ripped, coolant hoses not clipped in as someone has broken the clip, knocking rear suspension, headlight bulbs are different brightness, shuddering brakes(were replaced for me collecting the car when purchased), vacumme leak, insecure induction pipe, faded badges and paintwork, intermittent engine failure, also lots of other niggles with the car and all for £9000 what more can I ask. Looking at the car now just makes me feel sick knowing I have been mugged off. I know used and even new cars have problems sometimes but fix them and everyone is happy. Don't damage the car and not fix it properly offer £30 and then expect a third attempt at repairs. I asked the salesman to pass on the message to the manager that we come to an agreement to either, 1) pay me to get the car fixed independently (I can no longer trust the garage). 2) take the car back and reimburse me. 3) we go to trading standards and the financial ombudsman. I never expected a reply so I had already been in touch with the relevant bodies and had an inspection carried out hence the list of faults. I'm sure the garage will receive correspondence in due course. I think it shocking that they feel it acceptable to sell a car In such a bad condition and just try to ignore the issues. Can't fault the sales process hence giving one star but it's how you resolve problems that makes a reputation and from reading some other reviews it is clear they don't resolve many. Seems the policy is just ignore them and they will fizzle out. Not a chance on this one I'm going the full road with it and I hope that someday they will realise you have to solve problems for them to go away.

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+14 Found this review helpful

Boyd Craig from Formula One Car Centre Limited in response to Terrible quality of cars

Mr Reid has updated his review on the Google page. All issues were resolved and we hope to see him back again in the future.

Willie in response to Terrible quality of cars

I am also having problems with this garage and the salesman lying about the V5, was told that it was requested online on 6th July, waited a few weeks, no V5 phoned DVLA who confirmed that no request had been made, so phoned George the salesperson involved he guaranteed it was done on the 6th July, I said either him or the DVLA were lying - he assured me he was not lying. so waited again for V5 to arrive, come the 29th July I called DVLA again to be told the same thing, they told me the garage would get confirmation when they applied so to ask for a copy, good idea, i email George who then sent me a copy of the online request, and yup guess what date it was requested - 29th July, so you were lying then!!! I have spent the last month since buying this car on the phone to DVLA, garages to try and asertain service history, consumer rights and trading standards, this is not what i expected after buying a car, this is stressing me out. AVOID THIS GARAGE. I hope you get your problem sorted out, and like you I am not going away!

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my 66 plate Fiat 500 from Boyd. Great service and great price. Would 100% recommend Formula One Car Supermarket.

"Threatened"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to this garage as had the car, mileage, age I was looking for, agreed deal, paid deposit of £1000 be aware non refundable. Agreed price for trade in, sold as seen as they say in trade, 1800. Following week picked up car, left mine, then received texts. My trade in 20 years old car, wanted proof serviced, mot, history on line, don’t provide then we will take car back did not provide this for me asked but said it would be in the post . Wife heart condition gets all upset, never experienced any thing like this ever when buying selling car, accused of clocking 2 thousand miles when obvious a typo, in mot history.. I would not go to Formula One Car Centre or recommend it unless you like dealing with.

"Utter cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst car dealer I've ever known. Car not as described, countless faults, Pre delivery inspection nothing but a joke Zero after sales service - couldn't care less attitude. Utter cowboy outfit. Don't go anywhere near them

"good efficient trade deal"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a specific towing car. I bought a Kia from Formula One Car Centre. At all times the sales men were helpful, efficient and courteous. The car was serviced, a new tyre put on, new MOT and it was just what I wanted. I am really pleased with the car. My only gripe was why on earth did they not put diesel in the car, at least enough to get the 30 miles home! I was seriously worried that I would run out of gas on the motorway home. Not a good start which somewhat clouded an excellent buying experience

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+0 Found this review helpful
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Dealership Information

Formula One Car Centre Limited is an Independent dealership that is based in Falkirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Part Exchange
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Servicing
Used Car Sales
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Ratings
82 reviews2.5 out of 5 stars — Rated Average
Excellent
28
Very Good
3
Average
3
Poor
11
Terrible
37

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    Address

    Formula One Car Centre Limited
    2 High Station Road
    Falkirk
    Falkirk
    FK1 5QZ

    Get in touch

    01324 639999
    http://www.formula1carcentre.co.uk/

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    19%
    Percent of reviews responded to by this dealer

    Additional Information About Formula One Car Centre Limited

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