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PLEASE READ ⛔⛔⛔🚫🚫🚫❌❌❌ Where to start! Bought a Mercedes c63 from these crooks, had the car checked after 6 days, was told is needed a timing chain and mileage wasn't genuine. Tried to return the car to the dealer, they refused to give me my money back! Asked them to fix the car as it came with a 30 day warranty, was told the timing chain was wear and tear and their warranty didn't cover the repair. Dealt with a guy called Paul, the general manager. If you are reading this Paul, everything that goes wrong with any used car is wear and tear pal 👍🏿it was just a way for them to get out of paying for the repair. Do not use these guys, they do not check their cars before they sell them, they buy them in and just sell them on with no checks, so it's a total hit or miss buying a car from here. Obviously some happy customers but they were just lucky. Ended up owning the car for 4 weeks and selling it to we buy any car, lost £3000 on the car by doing this. I'm sure Paul and his team will reply to this review with some sort of reply to try and soften the impact of this review so anyone reading this please be wise. Paul - general manager, takes your money and doesn't give you it back and tries to lie his way out of it, saying it's wear and tear! George - sales man, actually a nice guy but sells faulty cars nonetheless. Lee - owner, just as bad as Paul, but let's Paul do his dirty work so he doesn't have to get involved. DO NOT BUY FROM THIS GARAGE!!
Reviewer has confirmed their email address
Paul Cowan from Formula One Car Centre Limited in response to DO NOT USE THIS GARAGE
Dear Steven As with any member of the public you are entitled to review the service you received. However I am disappointed that you chose to do so in the manner that you did. As such I must clarify some of your points so that other potential customers can have some balance and factual information, so I will happily address your points. You claim that the mileage wasn't genuine and part of your reasoning was that the car had no service history. This statement is false as the car actually had full Mercedes history stored in the cars computer which I printed out for you. The mileage was in fact proven to be accurate. Had you provided factual proof then we would have had cause for concern however you backed this allegation down when presented with the printed evidence. You told me in a conversation that a main "Mercedes dealership in Edinburgh" had carried out a "Full inspection report" and that they advised that the timing chain was noisy. It turned out during my investigation that it was in fact your mate with a laptop that was advising you and that no such dealer inspection had taken place. I must strongly disagree with your statement that "everything that goes wrong with any used car is wear and tear pal". Things can break or fail, this is why we give and stand by our warranty. Its just that the information that you supplied was either false, fabricated or came from your mate and could not be backed up after we inspected the car. All of our cars, including yours, are sold with a fresh independent MOT and a full 87 point PDi inspection. This is a fact that we provide on every purchase. Your statement that we do not check our cars is obviously another false claim to make your review as negative as possible. When we are faced with any complaint we must establish the facts. When we presented with main dealer reports and then find them to be false we have a right to reject the complaint. I am sure that when people read this they will apply common sense. If we sold you faulty goods then we would be obliged to take the car back. We even offered you the opportunity to exchange he car for another however you chose not to. The choice to sell the car, if that is true, was your own. I stand by my decisions as they are based on facts, obligation and experienced judgement however when someone is found to be giving false and misleading information we will reject their complaint. You and I discussed all of the above in detail and I presented you with the facts before you withdrew your complaint and collected the car. I am proud of the service that we provide and the high standards that we set for our products and services. Customers are free to have inspections before they buy our cars and sensible enough to make up their own minds without relying on fabricated negative statements. If any potential or existing customer wishes to contact me to discuss any concerns either before or after a purchase I am happy to offer my time. Kind Regards Paul Cowan General Manager
Steven Russell in response to DO NOT USE THIS GARAGE
Nothing I've said is untrue Paul. Timing chain needed replaced, you didn't replace it. Take your lies somewhere else. I just hope people see sense and don't buy from your dealerships.
Paul Cowan from Formula One Car Centre Limited in response to DO NOT USE THIS GARAGE
Just a question I forgot to address in my previous response. When you sold the car to WE BY ANY CAR, Did you guarantee the mileage ?
Steven Russell in response to DO NOT USE THIS GARAGE
Had to take one of the services you provide me with and rip it up. The one that was 107,000kilomitres. Which is 67,000 miles. The mileage on the car was 62,000 so you can see the discrepancy. If they seen that last service they wouldn't have taken the car as they would have known it was clocked. Tried to sell it to "cash for car" they cane and seen the service and didn't buy it because of that. I've got photo evidence of the service in question and photo evidence of the mileage so can post them if you like? THE CAR WAS CLOCKED AND TIMIMG CHAIN WAS KNACKERED! GET IT IN TO YOUR HEAD AND STOP THE DENIAL! Why would I waste my time writing this review if it wasn't the case Paul? You think I like wasting my time writing reviews? You were out of order and you know it. Please check your records about the services and you will see.
Niall Clark in response to DO NOT USE THIS GARAGE
Hey Steven, I'd a very similar experience with these shower of crooks many years ago. I only wish I had a site like this to research before purchasing a car from them. I had a myriad of issues I had raised within weeks, yet they had maintained that a service and MOT was carried out, an independent inspection would prove otherwise. Their warranties are not worth the paper you wipe your butt with, and looking at other reviews you are not alone. Reading through the positive reviews I would suspect most of them will have been made up by staff and friends of the company. As for myself out of a stroke of good fortune and good luck the POS Audi I purchased from them was wrote off after a car bumped into it so recouped most of my money.
Daughter (19) bought an Audi A3. On her way driving home she had to book a hotel as the car was not safe to drive. In the 85 point check they fitted 2 bulbs along with some other bits and pieces. When she got home I took the car to our local garage and was told the bulbs were just sitting in headlights?? I phoned the salesman (John) and he excused it as “they must of popped out” unbelievable ..they were not easy to fit, but dont believe they were fitted correctly in the first place. That was Formula 1 cars Falkirk leave a 19 year old girl to drive a car that was totally unsafe.
How this company has not appeared on the tv show roque traders I have no idea. If anyone spends the time to read this review all I can say is please do not buy your car from these people. Bought a car a few years ago from them and when I left on my 100 mile drive home well nearly every fault like was on after an hour into my journey. Tried phoning Boyd on my journey home to him just hanging up on the phone to me. Took the car to a local garage the next day and found out the car needed thousands of pounds worth of repair. And when the car had cost £22,000 I didn’t expect to find out it needed that much spent on it. So my advice is run as fast as you can away from this place and never buy your car from here! Customer service from Boyd and Paul is shocking unless your happy to be ignored. A pair of cowboys! I wish I could give them 0 stars. I have learnt my lesson from this and would never buy a car from this type of garage again
I bought vehicle from Grant Leishman at Highstation road branch. Grant is a gentleman and very friendly. He was very honest with his sale making sure I get what I expect. He first tries to build the trust with the customer before making the sale which keeps rest of the sale process pleasant. He made sure the vehicle is properly serviced and all nagging lists are attended to after a test drive. I had some observations after riding the vehicle for a week, Grant makes sure all those are properly resolved.
Reviewer has confirmed their email address
Bought a car from Formula 1 Car Centre Falkirk. Really friendly sales agent BUT, in our case, the '85 point pre-delivery inspection report' was not worth the paper it was written on. Items that had supposedly been checked and signed off were not in working order. All four tyres were well below the necessary tyre pressure, one being practically flat. Also, both front wipers were shredded. Although a proper 'service' was not carried out, their engineer modified the car computer to show that it had. They have let themselves down terribly and my advice would be to either avoid them or, if you decide to buy a car from them be very, very careful and heed what has happened to us.
Reviewer has confirmed their email address
Grant was excellent, funny and really helpfull, thank you
Reviewer has confirmed their email address
I have just bought my first car and am happy with the vehicle. The gentleman was extremely helpful.
Given the lack of real care following the purchase of an £8000 vehicle I would steer well clear of this dealership
Reviewer has confirmed their email address
I bought a 13 plate 1 series from formula one high station road , advertised as 92,000 miles on it but when i got in the car it read 102,000 miles i queried this so looked at other cars nothing took my eye ,so i said how about you change the timing belt and water pump for me and that should take the edge of the extra 10,000 miles on it ok was the reply ,when i went back a week later it's a timing chain so doesn't need changing i was told , my gripe is that the body work is a total mess ,dont know how they covered all the scratches and laquer peeling from the bonnet and roof but after my 3rd wash i seemed to have uncovered all the cosmetic damage ,its unsellable im stuck with it ,im gutted wish i had walked away
Boyd Craig from Formula One Car Centre Limited in response to Gutted and made to feel like a fool
I am sorry you are dissatisfied with your purchase. We do not sell new vehicles. All customers have ample time to inspect the vehicles inside and out before committing to a purchase. From your review I can see you spent some time looking over the vehicle and were happy with it as you completed the purchase. Speaking with the sales point of contact at High Station road I believe we sent out a dent specialist to go around your vehicle at our expense and as a good will gesture. If you wish to discuss further please contact the Glasgow Road branch and ask for myself.
I recently purchased a Vauxhall insignia from f1 supermarket ,the salesman George was brilliant ,he done everything I asked and more , there was a slight glitch with the cooling cap , however George phones me on his day off and ask me to bring the car back to have it rectified , I was given a car to take away with me until the problem was solved , George phones me the very next day to tell me the car was sorted , overall good experience with F1 supermarket thanks George
Dylan mclean in response to Great service
I am the person who wrote this review and I take back everything I have said about f1 cars , steer clear , the problem I had with the car has now returned , I phoned George about it and he told me he would phone back , I am still waiting for that call , after reading other reviews I realise this is normal for them to ignore issues , I am currently waiting for a reply from my lawyer about this issue
Formula One Car Centre Limited is an Independent dealership that is based in Falkirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Formula One Car Centre Limited
2 High Station Road
Falkirk
Falkirk
FK1 5QZ
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