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Was promised the other key but 3 months later and still no 2nd key. Not replying to any messages or emails
Well where to start with this place? I bought a M2 from them a few weeks ago. Communication was horrendous, they didn't answer any phone calls or texts and was very rude when they did! I should have walked at this point but i loved the car so forced a sale through after it felt like they didn't want to sell the car. When i arrived at the industrial estate the unit it had no signs and felt extremely unprofessional. There was cars all over the place and equipment just left around, a real mess! The car wasn't prepared correctly, it was a little dirty and had some marks all inside. No attention give to it what so ever. There was a mark on the door that they agreed to do while i was there. Paid the deposit and was told there you go, theres the keys! I had to ask them to tax it as they said "we just let customers decide what they want to do" A CAR MUST BE TAXED TO DRIVE AWAY!! Jumped in the car, 7 miles remaining. They laughed and said you'll get to the fuel station don't worry! Not what you expect when buying a £45k+ vehicle. Now i've been trying to get hold of them all week to sort the logbook as the DVLA have had no notification that a new owner has been issued - Called 8 times this week and left voicemails to no response again. My partner has bought a car since and all the logbook and dvla email was received within days! All i can say is STAY AWAY - SHAMBLES!
Done the deal over the phone from 300 mile away in Newcastle, was offered an excellent price for my BMW, Joe said he would have my new Jaguar ready for the next day, he was spot on. Adam and Joe are 2 top men to deal with and I would recommend Formula Prestige Motors to anyone. Thanks lads.
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Thank you Joe and Adam for the great service before and after my purchase. Joe and Adam worked hard to make sure my purchase went smothly and did so with a smile.
I purchased a BMW 330d Touring from Formula Prestige Motors. The car was exactly as described and could not fault it - it actually looked better in person than in the photos! Joe was very helpful on the phone and had the car delivered to us in Surrey the next day with no problems. Definitely recommend these guys! Top Job!
Service was fine - only issue was not being able to even test drive a car if I hadn’t agreed to go through with the sale. The guys were actually helpful and nice... however! Realised a few months down the line that I hadn’t received a log book and wasn’t given the new keeper slip either as promised. I realised this because I was pulled over by the police in a very embarrassing incident where they thought I was driving a stolen car because it was still registered to the dealer. On top of this I had no tax because the reminder hadn’t come to me obviously. When I tried relentlessly to contact them by phone with no answer, I emailed them. Got one response saying phones weren’t working properly (for days and weeks?) and asked how they could help. I responded to state what had happened and asked what they intended to do because I was not being forced to pay for a new log book etc.... NOTHING. Have emailed them four times since and they just ignore. Will be turning up there soon if I don’t get any answer. Seems they do this frequently based off of other reviews!
Reviewer has confirmed their email address
Bought my beloved JCW from here 15months and they were an amazing service couldn’t do enough for me would highly recommend
We have just brought a Nissan qashqui, fairly priced and Adam and Joe are very friendly and down to earth, always happy to help, would recommend Formula Prestige Motors to family & friends for sure!!
Great car at a great price. Staff are so friendly - highly recommend Formula Prestige Motors.
recently bought a ford fiesta ST from formula prestige motors, was very pleased with the level of service shown by the garage, with them opening late for me and picking me up from the train station. when I had an issue with the car they took it back to remedy the problem with no issues. will be recommending FPM to my friends and will return for my next car
Reviewer has confirmed their email address
Formula Prestige Motors is an Independent dealership that is based in Cwmbran. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Formula Prestige Motors
Unit 20 Springvale Estate
Cwmbran
Torfaen Principal Area
NP44 5BH
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