33% Reviews
replied to
48% Recommend
to friend


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33 reviews from our car dealer reviews community
Leave a review for Fort Used Car Centre

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33 reviews from our car dealer reviews community

Leave a review for Fort Used Car Centre
Click on the stars to start your review
"AVOID AVOID AVOID!!!!"
1 out of 5 stars See
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Please do yourself a big favour and avoid using this garage. I would recommend an independent inspection before you hand over any money, don’t believe the sales LIES or the supposed warranties that they promise. I have had to spend thousands on my purchase from them just to get the car right. NEVER,NEVER AGAIN!

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+10 Found this review helpful
"vauxhall insignia 2012"
5 out of 5 stars See
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BRILLIANT SERVICE GREAT CAR, FROM A GREAT TEAM. I HAVE HAD 7 VEHICLES FROM FORT, AND NO PROBLEMS, I WAS SO PLEASED I TOOK THEM A BIG BOX OF KRISPY CREMES.

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"Disaster!!!!!!!!!&Avoid"
1.2 out of 5 stars See
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Absolutely awful and I would avoid at all expense cost and thoughts to approach this dealership. Purchased a car for my child. Returned the car due to a fault, they lied and informed us that the car had been driven and road tested before handing over the keys. When we drove the car it was like entering a death trap driving from junctions at a speed of 20 or miss firing. Car returned they confirmed it had been fixed they lied again as we drove off the same problem. They then blamed the manufacturing parts saying the parts were dodgy (lies again). We then took the car back they apparently fixed it with new parts this time but still unable to show old parts or what was done. Drove the car faulty again. Called finance company they confirmed finance could be terminated and car returned due to it not being road worthy. Went back to dealership for our deposit they are refusing to return the deposit money as they say they have fixed the car. The manager said he cares not as long as they have fixed it then there is no deposit. So here it is the biggest theft still allowed ! We have no car , deposit gone and dealt with like dirt as customers in the show room. Personally go elsewhere unless you have money to throw away.

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+12 Found this review helpful

Irene Cullen in response to Disaster!!!!!!!!!&Avoid

Which Finance Company was it? Go back to them and advise that the garage will not return your deposit. This is a direct contravention of the consumer credit act and also the sale of goods act, as the deposit forms part of the finance agreement. Insist that they take up the matter on your behalf and if you get nowhere with them then contact the Financial Ombudsman who have many similar case currently being dealt with.

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"Stay Well Clear"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

The most underhand and decitful company I have ever dealt with. We were lied to from the outset; the advert for the vehicle stated it had service history. The sales person we bought the car from said it had service history, but he would send the booklet to us. He also said the car had had a service the day before and it had passed an AA inspection. One week after buying the car it failed to start. The RAC attended and confirmed the battery was dead and the oil level was below minimum level. This from a car which had allegedly had a service and passed an inspection one week prior. After months of chasing Fort Auto finally admitted they didn’t have the service history and they shouldn’t have advertised it as such. I did a valuation of the car based on it not having the service history and it was now worth £3k less than what we had paid. After seeking legal advice we were told we had the right to return the vehicle as it had been sold not as described. This wasn’t made easy by Fort Auto and even to the last minute they were trying to get out of paying the refund - they offered two years’ free servicing as compensation - this for a vehicle that lost £ks in value from what we paid because of the lack of service history. They charged us admin fees, valeting fees and mileage so we are now severely out of pocket. Trading Standards have been informed to hopefully help others who may be in a similar situation. Stay well clear of Fort Auto, they cannot be trusted.

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+23 Found this review helpful
"cant do no stars so had to put one star."
1 out of 5 stars See
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Do not go to this company!!!!! We had a car on finance off them and used their in house finance. Also put £500 deposit down. On day one the engine management light was on so i called them and they said bring it back and they will fix it.. they said it was the city drive button. So they sent us home which is 30+ miles away with 3 young kids in the car when around 10 miles from home the fan belt snapped leaving us stranded on a dual carridge way with our children. They recovered the car and we told them we was rejecting it. They then called me back later in the day to say they was dropping it back to mine with a new fan belt on. Called them back to say the light was still on and ended up needing a new power steering column and rack then brought it back again after we told them we wanted to reject the car. They said they had 3 chances so we left it as that. Next petrol smell on start up of car so they done something to the exhaust. Then we struggling to get it into first gear so they had it back again and it needed a new back wheel, cam belt, fan belt again and oiled the gears. again we tried to reject it but they refused again because they fixed it. Then we called because there was all these strange noises that wasn't there before they started messing and then we broke down again with my kids in the car at 5.30 at night. Had to walk home, called them when we got in for them to say they cant do anything because they was closing then hung up on us. They recovered the car the next day for them trying to say it was the petrol even though it was nowhere near empty. 6 times this car has been back to them and every time we told them we was rejecting the car and wanted our deposit back. But they took no notice. Also when we went for the car on day one we was never told there was a imobalizer and was told it would be around 6000 with the interest. When the contract came though the post it said 9000. Which was nowhere stated on the one we signed. Still waiting for our deposit which they are still with helding from us. Now they are refusing to speak to us. stay clear of this company!!!

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+35 Found this review helpful
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"Porsche Cayanne S"
1.2 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Bought this car for £11,000 legally owned it for three weeks,physically had it for less than 24 hours and done a total of 38 miles, it has been in the garage the test of the time. I bought it on a Monday they had it back Tues morning they had it for a week and a half got it back on Tues night something went bang under the bonnet had to nurse it him with hazards on (very embarrassing) the same day I collected it, rang to say I want my money back and being messed around,will be taking Fort Used Car Centre to Court to get my money back. DO NOT buy a car from them.

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+47 Found this review helpful

Jillian from Fort Used Car Centre in response to Porsche Cayanne S

Dear Reviewer, I am sorry you feel unhappy with the experience you have had with The Fort Used Car Centre. May I please get some details from you so we can get in touch - the car you purchased, the registration, date and your Sales Executive. Once we have this information we will be able to give you a call to discuss your issues and hope to resolve them for you ASAP. The Fort Used Car Centre.

"Audi s6 rubbish faulty car "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Audi s6 from the Fort used car centre. Broke down 2x and I had to foot the bill for it to be recovers 1st time . Got it on finance luckily I did. Air intake valve 1st problem . 2nd problem coil pack . When the car broke down 2nd time with coil pack problem it was sat outside my house for 2 weeks broke down . So I informed bank and waived my rights to reject the car. Bank told fort not to repair the car , but the did and blamed me for sticking a rag into the intake manifold and I sabotaged the vehicle . Can you believe it . Won't pay me my deposit back. I wil. Be taking them to court for this and compensation and all the stress the put me. Absolutely shocking do not nun a car from this company cause when u have problems they won't help you. Should be ashamed of your self bad business

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+46 Found this review helpful

Neil in response to Audi s6 rubbish faulty car

Hi again fort I'm still awaiting my call back over the Audi S6. You have had the car now for over a month and still won't pay my deposit back to me after you sold me a dodgy car then had audacity to blame me for sabotaging the car. Shame on you fort used car. And Sharon getting hold of you in like getting hold of fresh air obsolete . This company is an absolute disgrace . Shame on you and how you run this god forsaken shambles of a company fort used crap .liers , .decetful never return your call . I've Called use like 10 x sent numerous emails had my solicitor call you and no call back. I will be taking legal action with small claims court you poor excuse of a company. Fort will take your money and run with it ...ADVICE FOR FUTURE CAR BUYERS FROM FORT USED. AR PLEASE READ THESE REVIEWS 1ST HAND . DO NOT BUY FROM THESE PEOPLE THEY WILL SELL YOU A CAR AND WHEN IT BRAKES THEY WILL NEVER HELP YOU .

"Great service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought an Audi A5 from the fort used car centre on 3/5/17 and took it away on the 4/5/17 as it was ready to go with an AA inspection, I have to say my service was outstanding from both the sales man Gary and the assistant jill who handed over the vehicle, I love my new car and so do all my friends and family, I'd highly recommend the fort used car centre to my friends and family, 10*

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+0 Found this review helpful

jillian green from Fort Used Car Centre in response to Great service

Dear Reviewer, Thank you for leaving such a lovely review based on your experience with one of our longest serving Sales Executives (G.S) and our assistant manager (J.G), it is very appreciated. We are delighted that you are happy with your new Audi and the service you received. If there is anything else we can assist with, please do let us know and we will be happy to help. The Fort Used Car Centre.

"Perfect! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Brought my first car from Fort Used Car Centre and I absolutely love it. It's not failed me at all! Been to Cornwall and back twice! Lovely staff and welcoming place to visit! Definitely a place to buy a reliable car!

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+0 Found this review helpful

jillian green from Fort Used Car Centre in response to Perfect!

Dear Reviewer, Thank you for taking the time to leave your review, If there is anything else we can help with, just give us a call and we will be happy to assist, otherwise, we look forward to seeing you again in the future. The Fort Used Car Centre.

"Very Happy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Purchased a Vauxhall Tigra already AA checked and ready to go love it! Thank you :) definitely recommend.

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+0 Found this review helpful

jillian green from Fort Used Car Centre in response to Very Happy

Dear Reviewer, It is always lovely to read such positive feedback for our dealership, and our Staff here at Fort Used Car Centre, so thank you for taking the time to leave this review. We are delighted you are happy with your Vauxhall Tigra. If there is anything else we can help with, just give us a call and we will be happy to assist, otherwise, we look forward to seeing you again in the future. The Fort Used Car Centre

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Dealership Information

Fort Used Car Centre is an Independent dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Ratings
33 reviews2.9 out of 5 stars — Rated Average
Excellent
14
Very Good
1
Average
3
Poor
5
Terrible
10

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Contact Information

Address

Fort Used Car Centre
Bromford Lane
Washwood Heath
Birmingham
West Midlands
B8 2SG

Get in touch

http://www.fortauto.com

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Dealership Statistics

48%
Would recommend this dealer to family and friends
51%
Thought the dealer was knowledgeable and helpful
48%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About Fort Used Car Centre

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