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- owned a car for 7 years popped into this garage to discuss a part exchange - all went well met sales staff saw 1 car - decided to go for it, had MY car reviewed- and test driven by this garages' sales man - all ok fine 'drives wonderful' 'hpi clear' 'great car' - was unable to test drive their (Fort used car centre) car as 'it would have taken a lot of moving around' - due to the car being positioned quite far back in the showroom......ok - inquired about service history ....no papers all still in Manchester awaiting delivery .....ok - decided to go for it anyway as the car was going to be a present to my grandad - all documents/contract drawn up price agreed with the head salesman - left a large deposit - as advised cant take the car away today needs to have pre-inspection ...fine - organised a pick up date a few days later, booked time off work, paid for a HPI test online, organised a surprise party just need the car DAY of Collection Another salesman appeared never met him, never dealt with him at any stage of the purchase, and he now decides to go re-inspect my car, my car has a FULL main dealer service history, with routine mot and inspections provided by MAIN dealer. It has really low mileage purely due to its use as its sporadic. The new salesman who i have had NO contact with previously decides to run around and test the paperwork rigorously and keep me there for over an hour, and finally present his findings on My car, that its was fine,hpi clear, drives great but had apparently several repairs to the body work...ok so these were not mentioned previously and you have inspected my car more than i actually did the car im purchasing. Decides to inform me that id have to pay another £1000! just to summarize ive driven twice to this garage, not road tested the car im purchasing due to inability to move a few cars around, ive had my own car tested, ive been allowed to purchase the car, draw up contracts - sign, provide a deposit, take time off work ...and finally advised i need to pay a lot more money on day of collection. I found this entrapment method of sales pathetic - stay clear the only reasonable conclusion i could decide on was there clearly not used to buying used cars of a reasonable standard. Everything ive stated is fact in case the garage do respond, stay well clear you'll waste your time, money, and be coned.
Reviewer has confirmed their email address
Staff from Fort Used Car Centre in response to awful service
Ryan, I am sorry that you have had a bad experience with us at the Fort used Car Centre. i have just been informed that our sales manager is liaising with you direct over email to come to a suitable resolution. if you do require anymore support or your not happy with the outcome then please email me on sales@fortauto,com and i can help you further.
In 2017 I brought a 2014 Vauxhall Astra from Fort Used Car Centre. This was the best car I have ever owned it was mechanically sound and checked correctly before I took the car away. I have had no issues with the car since purchasing it. From sale to continuous support it has been amazing!
Staff from Fort Used Car Centre in response to Great Business -Good used cars
The team at the Fort Used Car Centre would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
We purchased a car 10th March and only just collected it from our local Nissan garage and still needs work. No support from Fort last conversation with fort manager I was told “it’s a used car what do you expect!”
Staff from Fort Used Car Centre in response to Avoid! Lies and dishonest sales
Dear reviewer, I am so sorry to hear that you have had a bad experience with us, In order for us to help you further please can you email us at salesmanager@fortauto.com. we can then investigate this further. Thank you
Recently purchased an Audi s3 saloon that had a marker on which they knew about. It resulted in me being pulled by 5 armed police cars and has tasers pointed at me. Also had my pregnant mrs in the car. Spoke to them about this reluctant to help and didn’t accept car back. Less than 1 star deserved. Terrible service. . Keep your money and spend the extra couple K and go main dealer for the service.
Staff from Fort Used Car Centre in response to Sold me a car
Hi Jordan, we are very sorry that this has happened to you. We have since spoken to you, and you stated that you were happy to keep the vehicle. As a company we perform HPI checks on all vehicles. The HPI check for this audi was completed on the 08/03/18, a copy of this was given to you upon purchase. The HPI report came back clear, therefore there weren't any concerns with the vehicle. The Police themselves have stated, there is nothing wrong with the vehicle that you purchased from us. Fort Used Car Centre were NOT aware that the vehicle was marked, as the HPI report came back clear.
Fort Used Car Centre were dross. Forced to put a deposit down to test drive a car - decidedly unusual, but liked the car so went with it. When we test drove it the following week, we decided that we didn't want it, and the angry little salesman started stomping his feet, snatched the key and walked off. Fed a load of hogwash about the car being marked as sold in order to pressure us into buying it. Avoid at all costs.
Reviewer has confirmed their email address
Came in last Tuesday and spoke to a salesmen called John who really helped me with choosing a new car. Picked up my car yesterday and would definitely go back again. Thank you again John.
Staff from Fort Used Car Centre in response to Amazing experience
The team at the Fort Used Car Centre would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
I brought a car from the fort used car centre, straight away the sales team were so helpful and made it so easy for me, it felt great for me not to get hassled by anyone there. The car i brought was a bmw 1 series it looked amazing the way so clean and drove amazing. Thank you so much fort used cars
Reviewer has confirmed their email address
Staff from Fort Used Car Centre in response to great service
The team at the Fort Used Car Centre would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
All staff were very helpful and service was quick and easy. Would definitely recommend.
Staff from Fort Used Car Centre in response to Fab service
The team at the Fort Used Car Centre would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
just purchased my 4th car from the fort used cars.best service in the west midlands.
Reviewer has confirmed their email address
Staff from Fort Used Car Centre in response to new car
The team at the Fort Used Car Centre would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
Purchased a Ford Focus convertible 1 month ago at over 4k.....First time I tried to take down the roof the back window slipped and would not go back up. I purchased a 2 year warranty at £450. Bought the car back to the garage OVER 2 WEEKS AGO and the work has not even been completed. Been fobbed off several times. First of all the mechanic was rushed to hospital, then the wrong part was delivered and now they claim the part that was delivered is broken so will be another week (this time due to adverse weather conditions!!) Absolute Joke considering I have paid for warranty. Just wanted my money Please, anybody thinking of using FORT USED CARS - Do not - Its not worth the stress!
Reviewer has confirmed their email address
Fort Used Car Centre is an Independent dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 19 | |
| Very Good | 1 | |
| Average | 3 | |
| Poor | 6 | |
| Terrible | 14 |
Fort Used Car Centre
Bromford Lane
Washwood Heath
Birmingham
West Midlands
B8 2SG
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