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12 reviews from our car dealer reviews community
Leave a review for Fred Henderson Ltd
Leave a review

12 reviews from our car dealer reviews community

Leave a review for Fred Henderson Ltd
Leave a review
"Please take a look on google for full "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please see google Review basically had the car a year been off the road more times then not as you can see in google Review full Story but since Left review they have blocked us on social media left a very slanderous statement on google Review where they know we can’t respond we have all phone calls recorded to Prove their lies

"Sales "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a used nisssn note 6/0124. Alan Reed couldn’t have been nicer. (Even though I kept calling him Ron) 😂 Transaction ftom start to finish was extremely smooth. No pushy sakes chat. Car was picked up snd was gleaming. Highly recommended Fred Henderson ! Sharon Beha

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"Not all hero’s wear capes "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picture this, left without a car… working 60 hour weeks and the busses are on strike. Let down by two other dealerships.Feel like all hope is lost. I see a little Mini online; an upgraded from my last car (long time Mini lover) came to Fred Henderson’s and met a lovely bloke Alan ( well two.. Terry the best test drive co pilot ) Alan and his lads who did the quickest turn around on the history or car buying probably! Really went above and beyond to get me back on the road car is fantastic and the service from Alan was second to none (not all hero’s wear capes) proper nice bloke and can’t fault the garage l. Really appreciate it and so pleased I stumbled on this little hidden gem. Will recommend and see you when I’m due an upgrade! Not all hero’s wear capes some wear Fred Fred Henderson gillets!

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"Brilliant service and car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I spent a long time looking at cars across garages in the local area - Fred Henderson were brilliant; honest, not pushy, experienced and excellent quality cars. Would definitely recommend

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"5 star service from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car broke down on A167 Sunday lunchtime. Recovery vehicle arrived after 15 minutes, thanks to Margaret who took the call & Carl who came to our rescue to take us to their garage then even gave us a lift home. The next day we were given a detailed list of how poorly our car was so we visited Alan in the Sales who recognised me as I sold my car to him 2 weeks earlier. Told Alan what we were looking for and, as usual, got very helpful advice. We found a car we liked and Alan sorted all the paperwork out. He's even going to sort out paperwork for getting our private plates put on. Again one of the lads gave us a lift home. 2 days later we have our car which to now we are very happy with. Immaculate inside and out. Very well done to all the Team. Margaret, Carl, Julie, the Mechanic, Alan & the 'elf' who was our chauffeur. 5 star service. Would definitely recommend.

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"5 Star Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very seldom you come across a car dealership that delivers high quality new and used cars, gives expert impartial advice and is honest, reliable and trustworthy. Fred Henderson ticks all those boxes in abundance. From the initial contact we made with them, right up to delivery date, we were treat like Royalty. Alan the Sales Exec, was an absolute dream to negotiate and work with. No pushy sales tactics, no hard sell, just plain old fashioned traditional courteous gentleman. We were very pleased with the valuation given on our PX and more than pleased when we picked our new car up. Alan left no stone unturned to prepare our new car for pick up. Any work we asked to be done on our new car was done to total perfection. We thoroughly enjoyed our 5 ⭐️ experience, and would not hesitate to recommend buying a car from this dealership

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"Lovely sale from Alan Reed "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to Alan we now have our new family car. He madethe sale very easy and straight forward. All our worries about buying a car online and collecting it (we live 100+miles away) as ease. Extra work had been done to car that we had asked for along with a new MOT. Very professional, not pushy to take out optional extras when purchasing and a very caring man, ensuring we got home safely with the new car and advising us to delay the collection a day due the storm Malik. Thanks again!

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"Stole my car."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fred Hendersons operates as a bailiff for JCA Associates, there was an on going dispute with my car and a court order suspending any action been took on it, David Henderson took my car from my daughters works unlawfully and illegally ( theft ), then hid behind the police, he has tried to remove my Google review but cant as its factual and true avoid this company at all costs ...

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Emma Blackburn in response to Stole my car.

We bought a car just over a year ago been off the road more times then on nothing but lies from them car should never have been sold when back at there garage they cause more damage to our car removed our reviews off their social media sights and blocked us responded to our google review with a very unprofessional and slanderous reply all not true and we have all phone calls recorded pictures of damages emails etc etc as we have taken further sounds like you have had similar dealings they admitted to us they Will remove any bad reviews from social Media

"Tried to scam me for more money"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took my 3 yr old MG with 15k on it for 3rd service and 1st test, 8am drop off, 9am called to tell me rear discs were corroded and would need replacing by next year, offered to do them for £320 there and then, I refused, they called me back at 4pm to tell me the car had failed it’s test on the parking brake as a result of the rear discs. I took the car away and did it myself for £125. When I went back for retest the guy was paying his bill for rear brake discs and pads. Absolute scam..

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"Good deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking round Fred Henderson’s i was talking to Allen Reed about. Peugeot 2008 I liked. the look of he sort of put me at ease right away when we were taking and I asked how much I would get off mine he went and had a look at my car came back with a good deal we had excellent customer serves from him the hole time we spent in the show room

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Dealership Information

Fred Henderson Ltd is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Fred Henderson Ltd
    Langley Bridge Garage
    Durham
    County Durham
    DH7 8JZ

    Get in touch

    01913846319
    http://www.fredhenderson.com/

    Opening times

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Fred Henderson Ltd

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