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After searching for weeks for my VW Golf R one came up in Watton at Fresh Motors. The whole process from initial phone call through to collection was seamless, I've now had me dream car for 3 weeks and its perfect!! Thanks Guys
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Absolutely 5 star service. No sales pressure. Excellent team, friendly, polite and nothing was too much trouble. The whole process flowed and I soon had my new car. I won’t hesitate to go back again. Thank you
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From start to finish I was very impressed with Fresh Motors in Watton. Nothing was to much trouble. I will defiantly use again.
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Straight after purchase fresh motors constantly try and pressure you to leave a review (the only reason they have good reviews). I didn’t straight away and I’m glad. After the hard rain and heat I now find aftermarket holes in the roof of the vehicle only sealed with undersized plastic gromits/ no sealant so it leaked all over my equipment. A wing mirror that was glued together that has now started falling apart in the heat as the glue breaks down. The van had multiple little scratches all over at point of sale but I was ok to just resolve these myself but to never be made aware of after market holes in the roof is terrible service and misleading. Again all this would be fine if a resolution was offered. The only responses I have had are that vans have wear and tear, and fresh motors has contacted a solicitor and they do not have to do anything. Just told us to go and buy sealant to fix ourselves and then post a receipt. Unfortunately the van wasn’t worth what we paid and now we’re stuck! Gutted :(
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Paul Lowrey in response to Stay clear
I Have purchased two vehicles from Fresh Motors and have been extremely pleased with both. The guys go the extra mile to ensure customer satisfaction. At no time did I feel pressurised to leave a review or to write about my experiences with the company , Fresh Motors have nearly 120 positive reviews on Auto Trader and the guys have won two national awards for their efforts in this very competitive market. It is easy to write something damaging and harmful over a simple dispute when the facts speak for themselves.
Staff from Fresh Motors in response to Stay clear
For the purpose of clarity this is a chance review, unfortunately, it’s only too easy to slander across review platforms. Craig purchased a van 80 days before we received notification of his dispute, seeking compensation for “little scratches” and a cracked wing mirror. After receiving photos it was apparent this was a pursuit to exploit reimbursement, likely damage caused independently or by a third party, using a negative review as a threat. We under no circumstances pressurise customers to leaving reviews, all our reviews are left at the willingness and discretion of the individual. Online reviews are not static, allowing the opportunity to re-edit and make amendments, even altering the star rating should you not be satisfied. Our 5-star reputation has been consistently maintained across multiple review platforms, with over 100+ on AutoTrader, hopefully, our approach speaks for itself. Our calibre, reputation and practice have been recognised by winning 2 National Used Car Awards, hopefully surpassing his acquisitions and falsifying claims, highlighting our stand out approach and commitment to satisfaction throughout our business ethos.
Staff from Fresh Motors in response to Stay clear
Dear Craig, Firstly, we would like to thank you for taking the time to review our services and apologise for any problems you feel you may have had. At Fresh Motors, we pride ourselves on our customer satisfaction with our ’Fresh’ approach to used vehicle sales, our reviews are very important to us. We ask customers to complete reviews, to help reinforce our business ethos, online reviews are not static allowing the opportunity to re-edit and make amendments, even the star rating should you not be satisfied. Our 5-star reputation has been consistently maintained, with 100+ on AutoTrader, hopefully, our approach speaks for itself, our calibre, reputation and practice has been recognised by winning 2 National Used Car Awards. We invite all customers to highlight issues or concerns should they arise and we strive to resolve any issues ensuring all our customers are happy with their purchase. You mention feeling stuck with your vehicle, we would very much like to invite you back to discuss the possibilities of part exchanging your current vehicle, if indeed it is unsuitable, we endeavour to find the perfect vehicle for all customers. Kind regards, Fresh Motors
Fresh Motors took care of me and worked around my busy schedule, even delivered it to my door, to save me the hassle, went that extra mile!
Reviewer has confirmed their email address
Fresh Motors Ltd is an Award Winning contemporary independent dealer, holding Rising Star Award at 2017 Used Car Awards and AutoTrader Business Transformation Highly Commended status.
We operate throughout Norfolk, with an appointment only model maintaining a one:one bespoke viewing experience, allowing the time to make sure you're satisfied with every aspect of the vehicle purchase.
Our philosophy is to offer an attractive value proposition to all customers; we pride ourselves in supplying the very best used vehicles, prepared to the highest standard, priced competitively within the marketplace. Maintaining strict quality practices across all areas of our Business, from initial contact through to customer aftercare, has undoubtedly been a credit to our success.
The company was set-up by our own Managing Director Jacob Freshwater in 2015, originally stocking just small hatchback vehicles; today we hold a variety of stock tailored to suit your individual needs.
Our brand, Fresh, represents a 21 st century approach to the sale of used vehicles. In an industry often tarnished with negativity, we stand out from the rest, levelling the playing field between the consumer and car dealership, by offering integrity.
Fresh, endorses technology, it's our blood, daily we monitor the market using data driven tools to ensure our offerings continually hold value to our customers, this is our modern approach. We are evolving to stay with the changes in the used car industry and embracing across all aspects of the business.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Fresh Motors
Unit B1 Neaton Business Park
Thetford
Norfolk
IP25 6JB
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