Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


6 reviews from our car dealer reviews community
Leave a review for FRF Volvo
Leave a review

6 reviews from our car dealer reviews community

Leave a review for FRF Volvo
Leave a review
"Mobility Volvo "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I put a £500 deposit in September for a mobility car.i was promised I would get the car in January.I was then told in January there’s a delay.Ok I will wait ,was then told by one gentleman I would get it at the end of April beginning of May.Today out of the blue I got a phone call off Volvo to say that they couldn’t get the parts so they were cancelling my order.I wasn’t offered a different model nothing at all.Needless to say I think they don’t want our custom.It was being adapted for me as well to make it easier for me to drive.Gutted is an understatement but I had to write this review as I would hate the same thing to happen to somebody else.The sales guy who phoned me from the dealership in Swansea said he had had to cancel 40 cars,and that it was out of his hands.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Poor customer service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor customer service, not returning phone calls, unable to reach the people you need to speak to. Also took an over payment off us and then tried to tell us that's what was supposed to happen, only when I rung the finance office myself I found they did in fact owe me money, sales team very poor, communication awful! Vehicle not cleaned properly, previous owners stuff still in the car!

"Volvo v90 "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought 2019 V90 ex Volvo fleet car ,only to find out it has previously been fitted with a tow bar .No mention during purchase I was absolutely gutted when this came to light ,FRF were not interested when I complained ,they did offer to refit the tow bar and provide a good discount . Turned out they over inflated the price so the discount was non existent. Be aware and do all your check ,ask to see the car on a ramp .

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish, the process was just flawless. Karen and Aaron were very pleasant and polite. I am truly impressed by the service my husband and I received. My husband will definitely be going back to get a second car from FRF Volvo motors.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Sloppy work ! "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had my xc60 serviced in frf Volvo llansamlet yesterday, whilst the lady on the desk was extremely pleasant and efficient, I found all the other staff very unwelcoming and a bit strange, on top of this there is a big scuff mark on my sill and the rubber is creased where the mechanic has dragged his boots over it! Extremely unacceptable in my eyes, I will never use them again 👎🏽👎🏽👎🏽👎🏽

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
"Poorest experience ever. BE WARNED DON'T"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BE WARNED DON'T BUY FROM FRF VOLVO IN SWANSEA. Brought a used Volvo here expecting great quality and service... WRONG ! I have just discovered 7 months later it has outstanding finance... They hadn't checked it and have practically blamed me for it. No attempt to rectify this. No apology or any form of recompense. Basically be told it's my problem. Unbelievable from a main Volvo Dealer. Will be going to Land Rover in future. Would give them less one star if I could. Criminal.

Get Car Leasing

Reviewer has confirmed their email address

+5 Found this review helpful

Paul in response to Poorest experience ever. BE WARNED DON'T

Land Rover are just as bad mate, I went to Volvo after a bad experience with a new Rangerover, can’t win these days, service is shocking where ever you go, 👎🏽

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

FRF Volvo is an Franchise dealership that is based in Swansea. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.9 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
3
Terrible
2

Add Review

  • Submit new information

  • Contact Information

    Address

    FRF Volvo
    Swansea Enterprise Park Valley Way
    Swansea
    Swansea
    SA6 8QP

    Get in touch

    01792 310999
    https://www.frfvolvo.co.uk/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About FRF Volvo

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more