I recently bought a lovely Toyota GT86 from Motorline Toyota in Newport. However the car was delivered not by trailer but actually just driven by a random person to me in Leicester without me being made aware. When purchasing the car in the showroom I had stated that if it would save me money (as a trailer may be expensive) I would be happy to pick the car up myself. Yet I was assured this was a service that was free of charge and they would do it for me FOC. Yet it was driven to my house and therefore came dirty and with 150 more miles than what I had bought the car at. It also came with 3 old Michelin tyres and one new cheap Nexen tyre. Although technically speaking there is nothing wrong with this, when buying a car which is all about the driving experience above all else, you would at least expect to be told about this before they made such an action or change at least the two rear tyres being a rear wheel drive sports car, and it forced me to change the tyres on the car straight away. As well as this the centre console armrest came completely cracked and was completely unsecured and broken. Overall I felt like there was a great lack of attention to detail, knowledge and customer care throughout the process, and feel slightly cheated by the vagueness of communication I received. I wouldn’t recommend this dealer to anyone buying a used car who is interested or takes pride in their cars.

Richard Evans was the salesman that I was put through to ...i would like to say that Richard could not have been more helpful , he talked me through the procedure from start to finish ., explaining everything I would need to know and do ..I couldn't have asked for anyone better . Obviously with COVID a test drive was not possible , nor was a visit to the showrooms to look at cars but thanks to Richard but I ended up collecting my car yesterday in the colour I requested .I am delighted with the car and so grateful for the help given to me by Richard ....Thank you so much

I am currently the proud owner of three Toyotas. ( a domestic fleet you could say) It's two years since i transferred from Jemca Toyota Bracknell to Motorline Newport. I have always experienced superb customer loyalty and the upholding of high standards in customer service which I know Toyota promote. Hence, I have owned 8 different Toyota vehicles over 23 years. As in Bracknell, the same is true of Motorline Newport where it is without doubt the stewardship of the service team which maintains excellent relationships with its customers and I have to commend Mark Stephens as Service Manager along with Mel and Phil in the same department. I would point out the efficiency and negotiation skills of Mel who has only recently joined Motorline in enabling me to negotiate long term service plans which has helped me to budget for the after care more wisely. In the Parts department Michael Saysell always obliges and proves effective. The cars are checked rigorously and thoroughly by the technicians ( Machin and Daniel) with good reporting and advisory matters are brought to my immediate attention. The technicians carry out repairs and service to a high standard and in the last month I have visited as a key worker on three occasions with two of my vehicles for emergency repairs during the lock down when staff numbers were low. Toyota have never let me down when i needed them. The team at Motorline are caring and extremely helpful. Thank you Gordon Davies at Crickhowell High School, Abergavenny