I am sending this as I was so impressed with the excellent pandering that I received from all the staff at Motorline Newport who looked after me when I called in regarding a problem with selection of 2nd gear on my Toyota Auris. I was expecting to have to make an appointment but was presently surprised that the Service Manager Phillip said he would see if someone was available to road test and few minutes later Karl arrived and off we went. Not only did he explain what he was doing he always advised ok on a few questions I asked. He expertly diagnosed the problem and then tried to see if it could be fixed there and then which was helpful as I live 5miles from garage. So I sat in reception where I was looked after by Maggie who could not have been more helpful with coffee and newspaper thrown in and she kept an eye on me in between other customers. Then when car was ready I was given keys and found that car has been valeted as well!! All I can say is a big thank you to all involved and will most certainly be visiting again for car service etc.