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6 reviews from our car dealer reviews community
Leave a review for Frosts Cars Chichester
Leave a review

6 reviews from our car dealer reviews community

Leave a review for Frosts Cars Chichester
Leave a review
"Unhelpful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BEWARE. In my opinion and other mechanics, the servicing team carry out unnecessary work which involves extra charges. Spoke to a Manager who promised me a call from Service Manager and 6 weeks later still waiting. Contacted Customer Care Team who allegedly contacted Branch and still non the wiser as Manager lied to Customer Care Team about conversation i had with him and they don't seem that bothered about it. All they seem interested in is taking your money and not bothering about customers. DON'T take your vehicle here unless you don't mind being charged for unnecessary work.

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+1 Found this review helpful
"Poor after sales service. Warranty "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After sales service very very poor. The free 12 month warranty not fit for purpose Starter motor malfunctioning after 4 months hand brake button broke and flew off. Phoned Frosts they told me take the car to service department in Portslade. Left it for a day and a half. All they did was start the car up several times. And it started and that was that. They said because it was a intermittent fault they couldn't do anything. So I used my 12 month warranty. They wouldn't pay for a genuine Vauxhall starter motor, the garage had taken to were not prepared to fit a cheap starter motor for obvious reason. They would be responsible for any future problems . So the Warranty would pay £245 towards the supply and fitting of the Vauxhall starter motor. I had to pay £315 to make up the short fall

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+0 Found this review helpful
"Unbelievably poor Service Dept"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased almost new Astra with 800 miles. At 6,000 miles it required new engine. Car was at Frosts Chichester for 8 weeks awaiting parts that had to come from Germany (apparently!). Total lack of updates during this time. When it was finally returned it had to have bodywork done as it had been damaged whilst it was parked outside the garage for the 8 weeks! At 11,000 miles problems with transmission. Car still under warranty and I was told part would be 7-10 days which transpired into 12 weeks before garage had the courtesy to ring with an update. This was the first communication from them during the 12 weeks and by this time having given up I sold the Astra at a great loss. This was not helped by the fact they had also written "new engine fitted" on service book which didn't help when selling. Would never use them again as their customer care is non existent. The whole experience was a nightmare. However, Sam the salesman who sold us the car in good faith was brilliant but sadly he was let down by his colleagues

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+0 Found this review helpful
"Brilliant helpful service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really impressed with the friendly helpful professional staff at Frosts Cars in Chichester, nothing was too much trouble. Such a rarity to have such wonderful customer service. I certainly recommend Frosts to anyone considering buying a car.

"Stephen"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service all round

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"June Kloppers"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A helpful and friendly service. Was everything I wanted.

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+0 Found this review helpful
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Dealership Information

Frosts Cars Chichester is an Franchise dealership that is based in Chichester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews3.5 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
1
Terrible
1

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  • Contact Information

    Address

    Frosts Cars Chichester
    Chichester By Pass
    Chichester
    West Sussex
    PO19 8TH

    Get in touch

    01243 219476
    http://www.frosts4cars.co.uk

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Frosts Cars Chichester

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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