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Purchased almost new Astra with 800 miles. At 6,000 miles it required new engine. Car was at Frosts Chichester for 8 weeks awaiting parts that had to come from Germany (apparently!). Total lack of updates during this time. When it was finally returned it had to have bodywork done as it had been damaged whilst it was parked outside the garage for the 8 weeks! At 11,000 miles problems with transmission. Car still under warranty and I was told part would be 7-10 days which transpired into 12 weeks before garage had the courtesy to ring with an update. This was the first communication from them during the 12 weeks and by this time having given up I sold the Astra at a great loss. This was not helped by the fact they had also written "new engine fitted" on service book which didn't help when selling. Would never use them again as their customer care is non existent. The whole experience was a nightmare. However, Sam the salesman who sold us the car in good faith was brilliant but sadly he was let down by his colleagues
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Really impressed with the friendly helpful professional staff at Frosts Cars in Chichester, nothing was too much trouble. Such a rarity to have such wonderful customer service. I certainly recommend Frosts to anyone considering buying a car.
Excellent service all round
Frosts Cars Chichester is an Franchise dealership that is based in Chichester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Frosts Cars Chichester
Chichester By Pass
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