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I have had to put one star in order to post a review about Furrows FordStore Telford, to be honest I wouldn't give them any stars. I could only describe the staff in the service centre as a dis interested with a real couldn't be bothered attitude. Along with being charged for work that did not need to be completed, no investigation into the problem with my car even though it is still in warranty. Felt like they had no idea of what they were doing it felt like they were almost guessing. Only to be told that they no longer want to deal with my car....this may because I asked for a refund for work that did not fix the problem and clearly did not require doing £210!!!!. Possibly the worst customer service I have ever experienced.
I bought a nice car in January but just under 3 months later I had a problem which was found to be outside of the warranty cover (beware of what is not covered). I returned to the service dept to be met by very kind people. They really tried to help and met me half way with the repair. i cannot fault their efforts
Bought new / second hand car every time I look at it there is more faults and anton the the second hand car salesman at Furrows of Telford said he we get it right not happy at all . The mother in law had had two / three new cars from Telford but we won't be using Telford again unless my car is sorted please get back to me.
Purchased a car from furrows of telford several months ago, had nothing but trouble with it, whilst the repairs were carried out under the warranty i have only had a running car from feb to sep. Its now broke down again, after having the mechanic come out from furrows i was told what the problem was. I booked it in for repair elsewhere only to be told once it was repaired theres another issue. I spent £400 putting it right. And its still doesnt run. I spoke to mark swan whos very argumentative and seems to speak down to females and if he cant get his say he usually puts the phone down on you. Extremely bad customer service. The car i bought should never have been on the forecourt, they just take your money and dont want to know. I have now had to involve trading standards and the ombudsman. NEVER PURCHASE A CAR FROM THIS DEALERSHIP.
I bought a ford mondeo from this dealership back in April and Its all been fine. Few little dramas but nothing serious. The car was pretty pukka, very clean and good value for money. I would recommend Furrows, they are helpful and happy to resolve any issues.
Purchased a CLIO 197 in January, excellent service & very customer friendly! Salesman was Andy.
Furrows FordStore Telford is an Franchise dealership that is based in Telford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Furrows FordStore Telford
Haybridge Road Industrial Estate Haybridge Road
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