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7 reviews from our car dealer reviews community
Leave a review for Furrows FordStore Telford
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7 reviews from our car dealer reviews community

Leave a review for Furrows FordStore Telford
Leave a review
"Ford focus"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had to put one star in order to post a review about Furrows FordStore Telford, to be honest I wouldn't give them any stars. I could only describe the staff in the service centre as a dis interested with a real couldn't be bothered attitude. Along with being charged for work that did not need to be completed, no investigation into the problem with my car even though it is still in warranty. Felt like they had no idea of what they were doing it felt like they were almost guessing. Only to be told that they no longer want to deal with my car....this may because I asked for a refund for work that did not fix the problem and clearly did not require doing £210!!!!. Possibly the worst customer service I have ever experienced.

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"after care"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a nice car in January but just under 3 months later I had a problem which was found to be outside of the warranty cover (beware of what is not covered). I returned to the service dept to be met by very kind people. They really tried to help and met me half way with the repair. i cannot fault their efforts

"Good service but rubbish aftercare"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought new / second hand car every time I look at it there is more faults and anton the the second hand car salesman at Furrows of Telford said he we get it right not happy at all . The mother in law had had two / three new cars from Telford but we won't be using Telford again unless my car is sorted please get back to me.

"Disgusting customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from furrows of telford several months ago, had nothing but trouble with it, whilst the repairs were carried out under the warranty i have only had a running car from feb to sep. Its now broke down again, after having the mechanic come out from furrows i was told what the problem was. I booked it in for repair elsewhere only to be told once it was repaired theres another issue. I spent £400 putting it right. And its still doesnt run. I spoke to mark swan whos very argumentative and seems to speak down to females and if he cant get his say he usually puts the phone down on you. Extremely bad customer service. The car i bought should never have been on the forecourt, they just take your money and dont want to know. I have now had to involve trading standards and the ombudsman. NEVER PURCHASE A CAR FROM THIS DEALERSHIP.

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"Happy Ford Buyer"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a ford mondeo from this dealership back in April and Its all been fine. Few little dramas but nothing serious. The car was pretty pukka, very clean and good value for money. I would recommend Furrows, they are helpful and happy to resolve any issues.

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"Dale"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a CLIO 197 in January, excellent service & very customer friendly! Salesman was Andy.

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"TG"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a second hand Ford C Max. Excellent service from sales rep and any problems dealt with promptly Would recommend to any one.

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Dealership Information

Furrows FordStore Telford is an Franchise dealership that is based in Telford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.2 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
2

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Contact Information

Address

Furrows FordStore Telford
Haybridge Road Industrial Estate Haybridge Road
Hadley
Telford
Shropshire
TF1 2FF

Get in touch

01952 641433
https://www.furrows.co.uk/ford/contact-us/telford/

Opening times

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Dealership Statistics

57%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Furrows FordStore Telford

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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