I had no other choice but to give one star as there was no other option. This is a message for Ray who is the manager of G & M Motors and the sales man who sold me the car. I bought a Mercedes E220 estate from your selves. Apparently the car was owned by Ray i have tried calling so many times to speak to Ray. but he is never there and busy in a meeting and i am told that Ray will get back to me or Barry will get back to me. I understand i bought a used car and there will be some things that i will have to get repaired. So in about a month the front near side suspension ball joint went. I got it replaced. I had to call Ray and Barry 4 or 5 times to let me have the Warranty Documents as promised at the time of sale so that i can get the work done. Barry promised that it is on its way and i will receive it in a few days. I waited another month. Warranty papers were no where to be seen. So called up and as usual Mr. Ray was busy. So i left a message so that either Ray or Barry to call me. i waited another few days and called back, this time i was able to speak to Barry. Barry said that Ray should have sent the Warranty papers long back as he to him that he had already sent it. Barry said that he will make sure that i get it in the next few days and assured me of that. I bought the car mid January 2016 and it now June 2016. I have sent a number of emails to Adam to pass on the message as well. I have all the phone records to prove how many times i have called. On top of all this when i called Mercedes to get the car serviced they told me that the car has not been serviced buy then since 2006. where as i was told that this car has a full service history even as per the add in Auto trader which i have a copy of. When asked Barry told me that the Mercedes service history is all digital and Mercedes will be able to give it to you if you need it. So I Guess that this car has not been serviced in the past 10 years!! Mr. Ray i think you will have to prove that this car has been serviced and had a full service history as i have witnesses to prove that Barry said that this car had a full service history. All i want is the service history and the warranty documents and it should cover me from June 2016 not Jan 2016. If i do not get a reply to this message I will have no choice but to take it further. Dont know if the service you provide to your customers is always like this. Your company sells Brand New HONDA cars as well, do they receive the same service. you guys have all my contact details Please get in touch with me. If I dont hear back from yourselves, I will have no other choice but to take legal advice.