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8 reviews from our car dealer reviews community
Leave a review for Garland Motors Skoda Aldershot
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8 reviews from our car dealer reviews community

Leave a review for Garland Motors Skoda Aldershot
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"great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up new Octavia 14th December; Jordan set up Skoda Connect on the car and explained the system. Really pleased with the handover and service.

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"Very happy with the service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just bought a Fabia from the salesman named Patrick. He was really nice and made sure I had everything I wanted in the car. Very professional and courteous. Everyone was nice and the atmosphere in the showroom felt very comfortable.

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"Amazing service, fabulous staff!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely amazing service! These guys went above and beyond to find me the perfect car and have everything processed within 24 hours. Massive thank you to the superstar salesman Patrick who made it all happen and even drove the car over to me personally. Dealt with many car dealerships over the years and the service provided by Patrick was superior to when I’ve purchased cars with over £100k price tags! Wouldn’t hesitate to recommend them, especially Patrick and look forward to buying another car from them soon.

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"The best Aftersales ever! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just received the best customer service ever and this was in aftersales! Nick from garland aldershot truly did go above and beyond. Not that I encouraged it, but Nick insisted, he came in on his day off as he wanted to help me personally. With his child in tow (who waited patiently in the office to enjoy the rest of their day off together), he came up with a number of options for me that all had only my best interests at heart. Alot of companies advertise they are a family run business and there is no feel that they are. Nick provided me with a level of service I have only received a few times before and never in aftersales, not only with a family feel but with a touch of class . It is hard to find good customer service anywhere, exceptional customer service is rare. Especially in a a sector that is plagued with stereotyoes. Once found it is something to hang onto. Nick is clearly not in the business to make a quick buck, he is at garlands for the long term and wants to help customers with their first visit and every subsequent one after that. If you are a reasonable and understanding person who is decent enough to understand Nick doesn't create problems on purpose and you are willing to give Nick the time and opportunity to investigate he will put you first everytime. Unfortunately for Nick he is working in a environment with many variables, people and machines, and he does not have a crystal ball! But what he does have is a kind and caring heart, firm but fair. I hope all customers and Garlands themselves know what a asset he is to have.

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"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly, great deals and great service.

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"Bad customer service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BAD CUSTOMER SERVICE , clearly did not want the sale wasn’t interested in the slightest didn’t even show me anything on the car (I had no idea about wanted someone to talk me through it ) , when your spending 10k abit of interaction and customer service would be nice. Oh well they lost a sale over the customer service as car was stunning

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Nick from Garland Motors Skoda Aldershot in response to Bad customer service

Hi there, our apologies you felt the way you said and needed to leave a review to the extent you did. With it being an anonymous review and there not being any information regarding the time or date of your visit it’s impossible for me to investigate regarding your experience. Please can you contact me directly on nick.white@garlandmotors.skoda.co.uk or on 01252 311818 so I can investigate this further and put things right by way of a goodwill gesture. Your review goes against hundreds of others we have had across various websites and social media. My team provide a very good service and have been recognized by Skoda UK for this. With this particular review platform making it very easy to leave anonymous reviews we will assume this is not a genuine review until we hear otherwise.

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"Dont bother - go elsewhere "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Posted a bad review on here, google and Facebook about Garlands Motor Skoda in Aldershot. Their response to every single one is below (thought I would beat them to it before they post the same rubbish all over again). Update: Then they send the below reply, is the below message not stating that not only did they make errors in the way they communicated with a customer but also that their valeting team will waste your fuel whilst you have to reimburse there fuel for their courtesy car. I did cancel the order fair enough but I didn’t expect to be spoken to and made to feel guilty for something that 2nd time round I never placed an order on, I was completely honest with them that I wasnt going to be able to place an order or look at a car and I get a bad response because they don’t get there way/order. Ended up going to Lookers in Guildford as if you want pushy salesman and the blame game this is the place to go. I appreciate they went to the level of the test drive and how annoying cancellation of an order is however didn’t expect to be spoken to as I had been in the very last email. Gave feedback to the sales manger on this and was completely dismissed. Whatever happened to the customer service. Therefore can quiet honestly say travel to Guildford and go to lookers, you’ll get a better deal and friendlier customer service. Response from the owner 15 hours ago: Hi Hayley, thank you for your review. Unfortunately your review isn’t entirely factually correct. We provided an excellent level of service by pulling out all of the stops to make sure we found a replacement vehicle that fitted within your monthly budget, my sales team stayed open late to provide a test drive and get everything on the order right for you, we processed the order even though you were unable to leave a deposit on the vehicle as we are a family business that cares about our customers and wanted you to be completely happy. You then cancelled the order the next day costing us cancellation charges and we had already processed the finance documents and begun the registration process with Skoda. However - we cancelled the order and did not pursue any cancellation charges. When you refer to a pushy salesman I can only assume you are referring to us requesting that we would need to take a deposit to secure another order when you re-enquired about purchasing a vehicle as we didn’t want to take the risk on incurring more cancellation charges if you cancelled again. You emailed my sales controller with your feedback and this was not dismissed - it was responded to politely and promptly explaining that unfortunately we couldn’t have done any more for you. We have done our best to look after your needs for the last couple of years whilst you had your vehicle from us, including reimbursing you the £5 worth of petrol that you said our valeting team had used by leaving your air conditioning on whilst they gave your vehicle a complimentary wash and vacuum whilst the car was in for a service. We are recognised widely for providing excellent customer service and consistently score very highly with Skoda UK’s customer satisfaction scores. Nick - Sales Manager

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+3 Found this review helpful

Staff from Garland Motors Skoda Aldershot in response to Dont bother - go elsewhere

Hi Hayley, Thanks for providing another review on yet another platform. As you have already posted our reply within the review for the general public to read there is not much to say really that hasn’t been said / responded to. I will add the following comment for the benefit of the general public that may be reading your unfair and inaccurate review before making contact with us / coming to see us and forming their own opinion: This customer bought a new car from us a couple of years ago and we bent over backwards to help both during the sale and after the sale with servicing requirements etc. (This included this customer booking her car in for a service during one the hottest summers ever recorded and receiving a complimentary car wash & hoover after the service but because the outside temperature was approaching near 30 degrees Celsius the air conditioning had come on / was on whilst moving the vehicle from the wash bay area to the area that the vacuum the vehicles the car had used a very small amount of fuel - to which the customer demanded a re-imbursment of £5 as she felt this very unfair. To which we duly obliged and gave the customer the money). When the time came for this customer to look at changing her vehicle we again bent over backwards to look after her including staying open well past closing time to suit the customer needs and taking an order for a new car without taking a deposit to secure the order (against our policy but we agreed to try and go the extra mile to look after this particular customer). The order was then subsequently cancelled by the customer after had we begun the registration process with Skoda, the finance documentation had been signed and the vehicle was nearing completion of its preparation to be ready for handover. We duly cancelled the order without obstruction or argument - unwound all of the paperwork including the finance documentation and aborted the registration process with Skoda UK. We were polite and understanding to the situation and neither asked nor perused this customer for any costs / charges that we incurred by cancelling everything down for her. We merely expressed our hopes that we may be able to do business in the future when she was next looking to change her vehicle. When this time came - we were not comfortable with the prospect of taking another order for a vehicle with no deposit and explained this to the customer. Unfortunately this was not taken well, the customer placed an order elsewhere and we have since been bombarded with negative reviews citing ‘poor customer service’ to which I can hand on heart say was not the case at all. My team and I are very proud of our customer service scores we receive from our customers and in general the feedback we get. We are obviously only human beings, so although not perfect all of the time we will always do everything we can where possible to look after our customers / visitors and provide an excellent level of service. I am always contactable for anybody that wishes to get in touch on - nick.white@garlandmotors.skoda.co.uk or by phoning the showroom. Many thanks, Nick

Katy Grant in response to Dont bother - go elsewhere

What ever happened to the customer is always right?! I was going to buy a car from Garlands, I won't bother now, you sound like a difficult bunch to deal with :(

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"good as gold"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Every thing was good as gold , and the service was good, no it was excellent service in fact. I will indeed recommend to friends and family and the car was great value for money

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+2 Found this review helpful
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Dealership Information

Garland Motors Skoda Aldershot is an Franchise dealership that is based in Aldershot. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
8 reviews4.1 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
1

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    Address

    Garland Motors Skoda Aldershot
    15 Blackwater Way
    Aldershot
    Hampshire
    GU12 4DN

    Get in touch

    01252 418562
    https://www.winchestermotorgroup.co.uk/skoda/contact-us/garland-motors-aldershot/

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    25%
    Percent of reviews responded to by this dealer

    Additional Information About Garland Motors Skoda Aldershot

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