33% Reviews
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80% Recommend
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15 reviews from our car dealer reviews community
Leave a review for GBI Cars

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15 reviews from our car dealer reviews community

Leave a review for GBI Cars
Click on the stars to start your review
"Great place to buy a car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with the service we have had from GBI Cars, they couldn't have been more helpful, no pressure to buy, loads of information, very friendly, and there after sales service could not be better.

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"What a fantastic family run buisness"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They could t be more helpful. Nothing was to much and they put them selves out for you. Loved my purchase and the experience from buying with gbi cars. As it was our first time doing it. Thanks guys kerry and Richard.

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"Caring, professional customers relations"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having searched for six months for a suitable model (black, petrol, 2 litre saloon, relatively low mileage) I consider myself fortunate to have journeyed 300 miles round trip to purchase a vehicle from GBI Cars. Gary Malsbury was a delight to deal with - informative, professional and caring (I didn't want a duff vehicle and Gary ensured he had a satisfied customer). In fact the whole team, ie: Byron and Justin, provided superb customer service - all my concerns were addressed and a mutually acceptable part-exchange was agreed. It was reassuring to learn the car had recently been serviced and issued with an MOT, as well as a 128-point AA vehicle inspection. Gary helpfully arranged the transfer of ownership and taxing of the vehicle and, having now driven the car for five weeks, I am delighted with this Honda Accord, its immaculate valeting and its performance. Based on this satisfactory experience, I will be happy to purchase another car (for my wife or for me) from Gary and I am pleased to give GBI Cars a 'highly recommended' award. Clive Deakin

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"GBI CARS "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very very happy with their service and how helpful they have been over the past couple of days, I bought a car from them in July last year and have recently had a service on the car the car needed some work and will be in the garage for a week. GBI offered to let me use one of their cars to get me to work in the week when they didn't even need to they were quick and very helpful. Amazing service by all of them and will be using them in the future for a car. Keep up the good work guys very much appreciated !!!

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+3 Found this review helpful

Byron from GBI Cars in response to GBI CARS

Thanks for your review, much appreciated! GBI CARS

"Very happy "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from GBI Cars today. Lovely friendly team. Stayed open at least an hour late for me to view the car initially after saying I couldn't make the opening time. Also a little later on day of purchasing. Very friendly helpful staff! Love love love my new car. All seems well with my new purchase. Very happy. so far would highly recommend!

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+2 Found this review helpful

byron from GBI Cars in response to Very happy

Thanks for taking the time to review our services, it seems that now days people only review negative experiences, very refreshing to hear yours! enjoy your new vehicle. GBI CARS LTD

"Paul G"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In my opinion this is a very risky place to buy from- I am currently dealing with a solicitor appointed by GBI Cars because of their complete refusal to engage in reasonable after sales. They sold me a good spec Audi A6. It went wrong the day after I bought it. They paid for the initial repair saying it was "goodwill" but admitted they would try and lie to warranty provider to recover their costs. Their initial suggestion was to refund me and re sell the faulty vehicle back to auction.Sold as full service history. Most serviceable parts had never been touched. Cost me a lot to put right. Wrong sized and bald spare wheel. AA report was 8 months old and GBI added 5,000 miles to vehicle then never had it re checked before selling. The suspension leaked. The front arm bush split. I have my family in this car but they couldn't even provide a proper spare. Be very very careful when dealing with them. Check everything - do not assume they will assist should something go wrong.

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+4 Found this review helpful

Kathleen Allen in response to Paul G

Wow my family is not the only one that has been cheated by this Company - sorry as i am to hear of this customers bad experience I am also delighted to hear another complaint which basically is the same as what happened to my son - they are clearly up to their old tricks of cheating people and selling cars that should not be on the road - this being the verdict of my qualified mechanic who the car had to be taken to when it broke down after 5 days and was then returned to GBI where we suffered a dramatic loss of money in selling it back to them.

Byron from GBI Cars in response to Paul G

As a family run dealer who has done his up most to keep you happy I am shocked to see your review Mr Gilroy. Admittedly a few days after the vehicle left an EML light came on that pointed at the inlet bank 2 seizing due to carbon build up. Impossible to know at point of sale as no lights were present. It was suggested by an independent garage that a product could be used to free up the carbon build however we agreed to pay for a brand new part to be fitted which was over 10% of the vehicle value (£889). This was authorised directly by GBI with NO hesitations. Before the vehicle was SOLD we paid to have a brand NEW MOT completed as we advised that the we have been driving this vehicle for the last 6 months and I wanted to make sure the vehicle was road worthy. This was complete by a local independent garage (PT AUTOS). We paid nearly £500 on two new tyres and brand new front discs and pads. The MOT did not even have one advisory on but still you remain that VAG TECH of MK have suggested that the vehicle is dangerous to drive? After speaking to Chris at VAGTECH he has confirmed that he has NEVER said the vehicle was dangerous or un-roadworthy he merely stated by not changing the bushes it MAY cause unnecessary tyre ware. On two occasions we have offered you a full refund (of which you have strangely declined) as it is clear that your expectations of a 8 year old vehicle with 72,000 miles is unrealistic. We at GBI cars have a 96% customer satisfaction rate on our quality used cars and would help in most instances however we feel that Mr Paul Gilroy of Buckingham is taking advantage of a small family run business.

"GG"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my car here 3 weeks ago. It came with an AA inspection and an invoice from a garage for the work completed. Brand new discs and pads and two new tyres (although only mid range). I was served by Gary at GBI Cars who was very helpful and steered me out of a diesel car because I only do 3,000 miles a year. Reading online that was a good shout. I will report back if any problems but overall I am very happy. Also I upgraded the warranty with the AA to 12 months so hopefully that was a good move.

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+2 Found this review helpful

Byron from GBI Cars in response to GG

Thanks for your review and for your purchase. Enjoy your new car. Thanks GBI Team

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"G H"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took the car with a known fault (dash board error message) because their garage could not fix it and said it needed to go to a specialist which I did and GBI Cars only refunded Me part of the cost, also no pdi carried as washer bottle was empty, fuel filler cap was broken which I had to replace, tyre pressures low on the front and 55 psi (yes 55 psi) on the rear, (should be 31 all round), the front brake discs were badly worn which I had to replace at my own expense and the tyres were described as excellent but the two rear tyres appeared as advisories for having tread just above the legal limit.

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Unknown from GBI Cars in response to G H

Hi Gary, Thanks for your feedback. You are quite correct we did not PDI the vehicle on this occasion, this was partly due to the fact that the vehicle was not ready for collection. I did explain this on our phone call on the 24/07/2015. In good faith and understanding that you wanted to use the car on a caravan holiday we released the car agreeing that you would take it to a local Jaguar specialist to have it diagnosed. We agree to pay for the diagnostic and that we would provide the parts if needed (as we get trade prices). I did not hear anything until you presented a bill for nearly £500.00 (more than 10% of the vehicle cost)l. I was given no opportunity to mitigate costs by providing parts and did not give any authority for the work to be carried out. Even though legally I had a right to dispute these charges I decided to pay the majority of the invoice without question. Rest assured that this problem will NOT happen again, GBI CARS are now an authorised dealer of the AA Warranty and Inspections. Each vehicle comes with an AA independent vehicle inspection report that shows there are NO defects with our quality used cars when they are collected. Each vehicle will also come with an AA warranty. Kind Regards Byron Malsbury, Director. GBI CARS LTD.

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"mini cooper gbi cars"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

GBI Cars have been fine, as a first time buyer I was happy they took me through everything, I had a problem with the tyres quite soon afterwards which they paid some money towards. Overall quite a good experience.

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"room for improvement at GBI Cars"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

GBI Cars which are in Leighton Buzzard were good although I would still say there was room for improvement. Had a small issue with the car on the drive home which I wasn't made aware of at the time of purchase. Had to make a long drive back to have it sorted. Apart from that I'm happy and I would recommend them.

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Dealership Information

GBI Cars is a used car dealership that is based in Leighton Buzzard. Car Dealer Reviews has been made aware that this business has recently changed the location that their business sells cars from.

GBI Cars were established in October 2013 and open their doors to customers 7 days a week.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews4 out of 5 stars — Rated Very Good
Excellent
11
Very Good
1
Average
0
Poor
1
Terrible
2

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Contact Information

Address

GBI Cars
Unit 1 Greaves Way Industrial Estate Stanbridge Road
Leighton Buzzard
Bedfordshire
LU7 4UB

Get in touch

01525 305016
https://www.gbicars.co.uk/

Opening times

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Dealership Statistics

80%
Would recommend this dealer to family and friends
80%
Thought the dealer was knowledgeable and helpful
78%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About GBI Cars

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Directors: XXXXXXXXXX
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