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Be very VERY CAREFUL when dealing with this NICE family business as things can very quickly turn unpleasant if you discover there’s a major fault that under the Consumer Rights Act 2015 means GBI are responsible for the repair. Be warned as they may not take responsibility and you then have to take them to court to get compensation. We know very little about how modern cars work and were hoping for a good car trader that would have quality cars. We took a Renault for a test drive and at one point when going through the gears, 6th gear suddenly revved very high, and on questioning Byron, he advised us in great detail that it was the turbo kicking in, we had never had a car with a turbo before so believed him. After the test drive we said we were interested in the car if it passed all 128 points of the AA Inspection which Byron advised would be done in a few days time after he got the MOT done and when these were completed 3 weeks later we bought the car. When we contacted GBI to advise the turbo kicking in was possibly the clutch slipping it quickly became apparent that just as other GBI Customers have fed back on this site, GBI had “provided” us with an old AA Inspection report dated before we test drove, also with less miles reported than on the clock, Byron emailed we must have worn out the clutch and suggested we possibly had a heavy driving style and may have driven the car with the clutch half pressed to wear it out. In court Byron and his solicitor insisted we were confused about the MOT and AA Inspection dates and that Byron never said they were still to be done but the Judge highlighted that there were numerous emails from us chasing them up for nearly 3 weeks. The judge also stated that Byron had misinformed us when he advised that the rev increase was the turbo during the test drive and that it had been the worn clutch and also noted further to Byrons explanation for the inconsistent mileage history that the way GBI Cars record mileage was very odd. The judge also stated that the list of faults we noted with GBI after the test drive meant that the AA Inspector must have been very careless with his inspection for so many faults to exist considering GBI said the car had not been driven after the test drive and additionally the Judge noted that the disclaimers within the AA report meant that certain major vehicle components going wrong after the report date were not guaranteed anyway. Byron suggested by email and in court that our expectations for a second hand car were “manifestly unrealistic” but we point to the fact we spent more than 50% of the purchase price on repairs within the first year. The Judge awarded us damages and costs against GBI Cars. If you do choose to deal with GBI, check all paperwork very carefully for dates and mileage and check on collection that you have the same paperwork seen previously and do not rely on GBI’s “free” AA Inspection as it was not worth the paper it was printed on in our case.
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I am very happy with the service we have had from GBI Cars, they couldn't have been more helpful, no pressure to buy, loads of information, very friendly, and there after sales service could not be better.
They could t be more helpful. Nothing was to much and they put them selves out for you. Loved my purchase and the experience from buying with gbi cars. As it was our first time doing it. Thanks guys kerry and Richard.
Having searched for six months for a suitable model (black, petrol, 2 litre saloon, relatively low mileage) I consider myself fortunate to have journeyed 300 miles round trip to purchase a vehicle from GBI Cars. Gary Malsbury was a delight to deal with - informative, professional and caring (I didn't want a duff vehicle and Gary ensured he had a satisfied customer). In fact the whole team, ie: Byron and Justin, provided superb customer service - all my concerns were addressed and a mutually acceptable part-exchange was agreed. It was reassuring to learn the car had recently been serviced and issued with an MOT, as well as a 128-point AA vehicle inspection. Gary helpfully arranged the transfer of ownership and taxing of the vehicle and, having now driven the car for five weeks, I am delighted with this Honda Accord, its immaculate valeting and its performance. Based on this satisfactory experience, I will be happy to purchase another car (for my wife or for me) from Gary and I am pleased to give GBI Cars a 'highly recommended' award. Clive Deakin
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Very very happy with their service and how helpful they have been over the past couple of days, I bought a car from them in July last year and have recently had a service on the car the car needed some work and will be in the garage for a week. GBI offered to let me use one of their cars to get me to work in the week when they didn't even need to they were quick and very helpful. Amazing service by all of them and will be using them in the future for a car. Keep up the good work guys very much appreciated !!!
Byron from GBI Cars in response to GBI CARS
Thanks for your review, much appreciated! GBI CARS
Purchased a car from GBI Cars today. Lovely friendly team. Stayed open at least an hour late for me to view the car initially after saying I couldn't make the opening time. Also a little later on day of purchasing. Very friendly helpful staff! Love love love my new car. All seems well with my new purchase. Very happy. so far would highly recommend!
byron from GBI Cars in response to Very happy
Thanks for taking the time to review our services, it seems that now days people only review negative experiences, very refreshing to hear yours! enjoy your new vehicle. GBI CARS LTD
In my opinion this is a very risky place to buy from- I am currently dealing with a solicitor appointed by GBI Cars because of their complete refusal to engage in reasonable after sales. They sold me a good spec Audi A6. It went wrong the day after I bought it. They paid for the initial repair saying it was "goodwill" but admitted they would try and lie to warranty provider to recover their costs. Their initial suggestion was to refund me and re sell the faulty vehicle back to auction.Sold as full service history. Most serviceable parts had never been touched. Cost me a lot to put right. Wrong sized and bald spare wheel. AA report was 8 months old and GBI added 5,000 miles to vehicle then never had it re checked before selling. The suspension leaked. The front arm bush split. I have my family in this car but they couldn't even provide a proper spare. Be very very careful when dealing with them. Check everything - do not assume they will assist should something go wrong.
Kathleen Allen in response to Paul G
Wow my family is not the only one that has been cheated by this Company - sorry as i am to hear of this customers bad experience I am also delighted to hear another complaint which basically is the same as what happened to my son - they are clearly up to their old tricks of cheating people and selling cars that should not be on the road - this being the verdict of my qualified mechanic who the car had to be taken to when it broke down after 5 days and was then returned to GBI where we suffered a dramatic loss of money in selling it back to them.
Byron from GBI Cars in response to Paul G
As a family run dealer who has done his up most to keep you happy I am shocked to see your review Mr Gilroy. Admittedly a few days after the vehicle left an EML light came on that pointed at the inlet bank 2 seizing due to carbon build up. Impossible to know at point of sale as no lights were present. It was suggested by an independent garage that a product could be used to free up the carbon build however we agreed to pay for a brand new part to be fitted which was over 10% of the vehicle value (£889). This was authorised directly by GBI with NO hesitations. Before the vehicle was SOLD we paid to have a brand NEW MOT completed as we advised that the we have been driving this vehicle for the last 6 months and I wanted to make sure the vehicle was road worthy. This was complete by a local independent garage (PT AUTOS). We paid nearly £500 on two new tyres and brand new front discs and pads. The MOT did not even have one advisory on but still you remain that VAG TECH of MK have suggested that the vehicle is dangerous to drive? After speaking to Chris at VAGTECH he has confirmed that he has NEVER said the vehicle was dangerous or un-roadworthy he merely stated by not changing the bushes it MAY cause unnecessary tyre ware. On two occasions we have offered you a full refund (of which you have strangely declined) as it is clear that your expectations of a 8 year old vehicle with 72,000 miles is unrealistic. We at GBI cars have a 96% customer satisfaction rate on our quality used cars and would help in most instances however we feel that Mr Paul Gilroy of Buckingham is taking advantage of a small family run business.
Bought my car here 3 weeks ago. It came with an AA inspection and an invoice from a garage for the work completed. Brand new discs and pads and two new tyres (although only mid range). I was served by Gary at GBI Cars who was very helpful and steered me out of a diesel car because I only do 3,000 miles a year. Reading online that was a good shout. I will report back if any problems but overall I am very happy. Also I upgraded the warranty with the AA to 12 months so hopefully that was a good move.
Byron from GBI Cars in response to GG
Thanks for your review and for your purchase. Enjoy your new car. Thanks GBI Team
I took the car with a known fault (dash board error message) because their garage could not fix it and said it needed to go to a specialist which I did and GBI Cars only refunded Me part of the cost, also no pdi carried as washer bottle was empty, fuel filler cap was broken which I had to replace, tyre pressures low on the front and 55 psi (yes 55 psi) on the rear, (should be 31 all round), the front brake discs were badly worn which I had to replace at my own expense and the tyres were described as excellent but the two rear tyres appeared as advisories for having tread just above the legal limit.
Reviewer has confirmed their email address
Unknown from GBI Cars in response to G H
Hi Gary, Thanks for your feedback. You are quite correct we did not PDI the vehicle on this occasion, this was partly due to the fact that the vehicle was not ready for collection. I did explain this on our phone call on the 24/07/2015. In good faith and understanding that you wanted to use the car on a caravan holiday we released the car agreeing that you would take it to a local Jaguar specialist to have it diagnosed. We agree to pay for the diagnostic and that we would provide the parts if needed (as we get trade prices). I did not hear anything until you presented a bill for nearly £500.00 (more than 10% of the vehicle cost)l. I was given no opportunity to mitigate costs by providing parts and did not give any authority for the work to be carried out. Even though legally I had a right to dispute these charges I decided to pay the majority of the invoice without question. Rest assured that this problem will NOT happen again, GBI CARS are now an authorised dealer of the AA Warranty and Inspections. Each vehicle comes with an AA independent vehicle inspection report that shows there are NO defects with our quality used cars when they are collected. Each vehicle will also come with an AA warranty. Kind Regards Byron Malsbury, Director. GBI CARS LTD.
GBI Cars have been fine, as a first time buyer I was happy they took me through everything, I had a problem with the tyres quite soon afterwards which they paid some money towards. Overall quite a good experience.
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GBI Cars is a used car dealership that is based in Leighton Buzzard. Car Dealer Reviews has been made aware that this business has recently changed the location that their business sells cars from.
GBI Cars were established in October 2013 and open their doors to customers 7 days a week.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 11 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 3 |
GBI Cars
Unit 1 Greaves Way Industrial Estate Stanbridge Road
Leighton Buzzard
Bedfordshire
LU7 4UB
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