I purchased a car from GBI Cars slightly over a year ago, and the experience has been awful. The vehicle had a faulty airbox and a broken AdBlue emission system — neither of which were picked up during the AA pre-sale check, and both were only discovered after the sale. This one-star review is not because the car had faults, but because of how GBI Cars handled them. Take the airbox issue: parts had been glued together, and these failed soon after purchase. GBI Cars did cover the cost of repair but later appeared to argue that they’d been misled into doing so. They focused on the idea that Halfords, who helped identify the fault, had caused the damage. They claimed to have proof, apparently in the form of a pre-sale photo under the bonnet. However, the image was low resolution over the airbox region. I compared it with a post-fault photo and, in my opinion, it was reasonably clear that the glue was already present at the time of sale. I shared this with GBI Cars — and heard nothing further. No reply, no apology for the statements against me and Halfords. Then came the AdBlue emission system fault. GBI Cars initially dismissed this as a wear-and-tear issue. I had it properly diagnosed and was told the system was effectively broken, at a cost of around £1,400. From first report to final repair took about six months. Through AA mediation, GBI Cars explored various ways to avoid acting. Eventually, they simply withdrew from the AA mediation process entirely. At that time, they had offered to repair it using a cheap part sourced on eBay. I accepted, hoping for resolution — but the part turned out to be incorrect. Then followed a month of no response from GBI Cars, and so I began preparing court action. Only then did GBI Cars agree to proceed with a proper repair, using a part sourced by the garage carrying out the repair. Buyers should be prepared for long, time-consuming disputes if issues arise. 5-star reviews from people who have just bought a car and are happy with the sales process won’t give you the full picture. Really you need to hear from people who have been driving for a while. The real test is how a dealership responds when things go wrong. In my view, GBI Cars repeatedly tried to avoid their legal responsibilities to carry out repairs. Based on my experience over the past year, I would not recommend GBI Cars.

Hugely disappointed experience with GBI Cars. Poor customer service, they kept delaying my car collection and I decided to cancel it as they promised car will be ready in a week. After a week no any single update. I have to chase it all the time. After 2 weeks I gave up as I felt they didn't tell me truth and there are many serious problems with a car and cancel finance for it. Blue Motor Company advise me to take my deposit back. I put £300 deposit and they don't want to give it back! 1/06/23 - Really bad customer service from man in his 50-60s (probably business owner, sorry don't remember his name). Keep ignoring me when I came to get back my deposit.

Really happy with my car. Will happily recommend Gbi Cars to my friends and family

We have had a very disappointing experience. Our £9000 car with only 26,000 miles on the clock broke down due to an electrical steering fault on the first day of purchase – it is likely that GBI cars were not aware of this before purchase, so this in itself, although frustrating would not have been a major problem. Being 150 miles away, we contacted our breakdown cover who fixed the problem for us and got us on the road again. We also contacted GBI cars by phone and they assured us they would follow it up the following week – they never did. After thinking the fault was resolved, we continued driving the car. The fault recurred and after some (costly) diagnostic testing, we discovered the fault although had been cleared previously, had not been fixed, as the entire electrical unit needed replacing – and would cost £2000. The car was then undrivable, as there was no way of predicting when the fault would recur each time. GBI cars told us that the three month warranty was over and would not help. After some persuasion (as the fault was present at time of purchase) they suggested splitting the cost of repair and offered to arrange this at a local garage they thought could offer the best service (even though GBI cars, as the dealer, is actually responsible for the full cost.) We were pleased that we seemed to at least be getting somewhere, so asked them to confirm when they’d like us to bring it in. At this point, GBI simply cut communication. This was so disappointing – not returning calls and not responding to emails, leaving us rather confused. Thankfully, we had bought the car on finance so we went directly to the finance company. An investigation by the finance company found GBI cars fully liable, as the fault was SO clearly present at time of purchase (we had a breakdown report from the very first day to prove it, as well as an independent engineer’s report!) After nearly a YEAR of being without a working car (with a young family) we have finally got ALL of our money back and are purchasing a new car elsewhere 😊 We obviously wanted this resolved as quickly as possible, but sadly, GBI dragged out the investigation by being as difficult and obstructive as possible ie. not responding to communication from the finance company, and questioning the integrity of an engineer who the finance company appointed to investigate! To this day, we have heard nothing from GBI cars – no apology, and not even an acknowledgement of the outcome ☹ If you buy a car from this company and you have no issues, then you are likely to have a positive experience - their pre-sales (unsurprisingly) appears extremely helpful and professional! However, any issues after purchase, and you customer experience is likely to be pretty appalling - something that we certainly won’t be risking again!

I brought a 5 year old Qashqai from GBI last April. I felt very at ease dealing with Byron with no pressure to buy and I got a great car for the price . I had a couple of requests concerning the car prior to purchase that were sorted out no problem . It was also MOT’d and two new tyres fitted even though it was not an advisory , nice touch. I found dealing with GBI friendly , professional and their after care is second to none. There’s only one place I’ll be getting my next car from.

I purchased a Honda Jazz from GBI Cars 8 weeks ago and am very happy with my choice of car and dealer. On seeing the car advertised on their website I arranged a test drive with Justin who i found to be both polite and helpful. The test drive went well with no issues or pushy sales technique so I decided to purchase the car. Justine arranged for my purchase of finance which went smoothly and hassle free, he also dealt with changing ownership,road tax and my part exchange paperwork online when i picked the vehicle up which was a great help. I have owned the vehicle for two months now with no known issues and absolutely love it. I would have no hesitation buying future cars from GBI or recommending to friends and family. Many thanks to GBI cars for your professional service but especially to Justin. Andrew