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We’ve just bought a gorgeous Mini Cooper S ( not a Ferrari or a Porsche or any other of their high value cars) yet we were treated with the utmost respect and dignity. Neil was fantastic, so helpful and very efficient. Made the whole process painless and rather enjoyable!! Was a wonderful experience and every member of staff that we saw were very kind and welcoming. Thank you to Neil !! Five star service !!
Buying a car is an exciting prospect, but it brings so many unknowns. But what I have come to realise very recently is that buying a vehicle from a dealership such as GC Motors is a peace of mind experience. I genuinely could not recommend them enough, from the personalised car video to the very fast responses to my questions and going the extra mile at every step. I think I can honestly say that even though they are 6 hours away from me, it is worth the drive to know that you are getting genuine, friendly assistance and a car that will legitimately be your perfect fit. See you soon.
Martyn Clay from GC Motors in response to Next Level Service...
Hi Craig, I'm so pleased that you are happy with your experience with us here at GC Motors, it's always great to hear when we've done well. Enjoy your new VXR! Kind regards, Martyn - Customer Care
I spoke to GC Motors and agreed a price on a car they had for sale. I transferred over a £2,000 deposit as requested and they sent me the agreement to sign by Docusign, I read through the contract and signed it. We spoke a few times by telephone and email and discussing delivery. 3 days later I receive a phone call to say they have sold the car to someone else. I'll quote an interview the owner gave PWC “Because GC Motors are not part of any main dealer group, we can push the boundaries of exceeding customers' expectations. Our in-house company motto is based on "Treating Customers Fairly". Now where is the TCF in my experience?
Don’t do it. Go else where
Martyn Clay from GC Motors in response to Rubbish company
Hi Max, I’m disappointed to see that you feel negatively about us here at GC Motors, and would love the opportunity to discuss the reasons why you feel like this. Without knowing where we go wrong – we’re all human and I would be lying if I said we didn’t make mistakes – we can’t improve on areas we may need to. Please feel free to give me a call on 01423 500017 or email me at email@example.com to discuss your issues further. Kind regards, Martyn – Customer Care
We were offered a very good price for our car ( more than We buy any car.com) Very efficient and friendly service. They collected the car and after a thorough inspection, The money was paid by bank transfer. The gentleman collecting the car waited until we had confirmed the money was in our account and we gave our permission for the car to be taken. Would definitely use them again both to sell and purchase a car. We could not fault them.
Martyn Clay from GC Motors in response to Recently sold car to company
Hi John, Great to hear you had such a positive experience when we bought your car from you. We pride ourselves on delivering a great customer experience whether you're buying from us, or you're selling to us. I will let our buying team know that you're pleased with what they did for you, and how they handled things when we bought the car. I hope that you'll bare us in mind for the future! Kind regards, Martyn - Customer Care
GC Motors Well Well Well !! I sent an email to GC Motors asking for a vehicle valuation against a vehicle they had advertised, I thought “YES” I’m on the ball here I’ve got exactly what they need. I sent pictures, vehicle history etc etc but still I got no response obviously not good enough for them. Having dealing with Mercedes Benz main dealers for the best part of 3 or 4 weeks I was well prepared.... because Merc dealers they want blood !! So I contacted GC again and asked them for a video walk round of the vehicle i was keen to purchase ..Wow what a vehicle, it was mint, it all started to go down hill when Alistair started the vehicle walk around by showing me vehicles in the showroom priced £99k plus etc etc, I thought “WOW” come on get on with it !!!! ... to cut a long storey short ever since I told Alistair that I wanted to pay cash for a £23500 car inc my part exchange he went cold and gave me the run around, he fobbed me off with great experience, never ever gave me a valuation to date , my emails where not answered with an evaluation, he was well prepared with click and collect excuses, in other words he was too busy to deal with me. He even said on a voicemail that he was to busy get back to me ???? Unbelievable.. the moral of the story is dealing with these people is far worse than dealing with the Mercedes Benz dealers at least Mercedes Benz value customers, yes they charge but so do back street dealers. SHOP AROUND YOU CAN GET WHAT YOU WANT “I DID “
Martyn Clay from GC Motors in response to GC Motors Customer Service
Hi Rob, Thank you for taking the time to provide us with feedback based on your experience. Without people like yourself taking the time to provide us with constructive feedback, and indeed criticism, we cannot improve our already high standards. I appreciate your apparent frustration at the video walk around of the vehicle which Alistair provided to you being too long in length and not focussed on the specific car which you had requested further information on. The reason why Alistair showed you the cars which were in our showroom at the time was to provide you with a bit more understanding of who we are, and what calibre of vehicle we look to provide our customers. With the Covid-19 restrictions which were in place when you dealt with Alistair, you weren’t able to visit our site and get a feel for things yourself and we didn’t want you to miss out on getting a feel for what we offer. We pride ourselves as a team in making sure that our customers feel supported, valued and well looked after regardless of whether they’re on site with us or we’re dealing remotely. This brings me on to the point you raised about the lack of contact you felt you received from Alistair, when I’ve followed up your comments with him he’s advised me that he attempted to speak with you a number of times to discuss the condition of your vehicle and progress the sale further, but due to various prohibiting factors you were unable to speak to him and chose to go elsewhere to buy your car. We value all our customers and prospective customers very much and can only apologise that you feel otherwise. If you have any more comments, or would like to discuss your experience further, please feel free to email me at firstname.lastname@example.org. I would love to be able to get a better understanding of what you would have preferred us to do differently and see if elements of the exchange could have been handled differently. Kind regards, Martyn – Customer Care
Shocking service - the 2nd time round! I bought a G63 from this garage in June 2019 and they took a £500 deposit that would be returned immediately on sending them the documentation, they took almost 6 weeks to process the refund after countless calls and emails. Not only that they still DIDN'T CLEAR the finance on the McLaren I had part exchanged that they also promised. So for the same period I was paying nearly £4k in car payments for BOTH a car I didn't have plus a car I was promised to have everything sorted in "2-3 days max" when I drove out the showroom. Fast Forward to 2021 when I thought, ok maybe it was a one off in terms of bad service, so I will try again with a white Bentega...the car salesman Richard was all too quick to send me videos of the car, tell me that the wheels on the advert were not the actual ones on the car so I had to pay an extra £1.2k (negotiated from 4k extra) to have the bentley wheels from another exact vehicle switched to mine. He asked for the car finance guy to call me when I haven't even seen service history, V5 and confirmation of HPI clearance as requested and demanded I pay £2k to show "commitment". He made me send my driving license to him which I did in the hope I would get the video of the car WITH the wheels on, the service history and v5 and other documentation I would need as standard in any purchase. I am purchasing this car sitting in the South Of France and thus cannot view this car as I would like. Richard also agreed with "Giles" that the driver would take the car down to the border and no quarantine would be needed since it was 24hours out of the UK only. So again, Richard is asking WHY I haven't signed the agreement..I had to call him up and SPECIFICALLY EXPLAIN TO HIM, I HAVE NO IDEA WHAT THE CAR LOOKS LIKE WITH THE WHEELS ON, I NEED TO SEE THE CAR IN IT'S ENTIRETY before I put the £2k down. The level of attention to detail I was getting was awful and thus I needed to see if the wheels would be the right size for the vehicle (he didnt even check the wheel size, he literally zoomed in a pic and it was so blurry I really couldnt tell if they were 20/21/22 hence I needed to see a video with the wheels on as requested). Next day I get an email saying "Giles said it will cost too much for us to swap the wheels onto this car (they have a garage downstairs which I have seen and even I have changed wheels on a car with tracking, so no, it cannot take so long let alone cost anything significant when it is your garage and your vehicles). They refused to give me the v5 because of "GDPR" guidelines and didn't give me any proof of service history as requested. To top it all off, they said my "lack of commitment" for not putting a £2k down was the reason they refused to sell the car to me as well as saying the driver quarantine (when doing a car swap at Calais) will be too costly even though a whole week ago they had no problem to do this. Can I add, they happily kept my driving license on some "Richard's" WhatsApp without any "GDPR" guidelines or reassurance they have destroyed this since they refused to sell the car to me and no finance checks have even been proceessed. I will be reporting this company to Trading Standards since they are the typical cowboy salesmen with the lowest level ethics and procedures and EVERY encounter with this company has been 0/10. It is shocking how they mis-sell and how they mis-lead customers with their fake reviews.
GC Motors from GC Motors in response to I AM TAKING THEM TO TRADING STANDARDS
Dear Hither, As explained we would be violating GDPR by sending a copy of the V5 out due to the nature of the document and its containment of personally identifiable information, copies of the service history/receipts were emailed across with the previous owner's details removed. We did send across a video of the car on the original alloy wheels and you are correct we were not able to send a video of the car on the requested upgraded alloys this is due to the £1.2k quote for the wheels, which reflects both the uplift in the value of the wheels and the labour to fit them, and we are confident that this is an extremely competitive quote for this work. We explained we were happy to undertake the labour to switch the wheels across should a standard reservation fee of £2000 be taken to remove the car from sale, this is quite standard practice and as a business, we would not expect any of our suppliers to undertake work without the guarantee of future business. Thanks, GC Motors
Richard at GC Motors provided an exceptional service and deal for the purchase of my Mercedes Benz C63 S. In a world full of uncertainty in the current climate, Richard reassured me and advised me with every step of the process and provided videos, emails and phone calls due to the restrictions. The communication channels were exceptional and I knew what was happening when and why! The car was beautifully presented in its finest form too. I live in Essex and was more than happy to travel north for the collection and enjoy a 4 hour drive home! I will certainly be using GC Motors for my future cars and I would highly recommended to friends, family and fellow petrol heads regardless of the distance!” Thanks Richard & GC Motors! 🚗💨
Martyn Clay from GC Motors in response to Stunning Car & Service
Hi Stuart, Thanks again for your kind words. Richard was pleased to hear that you were (and hopefully still are) pleased with him and the car. I'm very happy that your experience of buying the car was such a positive one, now you've got the car lets hope you can enjoy that beautiful noise it makes! I look forward to speaking to you again soon and hearing what else you've had done to it and where you've been able to go in it. Kind regards, Martyn - Customer Care
Really good experience with GC Motors, a very professional looking and feeling business who know how to deal with people. I dealt with Alistair Wright who had clearly been in the sales environment for a number of years, so not pushy by any means but very efficient and knew what I was looking for. Even a followup call to make sure everything was still okay. I would have no hesitation in buying from them again in the future.
Martyn Clay from GC Motors in response to Great service
Hi Mark, I'm so pleased that you were happy with how Alistair looked after you when you were with us. I've passed on your kind words to him. I hope that you're enjoying your car, and with things opening up more and more that you will have many opportunities to drive it and be able to enjoy it even more! We look forward to catching up soon! Kind regards, Martyn - Customer Care
Sorry to say I really enjoyed picking up my Porsche 911...the salesman checked the tyres and told me there was 5mm tread, I believed him...within a few 1000 miles they were bald. Needed some parts that they assured me would be sorted, 3 months later I had the wrong parts sent through, and I was expected to fit them. Took me 3 months to get through and everyone I needed to speak to was on holiday or left the job. Gutted as I thought I would be doing much more business with this company in the future.
Martyn Clay from GC Motors in response to Bad aftercare
Good afternoon, I appreciate your feedback, however with the vague nature of your comments I’m unable to conduct any sort of review regarding the situation around you or your specific vehicle. If your issues are still ongoing, I would be pleased to discuss them at length with you and do what I can to ensure that your complaint is taken seriously and the fairest outcome is reached. Please contact me directly either by email at email@example.com or via telephone on 01423 788830, referencing your review on this portal. Thanks, Martyn – Customer Care
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