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We were offered a very good price for our car ( more than We buy any car.com) Very efficient and friendly service. They collected the car and after a thorough inspection, The money was paid by bank transfer. The gentleman collecting the car waited until we had confirmed the money was in our account and we gave our permission for the car to be taken. Would definitely use them again both to sell and purchase a car. We could not fault them.
GC Motors Well Well Well !! I sent an email to GC Motors asking for a vehicle valuation against a vehicle they had advertised, I thought “YES” I’m on the ball here I’ve got exactly what they need. I sent pictures, vehicle history etc etc but still I got no response obviously not good enough for them. Having dealing with Mercedes Benz main dealers for the best part of 3 or 4 weeks I was well prepared.... because Merc dealers they want blood !! So I contacted GC again and asked them for a video walk round of the vehicle i was keen to purchase ..Wow what a vehicle, it was mint, it all started to go down hill when Alistair started the vehicle walk around by showing me vehicles in the showroom priced £99k plus etc etc, I thought “WOW” come on get on with it !!!! ... to cut a long storey short ever since I told Alistair that I wanted to pay cash for a £23500 car inc my part exchange he went cold and gave me the run around, he fobbed me off with great experience, never ever gave me a valuation to date , my emails where not answered with an evaluation, he was well prepared with click and collect excuses, in other words he was too busy to deal with me. He even said on a voicemail that he was to busy get back to me ???? Unbelievable.. the moral of the story is dealing with these people is far worse than dealing with the Mercedes Benz dealers at least Mercedes Benz value customers, yes they charge but so do back street dealers. SHOP AROUND YOU CAN GET WHAT YOU WANT “I DID “
Shocking service - the 2nd time round! I bought a G63 from this garage in June 2019 and they took a £500 deposit that would be returned immediately on sending them the documentation, they took almost 6 weeks to process the refund after countless calls and emails. Not only that they still DIDN'T CLEAR the finance on the McLaren I had part exchanged that they also promised. So for the same period I was paying nearly £4k in car payments for BOTH a car I didn't have plus a car I was promised to have everything sorted in "2-3 days max" when I drove out the showroom. Fast Forward to 2021 when I thought, ok maybe it was a one off in terms of bad service, so I will try again with a white Bentega...the car salesman Richard was all too quick to send me videos of the car, tell me that the wheels on the advert were not the actual ones on the car so I had to pay an extra £1.2k (negotiated from 4k extra) to have the bentley wheels from another exact vehicle switched to mine. He asked for the car finance guy to call me when I haven't even seen service history, V5 and confirmation of HPI clearance as requested and demanded I pay £2k to show "commitment". He made me send my driving license to him which I did in the hope I would get the video of the car WITH the wheels on, the service history and v5 and other documentation I would need as standard in any purchase. I am purchasing this car sitting in the South Of France and thus cannot view this car as I would like. Richard also agreed with "Giles" that the driver would take the car down to the border and no quarantine would be needed since it was 24hours out of the UK only. So again, Richard is asking WHY I haven't signed the agreement..I had to call him up and SPECIFICALLY EXPLAIN TO HIM, I HAVE NO IDEA WHAT THE CAR LOOKS LIKE WITH THE WHEELS ON, I NEED TO SEE THE CAR IN IT'S ENTIRETY before I put the £2k down. The level of attention to detail I was getting was awful and thus I needed to see if the wheels would be the right size for the vehicle (he didnt even check the wheel size, he literally zoomed in a pic and it was so blurry I really couldnt tell if they were 20/21/22 hence I needed to see a video with the wheels on as requested). Next day I get an email saying "Giles said it will cost too much for us to swap the wheels onto this car (they have a garage downstairs which I have seen and even I have changed wheels on a car with tracking, so no, it cannot take so long let alone cost anything significant when it is your garage and your vehicles). They refused to give me the v5 because of "GDPR" guidelines and didn't give me any proof of service history as requested. To top it all off, they said my "lack of commitment" for not putting a £2k down was the reason they refused to sell the car to me as well as saying the driver quarantine (when doing a car swap at Calais) will be too costly even though a whole week ago they had no problem to do this. Can I add, they happily kept my driving license on some "Richard's" WhatsApp without any "GDPR" guidelines or reassurance they have destroyed this since they refused to sell the car to me and no finance checks have even been proceessed. I will be reporting this company to Trading Standards since they are the typical cowboy salesmen with the lowest level ethics and procedures and EVERY encounter with this company has been 0/10. It is shocking how they mis-sell and how they mis-lead customers with their fake reviews.
GC Motors from GC Motors in response to I AM TAKING THEM TO TRADING STANDARDS
Dear Hither, As explained we would be violating GDPR by sending a copy of the V5 out due to the nature of the document and its containment of personally identifiable information, copies of the service history/receipts were emailed across with the previous owner's details removed. We did send across a video of the car on the original alloy wheels and you are correct we were not able to send a video of the car on the requested upgraded alloys this is due to the £1.2k quote for the wheels, which reflects both the uplift in the value of the wheels and the labour to fit them, and we are confident that this is an extremely competitive quote for this work. We explained we were happy to undertake the labour to switch the wheels across should a standard reservation fee of £2000 be taken to remove the car from sale, this is quite standard practice and as a business, we would not expect any of our suppliers to undertake work without the guarantee of future business. Thanks, GC Motors
Richard at GC Motors provided an exceptional service and deal for the purchase of my Mercedes Benz C63 S. In a world full of uncertainty in the current climate, Richard reassured me and advised me with every step of the process and provided videos, emails and phone calls due to the restrictions. The communication channels were exceptional and I knew what was happening when and why! The car was beautifully presented in its finest form too. I live in Essex and was more than happy to travel north for the collection and enjoy a 4 hour drive home! I will certainly be using GC Motors for my future cars and I would highly recommended to friends, family and fellow petrol heads regardless of the distance!” Thanks Richard & GC Motors! 🚗💨
Really good experience with GC Motors, a very professional looking and feeling business who know how to deal with people. I dealt with Alistair Wright who had clearly been in the sales environment for a number of years, so not pushy by any means but very efficient and knew what I was looking for. Even a followup call to make sure everything was still okay. I would have no hesitation in buying from them again in the future.
Sorry to say I really enjoyed picking up my Porsche 911...the salesman checked the tyres and told me there was 5mm tread, I believed him...within a few 1000 miles they were bald. Needed some parts that they assured me would be sorted, 3 months later I had the wrong parts sent through, and I was expected to fit them. Took me 3 months to get through and everyone I needed to speak to was on holiday or left the job. Gutted as I thought I would be doing much more business with this company in the future.
When it comes to cars I tend to ask lots of questions as cars & football are a massive part of my life (I need to get out more). Great service from GC Motors, Dan was extremely helpful, I must of called him six times in a space of an hour. Also spoke to Gareth who was very accommodating, i can honestly say I would not hesitate to recommend GC Motors. Many Thanks GC, keep up the good work!! 🙏🙏🙏
I have been looking on the internet for many months for the right spec Jaguar F Type and more importantly the right budget for this spec without inflated prices due to its higher spec or dealership prices. I finally after months of searching found my dream car at GC motors with the most outstanding specification and looks. I dealt with Phil Wilson who made my dream car very easy to purchase with an excellent deal and service. What made this service even better when Phil was on leave he still answered any questions I had as I am very fussy and if he couldn't answer this question due to not be in the office his team mate Alistair Wright would then provide the answers, even the sales Director Pete Weightman answered a query on a Saturday night when with his family. I was buying a lower end budget car looking at their stock, however when I arrived at the showroom I was treat unbelievably with budgets not being any factor in the service ( however I still wished I could of got the race spec Bentley which was unreal) I had to settle for a little less but was treat the same like I was buying a £200 k car. I have bought and sold cars now for 31 years ( an illness of mine) however Giles Castleton MD really has got the elite team at this showroom not only with the staff personalised to myself but the car was picture perfect by the valeting team, the wheels were picture perfect by the wheel refurbisher's and driving the vehicle home there wasn't any faults mechanical wise with the car driving unbelievably which is also a credit to the technicians, all paperwork was completed and received in a timely manner especially considering the pandemic and postil service. I can't rate GC Motors highly enough and will also look on their web site for a future car ( if its worth their commission to put up with me haha) Excellent Thanks to The Team
We’ve a very specific set of criteria for the V-Class we wanted as our next family car and shortlisted the advert from GC Motors. Neil was very professional, friendly and patient with us. He gave us a fair valuation for our car and we immediately placed a deposit for the V-Class. Everything was handled efficiently and within a week (could’ve been sooner, but for our working and school schedule), we drove 200 miles to collect the new car. Oliver helped us on that day and he too was just as professional and friendly. We wouldn’t hesitate to recommend GC Motors, compared to the zero class, big headed Mercedes service you get at main dealerships where at GC you’re treated with much more respect and humility reflecting well to the management. We are looking to get another car from Neil!
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