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11 reviews from our car dealer reviews community
Leave a review for Gerry Hill Car Sales
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Gerry Hill Car Sales
Leave a review
"GREAT PLACE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very pleased with my purchase. A very nice relaxed approach from the salesperson. The car was as described and was beautiful. I was made a lovely cup of cappuccino too. Thank you very much and I hope to see you in a few years time.

+0 Found this review helpful
"Extremely disappointing experience"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

⭐ 1 star – Extremely disappointing experience I purchased a 2018 Discovery Sport from this dealership after being reassured by the owner, Geraint, that any problems would be dealt with and that I would not have to worry if anything went wrong. Unfortunately, the reality was very different. Within a week, the engine management light came on. Around the same time, I reported a worrying noise from the rear of the vehicle. Despite repeatedly contacting the dealership over the following months, the noise was initially dismissed and I was told, “They all drive like this.” The noise continued to get worse. I was eventually told the problem was a faulty rear differential, but I was faced with further delays and excuses about why the car could not be repaired. I had also paid for a 12-month warranty when I purchased the vehicle. After becoming extremely frustrated, I contacted Citizens Advice for help. I eventually decided to take the car elsewhere. A reputable dealership diagnosed and repaired the vehicle in approximately two weeks, and I now have a two-year warranty. The most disappointing part is that it took approximately eight months from first reporting the problem to this dealership to finally have the car properly repaired elsewhere. I completely understand that used cars can develop faults. What I cannot accept is the way this issue was handled, the repeated delays, and the difference between the assurances given when I bought the car and the service I received afterwards. Based on my experience, I would not recommend this dealership. I strongly advise anyone considering buying from them to do their research and read the reviews carefully before committing to a purchase.

Reviewer has confirmed their email address

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"Good people "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought my 2nd car from Ryan and Ian. Fab guys always friendly and helpful and fair when it comes down to business. Overall I get the full package when buying from these guys. Thank you.

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"First Class Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

I visited here today as I had seen a car on their website that interested me. I live local so it didn't take long to get there. I explained to one of the members of staff I wanted to view a car so was given the key to look over it. No pressure was put on me, no sales pitch, I was left to check the car out alone. I returned to the showroom and introduced to a salesman, Ian, who when I told him I was interested in a car and I had one to part ex, he viewed mine and we got on with the deal. It was a very easy process and super fast. It was refreshing to see paperwork being hand written, I nice personal touch which I commented on. I'd like to thank Ian for making the whole process so informal and friendly. I highly recommend this local well established business. Many Thanks, Alun

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"Poor "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I had a very poor experience with Ryan whilst looking to purchase a car. I had read some good reviews prior to my enquiry however if i were to require a car again I would not return to this dealership after my experience. A business is only as good as it's employees

Reviewer has confirmed their email address

+1 Found this review helpful
"VW tiguan "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought my VW tiguan from here. Dealt with geraint. Great service and very helpful and friendly. Would definitely buy from him again.

+1 Found this review helpful
"Denise"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Recently bought a nearly new Toyota Yaris with delivery mileage. I had a great saving in comparison to a brand new one. The sales guys were fantastic very friendly and easy going. Will be coming back for servicing in the future. Great place highly recommended.

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"Gerry Hill Car Sales in Aberdare"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

I've known the people at Gerry Hill Car Sales a while and have dealt with them multiple times, the team of staff they have are always ever so polite and do anything they can to help. Every time I drive away I'm sure I've got a good car and I'm yet to have a complaint about them. I'd recommend them to anybody.

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"Jeremy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

I cant praise Gerry Hill Car Sales enough. It is the best customer service I've ever received from a car dealership and when I'm done with this motor I'll be going straight back to them simply because of how well they treated me. They were very honest, they admit they aren't the cheapest or the dearest but what you get is peace of mind. The warranty is exceptional and they are always there to sort out any issues. I very highly recommend them to anybody they are a fantastic car dealership.

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"Peter"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

What ever you do, DON'T leave Gerry Hill Car Sales without full documentation and service records, any promises to send them on to you will not be kept if my experience is anything to go by. I was promised a fully stamped dealership service book, and it never arrived, which is not surprising, as the former owner informed me some months later that he had done all the maintenance and serving himself. This is what gives used car sales sites a bad name.

+1 Found this review helpful
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Dealership Information

Gerry Hill Car Sales is an Independent dealership that is based in Aberdare. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews4.2 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
1
Poor
2
Terrible
0

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  • Contact Information

    Address

    Gerry Hill Car Sales
    Canal Road
    Aberdare
    CF44 0AG

    Get in touch

    01685 875577
    http://www.gerryhillcars.com

    Opening times

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    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Gerry Hill Car Sales

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