very good and fast service at gl cars, great car i bought, nice people to work with, car did everything it said it did on the advert and when i turned up it was fully cleaned and ready to go

We bought our ford focus c-max from GL Cars on the 28th of March 2019. Our previous car had been written off in a car accident and we were desperately in need of a car. We went to go look at this one and test drove it – the only issue was the engine light came on as my husband was driving it. We asked them to check what was the problem, which they did – it was the EGR valve that we were advised needed cleaning or at worst maybe replacing. We were told nothing else was wrong with the car. We got a quote for that and for a full service as there was no service history included with it. Based on that information, we put in an offer or £1000 when they had it listed as £1500. They accepted but they wouldn’t do anything about the EGR valve and we would not get the 3 month warrantee. We accepted and bought the car. Three weeks later the car had its MOT and it failed on multiple points. It was that bad that our mechanic actually asked us where we bought it and told us to take it back as they had sold us such an unsafe car. It should never have been sold to us we were told. We also looked into our rights as we were, still within the 30 day period in which it is our right to claim a full refund if we have been sold a faulty car without our knowledge. When we called GL cars, they refused and said that as we took it as a reduced price, it was our problem now. We also emailed them however we have not heard back nor do I expect to. We have since been to another garage to confirm the results of the MOT and have been told it is only good for scrap. Which means they either knowingly sold us an unsafe car hoping we wouldn’t know until too late or they didn’t check it over properly before selling it to us. I don’t know which is worst. My advice would be do not even contact them, just look elsewhere maybe you won’t get screwed over like we did but if you do, they will not take responsibility in any way and you will be left out of pocket massively.

Saw a bike on the GL Cars web site. Dropped in for a look. Deal done over a coffee. Pick it up Saturday. What more could you ask for. Lovely chubbley.

Nick and Glen at GL Cars are always fair and honest in their valuations. Always over the years been a fair deal with these guys and a fun experience too.

Great service from glen/ nick

I got a good offer for trading in my - much better than other garages local and the car I bought in July they put four tyres on and now problems at all, Next time I need a trade I will go back to GL Cars again.

Do not trust this garage.We had a very unpleasant experience. Sold us a pile of rubbish and would not accept return of car, blaming us instead. I would be wary dealing with them.