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Had an awful experience here. Despite Covid, customers were hopping in and out of cars freely. Cars were connected up with jump leads, some with the engines running. We asked about one particular car which they had jump started whilst we were there, and they said someone was coming to look at it. We questioned why they needed to jump start it and they said all cars had to be jump started if they've been standing for a few days, and commented that we clearly hadn't been driving long if we didn't even know that. The very rude man then said he had proper customers to deal with not stupid ones like us, turned his back and walked away. I may have only been driving 2 years, but I have never had to jump start a car after a few days of being parked up, and I don't expect to ever have to either. Stupid I am not!
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Very rude.
We was in lock down and we was hit with sales reductions etc, The only reason cars was running and jump starting as when its cold and cars are not run daily it is good practice to do this. You claim that you have driven for 2 years and not jump started your car, If you run a car regularly then your battery will keep charged
Get every single thing that comes out of their mouths in writing. Every promise of guarantees, money back, repairs, warranties, ect ect take ABSOLUTELY NOTHING they say as any kind of security for your purchase as the second they have your money you are doomed. Go anywhere else. Walk, get a bus, invest in a pushbike, literally consider everything and anything before buying from here. Halfords have just told us the front brake pads and discs need changing like NOW, and the exhaust won't last the month. Also the engine has been flooded with oil, hence the oil warning lights. If in any doubt as to this review, speak to the staff at the business next door. Apparently customers are always returning cars and GL1 cars have a terrible reputation for it. Never met anyone with lower standards.
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Do not go near!
With reference to this. You as the reviewer was NOT the purchaser of the car. You took it upon your self to cause so much trouble and bringing the police to our site for 3 hours and disrespecting our customers claiming false assault etc. When the car left us, the warranty was immediately voided by taking it to a 3rd party garage. A new exhaust had been fitted and it still had the labels from manufacture on which was burning off, a common practice. If you had read the warranty terms it clearly states the conditions. By the action that was pursued and not offering a receipt for work done and sending email for purchase of parts etc. The car was sold to you within our trading terms.
Karen in response to Do not go near!
With regards to the dealership reply, I wish to clarify that payment was made by ME, on MY debit card from MY account. I think you will find this does make ME the purchaser. Thank you.
Absolutely disgusting. Me and my family was going to buy a food trailer from the owner, in order to help survive in these tough times. We paid a deposit and due to unexpected costs we could no longer proceed. He agreed to give us our deposit back and has no gone out of his way to ensure we can not get our money. Robbing us for his own pocket, I have bills I need to pay and this is disgusting, he agreed to a simple bank transfer, can not believe the length he is will to go just to take money that I have nothing for. Should be disgusted, can u imagine if the whole world was like this!!!!
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Absolutely disgracefully
Hi. Your review is totally unfair and unjust. Your deposit was refunded but it took time as we have to document it correctly for our accounts. You was treated with respect but a situation of clicking fingers is not pro active to achievement
I have just bought my daughter her first car from GL1 car sales and I was very impressed with the service I received. I was both excited and nervous about buying my daughter her first car but I was very reassured by the knowledge of the owner, great customer service and the excellent quality of the cars we looked at. It’s also great that the cars are approved and covered by the AA. My daughter and I are both delighted with the car we bought. Would definitely recommend.
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Outstanding service and quality cars
Hi, Thank you for your review. This is exactly how we trade and it is so refreshing to receive this review
The vehicle I purchased from GL1 is unsafe to drive and has suspension issues. The dealer refused my legal right for a refund and they wouldn't repair the vehicle for me. After reporting the issue to them the next day they said "we want nothing more to do with you and your car". All the fancy sales tactics like warranty and AA approved is not worth the paper it is written on. They will twist and turn conversations around in order to make it look like the customer is to blame. I wish I had never purchased the vehicle from Gl1 Car Sales and urge people to steer clear. As soon as the dealer has your money there is no going back. In the event that the dealer attempts to remove this review I have proof of purchase.
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Definitely not AA Approved, Bad Dealer
You bought a car from us and you have twisted and turned, sent trouble to our sales office etc. May bee if you tell the truth it may help. Your review is unfair and unjust
Mr Moore from GL1 Car Sales Ltd in response to Definitely not AA Approved, Bad Dealer
You bought a car from us and you have twisted and turned, sent trouble to our sales office etc. May bee if you tell the truth it may help. Your review is unfair and unjust
Mr Moore from GL1 Car Sales Ltd in response to Definitely not AA Approved, Bad Dealer
You bought a car from us and you have twisted and turned, sent trouble to our sales office etc. May bee if you tell the truth it may help. Your review is unfair and unjust
Mr Moore from GL1 Car Sales Ltd in response to Definitely not AA Approved, Bad Dealer
You bought a car from us and you have twisted and turned, sent trouble to our sales office etc. May bee if you tell the truth it may help. Your review is unfair and unjust
Mr Moore from GL1 Car Sales Ltd in response to Definitely not AA Approved, Bad Dealer
You bought a car from us and you have twisted and turned, sent trouble to our sales office etc. May bee if you tell the truth it may help. Your review is unfair and unjust
Brought my first car a ford fiesta Couldn’t of asked for a better service very polite and defo would buy a car again from them very impressed
Mr Moore from GL1 Car Sales Ltd in response to Brilliant service
Thank you for this review. It is our pleasure to have you as our customer
I brought a 2010 golf yesterday and I couldn't be happier. The car is beautiful and is even better than I had hoped for. The owner was patient and answered all of our questions. I would definitely buy from GL1 cars again,( but hope that this won't be for many years.)
Reviewer has confirmed their email address
Mr Moore from GL1 Car Sales Ltd in response to Beautiful car!
Hi, Thank you for your review. We are pleased we met your expectations
Mr Moore from GL1 Car Sales Ltd in response to Beautiful car!
Hi, Thank you for your review. We are pleased we met your expectations
Highly recommended! We visited to look for a car for our teenage daughter who’s just passed her test. Very helpful and friendly garage, they provided us with some great advice, good selection of cars to choose from and they helped answer all of our questions.
Staff from GL1 Car Sales Ltd in response to 0 out of 10
Hi Bill, thank you for your feedback, as a family business we take any feedback very seriously as anything negative really impacts us. Please would you kindly let us know some more details so we can do our very best to help you? Kindest regards GL1 Cars
Paulina from GL1 Car Sales Ltd in response to 0 out of 10
Thank you for your feedback which we take very personally as a small family owned business. We train our staff to be as courteous, professional and friendly as possible, so we're sorry to hear that you think we're rude. All cars have just been audited (Feb-20) by Trading Standards and we achieved a 100% compliance record for advertising accuracy and customer service. We're sorry that you felt we couldn't help you on this occasion, we wish you all the very best with your car purchase and you are welcome back anytime.
GL1 Car Sales is a really helpful garage, staff are very helpful, great they also have a female member of staff to deal with too to put you at ease. After checking stock and asking many questions, the garage are helping me find my right car. I'm trying to sort money out, the garage offer finance too which is convenient. I just wanted to shout out about how fantastic their customer service is because all too often, people only take the take to feedback negative comments and I want to make sure they're recognised for what they do.
Reviewer has confirmed their email address
Sales from GL1 Car Sales Ltd in response to Great customer experience
Thank you for your feedback it’s much appreciated, great doing business with you.
GL1 Car Sales Ltd is an Independent dealership that is based in Gloucester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
GL1 Car Sales Ltd
Eastern Avenue
Gloucester
Gloucestershire
GL4 6PG
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