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Very bad communication, sent email days ago about a car, to book for a test drive, but the adviser Kenny didn't want to respond through e-mails, advised to call. Rung after the weekends, nearly left deposit as car was announced available on the phone, but they sold the car to smb already while chatting to me on the phone. One of the worst experience, compare to other dealers I worked with. Don't recommend , very unprofessional and lack of communication in their own systems, had to chase them up all the day from the morning, while they promised to give a call, or smb on the meeting etc.
Contacted Lexus Glasgow service dept and requested price for replacement Panasonic battery. They quoted me £115 inc vat ex labour costs for fitting of battery. When asked to confirm whether this was the cost for original I was told that it was an Optimax type battery.....completely brainless as I had specifically requested Panasonic battery. They are complete chancers this company. Managed to source the original battery online and arranged fitting with local independent garage. Avoid Lexus Glasgow.
Alerted them to this - got an auto reply saying Thank you and they would be in touch. Never happened, so telephoned and was basically told i should have brought it in for them to look at - but as i had to get them done for safety reasons where i was, then tough. Absolutely no interest. I will not use Lexus to service my vehicle in future. If they are happy to do shoddy work that they charge well for and happy to basically tell the customer where to go, then I will not be using them again
Visited Glasgow Lexus recently to test drive a nearly-new model which I was considering buying. The salesman was rude, patronising and would not stop talking irrelevant nonsense. I could barely get a word in to ask a question. Despite making it clear I was seriously interested I was not offered any form of test-drive and my comments over some features (and damage) to the car were dismissed. Very disappointing way to treat someone close to spending £26k. I will not be giving this dealer my business.
Excellent dealer experience I had to share. Dealt with Lexus Glasgow business centre, The sales manager, Lynsey was very knowledgeable and a pleasure to deal with. This is the second car I have purchased from the business centre. I will not hesitate to recommend her to my friends, and business colleagues.
Asking asking three times for a letter that simply stated that the car bought from Lexus came with two keys. The salesman Matthew Duffy just wanted the sale and never gave me any email/ letter or even a Courtesy call back. Its good I do not live close as I would never use them again!!!
Part of the Eastern Western Motor Group, Glasgow Lexus specialise in selling new and used Lexus cars. Lexus servicing, parts and accessories are available on site and performed by trained Lexus mechanics. Fleet sales are also available at this dealership.
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Manufacturers: Sells a variety of makes and models
100 West Street
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