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12 reviews from our car dealer reviews community
Leave a review for Glasgow Lexus
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12 reviews from our car dealer reviews community

Leave a review for Glasgow Lexus
Leave a review
"Damaged my car and messed up the repair."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

2.6/5 10 reviews Auto Trader 1/5 5 votes More about Lexus Glasgow Overview Used cars Photos Services Products By owner About Google review summary Reviews aren't verified 4.4 (230) Reviews All professional12 price11 call8 showroom6 +6 Sort by Most relevant Newest Highest Lowest Ross Campbell Local Guide·69 reviews·29 photos a minute ago NEW Having been a customer of Lexus Glasgow for 10 years, this honestly is a difficult review to write. …More Photo 1 in review by Ross Campbell 2 Steve Hooton 1 review·1 photo a month ago Third visit in 3 years and each visit customer service is excellent.There is never any pressure to buy and sometimes it seems like a social visit and the car purchase is an afterthought..This time we purchased RX350h and received a surprise …More Photo 1 in review by Steve Hooton Lexus Glasgow (owner) a month ago Thank you for the 5 star review Steve, we really appreciate the feedback. We will be sure to pass your comments back to Arron, enjoy the new car! Emma Branch Marketing Manager Susan Wilson 1 review 4 months ago Fantastic experience while buying my car from Lexus Glasgow. Ivan in particular made this process so easy from start to finish ☺️ stress free and Ivan had the car ready for me in the time frame he said he would. Will definitely be back in the future and would recommend anyone to this garage to buy a car. Thank you again! 1 Lexus Glasgow (owner) 4 months ago Thank you for the 5 star review Susan, we really do appreciate the time taken to give feedback. We hope you enjoy your new car! Emma Branch Marketing Manager D L Local Guide·49 reviews·21 photos 3 months ago I'm sharing as Glasgow Lexus have royally ruined a great relationship a very good friend of mine had with the brand and dealership. How? they damaged his cars when in their care, didn't do as promised and just being slopey shouldered and …More 3 Lexus Glasgow (owner) 3 months ago Good Afternoon, I am sorry to hear about your friends experience at our branch this is not the level of service we aim to provide our customers. If you would like to reach out with more information in regards to this or how we can improve please email - emma.ruddy@easternholdings.co.uk. I hope we can make up for this poor experience. Kind regards, Emma Branch Marketing Manager Car Dealer Reviews https://www.cardealerreviews.co.uk › ... Glasgow Lexus Read 10 customer reviews for Glasgow Lexus in Glasgow, sellers of new and used cars, with an average rating of 2.6/5 stars. Read more or write a review! 2.6 (10) Auto Trader https://www.autotrader.co.uk › lexu... Lexus Glasgow | Car dealership in Glasgow | AutoTrader Exceptional service. ... Having recently purchased a car from the Lexus Glasgow team and I can safely say it as the best experience of buying a car that I have ... 1.0 (5) · £18,995 - £91,995 Lexus https://www.lexus.co.uk › centres Lexus Glasgow New & Pre-owned Vehicles Welcome to Lexus Glasgow choose from a wide range of new & approved pre-owned Lexus vehicles. Get ... Independent Service Rating based on 37 verified reviews. Approved pre-owned... Contact Us Owners News & Events Policies Review Centre https://www.reviewcentre.com › lex... Lexus Glasgow Reviews - Car Dealers Read 3 customer reviews of the Lexus Glasgow Car Dealers & compare with other Car Dealers at Review Centre. citymaps.uk https://citymaps.uk › car-dealer › le... Lexus Glasgow - Car dealer - CityMaps Amazing quality cars, different parts and amazing customer service! A.C.. Excellent staff and service thank you, as always! People also ask Is Lexus a good car UK? How do I complain to Lexus UK? Feedback Honest John https://good-garage-guide.honestjohn.co.uk › ... Lexus Glasgow - Good Garage Guide - Honest John 3 Dec 2019 — I give them a10/10 on every score. Courteous, they never look for unnecessary work. The pick up and drop off is a fantastic service. Staff are ... Lexus https://www.lexus.co.uk › centres Owners Information Lexus Glasgow Looking after your Lexus has never been easier. Our team focus on delivering the highest level of service using the latest technology and only genuine parts ... Cylex UK https://glasgow.cylex-uk.co.uk › lex... ▷ Lexus Glasgow Lexus Glasgow. 3 of 5. Average. 1 Reviews. yably. Reach for the stars. Check out 1 review(s) from 1 trustworthy source(s). Do you know Lexus Glasgow? Write a ... Trustpilot https://uk.trustpilot.com › review › l... Lexus Reviews | Read Customer Service Reviews of lexus.co.uk Great experience at Lexus Leeds with MATHEW. Fantastic showroom experience. Brilliant communication throughout. 2.8 (331) People also search Lexus glasgow reviews used Lexus Glasgow used cars Lexus Glasgow meet the team Lexus Glasgow service Lexus dealers Scotland Lexus Edinburgh United Kingdom G69 7TG, Bargeddie, Glasgow - From your device Update location More options in Menu Ross Campbell Local Guide·69 reviews·29 photos a minute ago NEW Having been a customer of Lexus Glasgow for 10 years, this honestly is a difficult review to write. I have owned an IS300, CT200h, SC430, RX450h, MY17 RX450h (still own) and finally my dream car the RC F which has prompted this review. This would've been a 1 star review, however, the sales team of Russell and Dimitar, who I bought 2 cars from in the space of 2 months (RX450h and RC F in late 2022) were fantastic in their service and friendliness. I use my RC F as part of my business as a car detailer, to take to shows and showcase my work. It is incredibly important to me that the car is standard and flawless, so much so that prior to buying it Dimitar brought it to my workplace for me to inspect the paint. The RC F had to go to the workshop due to a fault with the active rear spoiler which needed to be replaced. During the time the car was in their care, a tool was dropped on the car denting it on the pillar next to the rear window. This was owned up to immediately by the service staff who assured me at the time that the car would be repaired to a standard that I was happy with and that they had every faith in their bodyshop in Broxburn to get the job done right. At the time I was less than satisfied that an original finish could be achieved but was asked to let them try to make it right for me by Alan, the sales manager. At this time, as far as I was concerned, the car wouldn't ever be the same, having been through a bodyshop. After 8 weeks without the car I was informed that the car was back at Lexus Glasgow and dropped in to see it. It was serviced and MOT'd at that time (the MOT and a replacement tyre which had a tear on the inside was provided complementary). There was a scuff on one of the rear alloys which was not there when the car was collected (I have photos of the car on my driveway prior to it being collected) and the service manager agreed to have this refurbished. Whilst I was there, I noticed a rough lacquer tape line where the roof meets the upper sill which was pointed out but as the car was dirty from being driven back from Broxburn nothing else was visible at this time. A few days later I collected the car and took it straight to my work where it was washed and dried. I counted 29 bits of dust, dirt, fibres, sanding marks under the lacquer and small popped bubbles on the paintwork. I called immediately, took pictures and sent them over and was asked to hold off until they could arrange a meeting with myself, the bodyshop manager and manager Craig. During this meeting, I had all the pictures of the defects on my laptop which were shown and the conclusion of the meeting was that I was completely unsatisfied with the repair and that Craig would make me an offer to buy the car back. In its current state, I couldn't use it for what it was purchased for. I got an offer the following week for £10k less than what I paid for the car, less than the finance owed on the car and less than even WBAC would offer. I was gobsmacked: for a car that they damaged and proven incapable of repairing to even a basic standard, to be offered such an insulting amount! To summarise, I am now stuck with a car I don't want (I had zero intention of getting rid of prior to it being damaged - this was my dream car!). Then to top it off Lexus agreed to cover the cost for me to remove paint overspray, polish and reapply a ceramic coating to the resprayed panels which I am actually having to chase up payment for. I am unbelievably disappointed in Lexus, and am embarrassed that my father bought a new ES300h on my recommendation. I will not return to the Lexus brand.

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"Nasty people to deal with"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely inept dealership with no concept of customer service or even legal compliance. They delivered me a car with incomplete repair works and it’s been over a month of absolutely no response to my email or phone calls.

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"Great car and excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We are delighted with our used car purchase from CDW at Lexus in Glasgow. Car was very well prepared for sale and Ivan couldn’t be more helpful. We found one minor mechanical issue and Ivan made arrangements to have this addressed at a garage nearer to our home for our convenience. An immaculate showroom and very professional staff mean I would recommend this dealership to anyone

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"Charged me £250 for nothing"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had my car for 24hrs to find scrapping noise coming from wheel. After swapping front wheels for rear ones, noise disappeared. No fault detected, no parts required. No offer of courtesy vehicle, but a bill of £250+VAT. Nice way to financially rape an OAP. Go anywhere bar Lexus Glasgow.

"Perverted staff at Lexus "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I never bought a Lexus but what I did find was Gary skea AKA the predator was sending my partner inappropriate text that she left her job Management need to do there homework before taking on employees a right disgusting man

"New car purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Showroom at Lexus Glasgow was impressive, good first point, I spoke to salesman Barry Llewelyn he was very knowledgable about the vehicles after discussing my needs he said he had a car on the was but would take 5 to 6 weeks. As I wasn’t in a rush I would wait. Paid deposit and low and behold next week the car was on its way and arrived the next week great service or just lucky. Barry was first class and explained everything in great detail and was 100 % satisfied. Would definitely go back and certainly recommend this salesman. Great customer service

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"Unprofessional, lack of communication "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad communication, sent email days ago about a car, to book for a test drive, but the adviser Kenny didn't want to respond through e-mails, advised to call. Rung after the weekends, nearly left deposit as car was announced available on the phone, but they sold the car to smb already while chatting to me on the phone. One of the worst experience, compare to other dealers I worked with. Don't recommend , very unprofessional and lack of communication in their own systems, had to chase them up all the day from the morning, while they promised to give a call, or smb on the meeting etc.

Alexander Miller in response to Unprofessional, lack of communication

Really shocked and disappointed to hear that you were treated like this by Kenny who we know very well during our years, buying used cars from Kenny. He has always been totally honest, fair and professional in our dealings with him. So sorry to hear you have had this bad experience. Alex miller.

"Replacement Battery"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Contacted Lexus Glasgow service dept and requested price for replacement Panasonic battery. They quoted me £115 inc vat ex labour costs for fitting of battery. When asked to confirm whether this was the cost for original I was told that it was an Optimax type battery.....completely brainless as I had specifically requested Panasonic battery. They are complete chancers this company. Managed to source the original battery online and arranged fitting with local independent garage. Avoid Lexus Glasgow.

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"brake pads failed after 6000 miles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alerted them to this - got an auto reply saying Thank you and they would be in touch. Never happened, so telephoned and was basically told i should have brought it in for them to look at - but as i had to get them done for safety reasons where i was, then tough. Absolutely no interest. I will not use Lexus to service my vehicle in future. If they are happy to do shoddy work that they charge well for and happy to basically tell the customer where to go, then I will not be using them again

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"Rude and patronising"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited Glasgow Lexus recently to test drive a nearly-new model which I was considering buying. The salesman was rude, patronising and would not stop talking irrelevant nonsense. I could barely get a word in to ask a question. Despite making it clear I was seriously interested I was not offered any form of test-drive and my comments over some features (and damage) to the car were dismissed. Very disappointing way to treat someone close to spending £26k. I will not be giving this dealer my business.

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Dealership Information

Part of the Eastern Western Motor Group, Glasgow Lexus specialise in selling new and used Lexus cars. Lexus servicing, parts and accessories are available on site and performed by trained Lexus mechanics. Fleet sales are also available at this dealership.

Car Dealer Reviews would love to hear from any previous customers of Glasgow Lexus, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

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Ratings
12 reviews2.4 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
1
Poor
2
Terrible
5

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    Address

    Glasgow Lexus
    100 West Street
    Glasgow
    Glasgow City
    G5 8AW

    Get in touch

    0141 413 5840
    https://www.easternwestern.co.uk/lexus/glasgow/

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Glasgow Lexus

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