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3 reviews from our car dealer reviews community
Leave a review for Global Van Solutions

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3 reviews from our car dealer reviews community

Leave a review for Global Van Solutions
Click on the stars to start your review
"Avoid at all costs!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had numerous conversations with SM from mid August about options for leasing or buying a pickup. I was shopping around and was made aware by SM and other dealers that the price would be going up by £850 at the end of the month. SM came with various options and I decided and agreed to buy a Mitsubishi from them before the price rise, all documents were duly signed and forwarded, deposit paid and I was assured that I would get confirmation of delivery in a few days. I heard nothing. I emailed to SM no response, emailed again and copied in the MD AH (who had emailed me when I agreed to buy looking for proof of ID) - I still heard nothing. I tried phoning, SM was unavailable, he would ring back, he didn't. I rang again SM would be in that afternoon and would ring back he didn't (beginning to see the pattern??) I rang again, he hadn't come in he would definitely call me in the morning, he didn't. Here we are a week on and I emailed to SM, AH, and sales Manager asking if anyone was able to give me an update on delivery. Got to speak to a sales manager MS who can now tell me that SM made a big mess of the finance agreement and the sale can't go through, the vehicle is now £850 more expensive and they can only lease one to me and sell it on to me after 2 years. I told him this wasn't acceptable, he would check with the very silent MD and see if there was something they could do - he thought there might be, he would ring me back by 3pm.Can you guess what happened?? Yes, no phone call. An email to say they can't do anything better than the lease I was offered and he'll email a cancellation form for my deposit. So I wonder the following: When did they realise the mistake? Why did I have to keep on hounding them to get told of this? If I hadn't, when would they have bothered to tell me? Why, if SM was unavailable to talk could no-one else bother to tell me what had happened? Why, if it's the MD who sent out asking for ID didn't he either realise the mess and rectify or inform me? (He is a very quiet man I believe) When am I going to get the magical cancellation form? The form for buying was produced as I spoke on the phone to Stuart, the cancellation form, it would appear, takes significantly longer to produce!! Received an email the next day from SM saying it was all his fault as he is inexperienced, so apparently it's ok to let inexperienced staff loose and completely mess up an order! Don't deal with these guys, their communication is non existent and they aren't interested once they have your deposit! A decent company would have owned up to their mistake right away and not just ignored the customer hoping they'd go away!

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"sandeep"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had vary smooth experience with global van solution. Since I contact the staff that I required the vehicle they always been very keen to help me with everything. Every time I have contact them, they have very helpful . on the recipient of our van everything was exactly same as I was told. THANK YOU FOR EVERYTHING.

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"Vidal"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Since i start business, everything went 100 smooth with Global Van Solution. I found it great. Everything is ok, the only thing i would say is, slow on the pick up driving off maybe because its a diesel, but the cost on fuel is great value. I would recommend the Citroen Nemo and Global Van Solution to everyone

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Dealership Information

Global Van Solutions is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews3.7 out of 5 stars — Rated Very Good
Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Global Van Solutions
Coronation Road
Southville
Bristol
Avon
BS3 1RT

Get in touch

http://www.globalvans.co.uk

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Dealership Statistics

66%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Global Van Solutions

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Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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