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Started the process of buying my juke feb 2019.. since day dot I had nothing but issues the sales rep was nothing but pushy, I had originally wanted to buy one from factory so can have exactly what I want in it and exact colour spec on inside and out.. however was pushed to buy one I could have in matter of weeks (purely cause it was coming to the end of the quarter and sales had to be met) so I ended up with a car I wasn’t 100% happy with it.. but was excited to get a juke as it has been my favourite car for so long.. pocked it up on 24th March,, then went to a wedding for a couple days I came back to 3 emails asking me for my feedback on the car (when I had driven it only 20 miles) then I still hadn’t done the feedback or questionnaire so got more emails eventually just did it to shut them up.. Mid to end of April my car developed a fault with the Audio and sat nav.. tried to get hold of the service department to no avail had to go through original sales rep just to get them call me to say it’s a fault they and everyone are aware of.. (I knew nothing of no one had told me about it..) was told I was waiting for an update.. finally come end of June had a call to say update had come out and to book car in so I did for 4th July and waited 2 hours for it to be told ‘ it will work fine now no one else has had any issues after this’ but they should of worded it differently as you can’t be so certain that it will work when you’ve had the update a couple days.. the day after the update the same fault occurred and was sick of being palmed off.. so put a complaint in.. which I was then told it was my fault and my phone causing the problem and them refusing to do anything till I sent them a video but they agreed it was impossible for me to do due being the driver and not being allowed on your phone whilst driving. Eventually weeks down the line they agredd to put a new unit in the car and had to replace 3 sensors in the car as my car also developed the fault where my lights would just flash at you for no reason randomly (would look like I’m flashing you out of a junction) the unit was fixed and before I even took the car off the forecourt same problem happened.. thought it was a one off but carried on whilst on my way to work.. they then wanted to keep the car in for a few days.. they couldn’t find the fault so told me to tell finance company I was backing the car (what we was said between Chelmsford branch and them I won’t know) but suddenly 2/3 days after contacting finance company I got a letter saying I couldn’t back the car which is ridiculous.. I have been blamed left right and centre for the issue.. so I went out of my way and bought an iPod that has no signal on the device and within minutes of being connected and driving down the road had the same problem.. sent a video as had my partner with me in the car.. yet no response which I’m not even surprised at anymore.. they wanted a video and did absolutely nothing with it.. I’m still currently waiting to hear back after my second complaint.. not only that I have been waiting since July to set up my service plan and after a thousand promised calls yet to no surprise nothing no communication.. I am beyond done with this company they don’t care about you before you buy the car or even after just want your cash they are horrendous to deal with and I don’t ever plan to again. I tell everyone to not get a Nissan after my 11 months experience.. I am still trying to back the car.. I have been waiting 2 weeks for a call back from the Compalint department and when contacted last week they claimed they ‘attempted communication’ on 4th of feb but DEFINITELY HAVE NOT as I have no missed calls or emails AVOID at all costs
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Definitely recommend Nissan Chelmsford great customer service mark and Chris top draw
The assistant that served me was rude, called me a liar. Never going to drive another Nissan again, neither would I be dealing with the dealership in future.
Bought new van Sept 16 from Gyln Hopkin- Was in their workshop for weeks, no one had a clue on the fault. Now received invitation for service visit - no chance. They do not return telephone calls or respond to emails, if you try to contact any branch you get their head office. Used Lookers for twenty years without complaint!!
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Glyn Hopkin Nissan Chelmsford
8 Waterhouse Lane
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