Wouldn’t even put one star. Awful experience, strongly don’t recommend anyone to waste their time in enquiring about a car at this branch (and any other branch after reading these reviews) over 40 calls in 2 weeks, promises made that weren’t kept, driving backwards and forwards to branch as they kept forgetting to get me to sign paperwork. So messy and disorganised and still walked away on handover day without a car. No courtesy car offered so carless for 1 week and had to seek my own rental. Had to ask for my own evidence from recorded phone calls to back myself up on miscommunication and still no apology made even though I was proven right. Being carless affected my family and stressed me out so much I walked away from this company and went to Audi. One week with Audi and have bought a car- simple process. Don’t bother dealing with Sean, Tony or Jason at Ipswich branch. You won’t get treated how you deserve

The initial sales process was good, all as you would expect. However, since that this is without doubt the worst car dealership I have dealt with. The customer service and general treatment of my wife and myself has been atrocious. My car broke down due to electrical faults and Glyn Hopkins decided to not include this under warranty. Instead they charged me for the repairs on the electrical items and also the cost of the draining of my fuel tank. Glyn Hopkins blamed the fuel for the vehicle breakdown (fuel provider (BP) has done an investigation into this incident)), but provided no evidence whatsoever of this, instead they drained the fuel tank before doing any other tests despite being told what the error was from the initial breakdown team and myself. They then refused to let me drive my vehicle away without paying and said I must dispute the charge afterwards. The Team there (Jason Hurrell, Lisa Connolly and Ryan Rookard) have refused to engage in a decent conversation with me regarding my complaint and have instead refused to investigate the error. They have now stopped communications altogether. The car then broke down a further two times for the same electrical issues but they still refuse to acknowledge any potential fault. Notably the garage that repaired it this time did not charge me for the repair. I have since rejected the vehicle and returned it to Nissan. Without doubt the worst experience I have had buying a car and with zero care for the customer once they had my money. Never buy from here if you want good after purchase care.

Not only have I had fantastic sales for the last 3 years ive also had great after sales service. small issues sorted at no costs and Lucy has also been an amazing .today I had a couple of minor issues to sort and straight away cheerful and sorted. Highly recommend Glyn Hopkin Ipswich. Sam was also helpful today!

Booked my car in for a service with Karen at Glyn Hopkin Ipswich. Promised to call me back with regards to other work I wanted pricing. She didn't call me so therefore I called them again to which I was told they would tell me at the end of the day. The Manager was very snotty and disbelieved everything I said. I am gobsmacked with the rudeness.