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Leave a review for Glyn Hopkin Nissan Milton Keynes
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7 reviews from our car dealer reviews community

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"Customer of 7 years - Not any more"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a Nissan Leaf from Glyn Hopkins MK 7 years ago. I work in the motor trade and I know how the system works. Overall we have been reasonably happy with MK, until this year. All the staff have changed, and the quality and level of service have fallen through the floor. We annually service the Leaf with MK, accepting the 'Main Dealer' issues you normally find. However, the last two services have been highly questionable. They list out work required on the car, and the quotes are eyewatering. Most of the work is not required. Last year they quoted that the front discs were lipped and the pads have 6mm left. The discs are not lipped. We took the car to a trusted local garage. They just pulled the same puzzled look I had. Just came back from this years service and things are even worse. The front pads are now 5mm left. Funny as we have done 10,000 miles this year. 1mm wear for ever 10,000 miles, pretty good going. The front of house immediately notified me that service levels had changed. The demeanour and lack of engagement and derogatory tone a sign of the worst level of management. Part of the vehicle handbook is to rotate the tyres annually - This should be part of the service, and has been for the past 6 years. Not any more. £84! The Leaf has a small battery. 20kWh. Fine for what it does. It was policy that Nissan customers were allowed to charge their vehicle at Nissan dealerships. It is in our owners handbook we obtained when getting the vehicle. For the last 6 years, they have charged the car. We need this to get it back home again.. Not this year - £74. I need not mention more than to say I was quoted £500 to change the brake pads!! Needless to say, we will never be going back to Glyn Hopkins MK. This is a franchise that appears to be going out of business. Funny how last year the manager emailed us to say if we gave them a 5 star review we would get a free service this year. We are looking to replace our Leaf. Certainly will not be venturing back to Glyn Hopkins MK. Neither will we be using the service centre. Avoid if you can.

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"Terrible service manager "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This review is Bedford branch related. However I believe he covers MK also My wife and I have had the worst customer service. The service manager "David" was rude to myself and my wife. Laughed when I told him my wife needed her car back as she worked in a special needs school and then claimed he had a cold when I called him on it. I asked multiple times for his bosses phone number and he hung up the phone on me. My wife's first interaction with him left her scared and I had to go in and pick her car up for her. As long as they employ this man go elsewhere I am still waiting for a formal investigation but as David said on the call to me there was no issue with his behaviour and it was my wife rather than him and has still not fully apologozed to me or the woman he intimidated. This man has been with the business for a month, either he needs to go on a course to deal with the public or removed. I guarantee this will happen again. I have raised a formal complaint which I am still waiting on hearing back on.

"Dreadful customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use Glyn Hopkins Nissan the service department or lack of service is dreadful.. the so called Service Manager is a joke and her customer service skills need addressing. I have been left with a 2 year old care, under warranty which they have half completed and won't complete the rest.. its appalling and the way I have been emailed/ tone/ derograty is completely shocking.

"Worse than useless"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked my car in for a repair and on both occasions they phoned at the last minute cancelling the appointment claiming that the parts had not arrived

"Useless after sales !"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use this bunch of jokers.. Glyn Hopkin MK is a complete waste of time. I have a mobility motor with them, an MK and the radio, the information unit has been packed up and the 1st available appointment to look at it is 18th August to even look at it . They never answer their phone and tried to rip me off myself and Motobility last service sent me an invoice for £700 pounds to do discs and pads but as soon as they found out it was a Motobility car they said the work didn't need doing .(funny that ) I was going to upgrade with them on Motability this year for an MG hs or a Nissan but now I wouldn't even but a pen from them. Their loss and I will post this all over Facebook and trip advisor! Crooks with no after-service once you have your car!

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"New Nissan Qashqai"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected my new Nissan Qasgqai on Monday 23-08-2021, truly amazing car, so happy with it, the salesman James Baker was brilliant from start to finish, really helpful and professional, thank you very much James you were and are second to none.

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"AIR CONDITION RE-GAS NISSAN JUKE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not take your car for a re-gas to Glyn Hopkins of Milton Keynes. They ripped me off by replacing parts that didn’t need replacing. I had taken my Nissan Juke to Glyn Hopkins as the air conditioning was not working and I presumed it needed a top up. The car was re-gassed and when I picked the car up after 2 hours the same day the air-conditioning was not working. After reporting this to Glyn Hopkins I was informed that the condenser was in poor condition and 1 fin was broken and that it needs to be replaced. There was no mention of any leaks from condenser. I took the car back for the condenser to be replaced and paid the invoice. They were going to charge me £491.90 but after complaining about the £75 top up I had paid for they charged me £327.00 which I paid under protest. I had asked them to keep the condenser for me to inspect. After 2 days the air-conditioning was not working again and when I took the car back, I was told that the compressor and hoses needed to be replaced. I said to the service representative that if the condenser was not leaking (it was in poor condition) it should not have been replaced and I should not have been charged for it. They ignored my comments. I took my car in to the garage and the compressor and pipes were replaced and under protest I paid a further £489.59. I was handed the condenser that they said had been replaced and I informed them that this is not the condenser from my car. I showed them the photographs that were taken when the part was on the car and asked them why they are trying to tell me this was replaced on my car. The condenser that I was given was in reasonable condition but had a leak in the bottom left hand corner. I am also of the opinion that the compressor was not leaking and that the leak was possibly from a pipe as I was not given the compressor for me to get checked independently by a motor engineer. I was told that the compressor will be sent to Nissan as they made a goodwill contribution towards the cost of the item. I am still waiting for Glyn Hopkin complaints team to get back to me.

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Dealership Information

Glyn Hopkin Nissan Milton Keynes is an Franchise dealership that is based in Milton Keynes. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews1.6 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
6

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  • Contact Information

    Address

    Glyn Hopkin Nissan Milton Keynes
    2 Merton Drive
    Milton Keynes
    Milton Keynes
    MK6 4AG

    Get in touch

    01908 249818
    https://www.glynhopkin.com/nissan/contact-us/nissan-milton-keynes/

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    Dealership Statistics

    14%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

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