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Customer Service skills need to be addressed and managed aswell as assessed not happy with customer reassurance . Romford Branch
I previously purchased a pre-reg Nissan Micra Acenta in 2014 although purchased from Glyn Hopkin Nissan St Albans , this particular car originated from Glyn Hopkin Nissan Romford Stock . 3 years after purchase the rear beam axle was found to be faulty , not damaged Glyn Hopkin and Nissan did not want to know , so I had to pay £1017.38 for a new rear beam axle . I found a 2019 Nissan Juke Acenta but it was located at G.H Nissan Romford Glyn Hopkin not wanting to make the trip to this dealership I assumed Romford dealership would transfer the vehicle to St Albans , but this was not possible G.H Romford offered to drive the vehicle to my home for test drive ,but wanted an assurance that I would travel to Romford to collect it increase in part -exchange and reduction in Finance charge . I remembered the customer loyalty I received with the Micra , I decided it wasn't worth the risk of another LEMON.
I am a returning customer and until recently I was happy with the service. However, on my last visit in August to book a service and MOT I experienced rude and arrogant nissan representative. Not only he did not want to book a service for which I have a contract but also was hesistant to book a MOT claiming that system cannot handle that at the time. When I confronted him with the facts from previous year that it was done for equivalent dates he grumbled something under his nose and processed the request. In addition, the sale representative Anthony Valentine presented himself to be arrogant and of little knowledge when asked few questions. When asked for a release of new Xtrial he claimed that is already out and pointed at the current (old) model. When pressed by me that it is not true and you mislead the customer he was hesistant and rude. I will not be making any new purchases from this company. Stay away from this poor customer service and brand.
Service is advertised with "free" courtesy car. The small print says "may" exclude insurance. Remember you're dealing with used car salesmen here so "may"="will" and so be prepared for a £20 charge for "courtesy".
Saw a Nissan n connect in showroom ordered one when I picked it up the specs was not the same as the one in the showroom told the dealer and they said that's how nissan send them in palmed me of as a good will gesture Scotchgard I wanted the model I saw on the showroom floor this is my fourth new vehicle from this dealer
I'm loving the car that Andy sold me. I got a good deal and enjoyed the process..
I purchased a car through Glyn Hopkin Romford via the Motability scheme. I was very impressed by the efficient and personable service from Jacob and his team. I highly recommend them!
Disappointed that 11 month after I bought a £23000 x trail and Gkyn Hopkin Nissan in Romford were not interested in even looking at it to buy back ! Even for part exchange ? They tried to make me have finance ! Then kept telling I was due a service ? Only interested getting what can at the time of sale , nothing more ! I just think they are wide boys ! Typical car sale Boycey.
I bought a used Qashqai from Glyn Hopkin Romford and had problems from day 1. I had a new engine a new wheel bearing & numerous visit for the stop start. Eventually they bought the car back at a loss of almost £4000 . I would never buy another Nissan
Reported a Fault to the Sales department at Glyn Hopkin Romford branch on the First Day of the Car purchased. Its been 2 months still not fixed. Basically they are just registering complain but not forwarding it to the correct department. We need to keep chasing them for the problem to get fixed.
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Manufacturers: Sells a variety of makes and models
Glyn Hopkin Nissan Romford
279-289 London Road
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