23% Reviews
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92% Recommend
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13 reviews from our car dealer reviews community
Leave a review for GM Car Sales

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13 reviews from our car dealer reviews community

Leave a review for GM Car Sales
Click on the stars to start your review
"Excellent!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently bought a Citroen for our son from GM Car Sales. The service we received was excellent. Their cars are immaculate and Shaun was very helpful, honest and applied no pressure on us. We experienced some problems with the clutch in the first week and rang Shaun; without question, he replaced the clutch and the car was back with us within 24 hours. I cannot praise Shaun highly enough and will always be buying our cars from him from now on. I throughly recommend this dealership. Excellent!

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"Would highly recommend GM Car Sales "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a VW Passat from GM Motors 2 months ago. Owner and staff were extremely helpful during purchase and the car has been an excellent buy !

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"Good dealership!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had 3 cars over the years from GM Car Sales, never had a problem with any, always had good honest service.

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"poor"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Saab 95 in march, unfortunately it's been plagued with faults since leaving GM car sales premises. It has spent more time in the garage than on the road! Leaving us with an inadequate courtesy car! Instead of having the decency to take the car back and give a full refund the car dealer is persistent on keep having the car back to try sort the problem, then I get it back and it's not long before the car goes into limp mode again!

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Shaun Donnelly from GM Car Sales in response to poor

I would like to reply as follows unfortunately there have been a couple of minor faults with the vehicle which have been repaired at our cost.We have gone over and above our obligations collecting the vehicle from your home address in Southend at our cost and leaving a more than adequate courtesy car for your use. We also delivered the Saab back to you in full working order. At no time was a refund ever requested from yourself. I am willing to repair any vehicle within the warranty period and If I sell a vehicle with an ongoing problem which is difficult to repair I would be more than happy to have the vehicle back with a mutual agreement from both parties. Regards Shaun GM Car Sales

Shaun Donnelly from GM Car Sales in response to poor

I would like to reply as follows unfortunately there have been a couple of minor faults with the vehicle which have been repaired at our cost.We have gone over and above our obligations collecting the vehicle from your home address in Southend at our cost and leaving a more than adequate courtesy car for your use. We also delivered the Saab back to you in full working order. At no time was a refund ever requested from yourself. I am willing to repair any vehicle within the warranty period and If I sell a vehicle with an ongoing problem which is difficult to repair I would be more than happy to have the vehicle back with a mutual agreement from both parties. Regards Shaun GM Car Sales

Shaun Donnelly from GM Car Sales in response to poor

I would like to reply as follows unfortunately there have been a couple of minor faults with the vehicle which have been repaired at our cost.We have gone over and above our obligations collecting the vehicle from your home address in Southend at our cost and leaving a more than adequate courtesy car for your use. We also delivered the Saab back to you in full working order. At no time was a refund ever requested from yourself. I am willing to repair any vehicle within the warranty period and If I sell a vehicle with an ongoing problem which is difficult to repair I would be more than happy to have the vehicle back with a mutual agreement from both parties. Regards, Shaun. GM Car Sales.

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"Phil Smith"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You know what, anyone can sell a car, its the ones who help you after that stand out and gain your trust. When they were getting our Ford Focus Zetec ready the bonnet catch broke. G M Car called and let us know of this straight away as we was meant to collect it that day and said it would be ready Monday. They called first thing and all was fixed. Then a few days after we heard a noise so took it back again, they replaced the 2 back tyres, no questions asked and all was sorted. How refreshing to deal with a dealership like this. Anyone looking for a car in this area or beyond should go and see them

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"Mary"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm not an expert on cars, so the biggest test will be whether it falls apart in a year's time, however I really liked the owner of this garage and the company. I love really far away but wanted to use this one as it has the cheapest version of my dream car. He made it very easy for me by working with my finance company so I could could collect the car on a certain day. Also he didn't like the fact I bought it without seeing it first so he made sure id call him if there were any issues. Because I hadn't been able to negotiate he was happy to give me 6 months tax which he did while I waited...and it was easy to negotiate a fair price for my old banger I drove down in even though I'd forgotten the log book! The car itself was immaculate, just as described. Had a tiny bit of petrol in and I will say no oil really! But after a visit to the garage it's first journey with me was over 150miles and it was perfect! It's been almost 3 months since and I've not had any problems. Big thumbs up :)

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"issues took a while to be resolved"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford Fiesta from here in June. The car was clean and in good condition and the dealers have been helpful in the end. Not even 3 months after purchase the gearbox started having issues and I actually had to get the finance company involved before the dealership would resolve the issue. But since its been repaired I have had no further issues. I wouldn't use this dealership again.

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Shaun from GM Car Sales in response to issues took a while to be resolved

Hi the car needed a new clutch that we were happy to fix at no cost to the customer we resolved the issue as soon as we could the customer did not live local which made it a bit more difficult Thanks

Shaun Donnelly from GM Car Sales in response to issues took a while to be resolved

Hi, we checked the car out there was not any gearbox problem slightly worn clutch which technically may not be warranty issue as the car still performed how it should for its age and mileage.We were happy to fit a new clutch free of charge at no cost the customer Thank you.

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"Very happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited Gm Car Sales in may and purchased a Vauxhall Insignia. I am really happy with the service I received and the car is excellent! fantastic value for money. The salesman doesn't make you do all the legwork hes happy to do it 50 50 and he is very reliable and easy to get in touch will, great communication from him. I would happily recommend this dealership they have been really good.

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"happy to resolve any issues"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford Mondeo from GM Cars Sales back in April. The service was really good. When I took the car away I took it to a local garage to fill it up with diesel but the car broke down later that day, turns out the diesel was contaminated so they came to collect the car and had it back up and running within a few of days. Everything has been fine since. I would recommend this dealership to my friends and family.

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"GM autos sales review"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found GM Auto Sales on Auto Trader when I was car shopping back in March. I did end up buying my car from here and I was happy with the service, everything was above board and I would happily recommend them. I have given GM Auto Sales top marks for every question in this review.

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Dealership Information

GM Car Sales or GM Auto Sales as they were previously known are a used car dealership that is based in Colchester. All cars come with 3 months warrenty.

If anyone has purchased a car from GM Car Sales then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review below and share some of the below details:

- What did they do well or not so well?

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- If you would recommend them, then please tell us why?

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
Finance
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Ratings
13 reviews4.4 out of 5 stars — Rated Very Good
Excellent
9
Very Good
2
Average
1
Poor
1
Terrible
0

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Contact Information

Address

GM Car Sales
Magdalen Street
Colchester
Essex
CO1 2LA

Get in touch

01206 799966
http://www.gmautosales.co.uk/

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Dealership Statistics

92%
Would recommend this dealer to family and friends
92%
Thought the dealer was knowledgeable and helpful
81%
Thought issues were resolved quickly and easily
23%
Percent of reviews responded to by this dealer

Additional Information About GM Car Sales

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