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4 reviews from our car dealer reviews community
Leave a review for Graham Herford Ltd
Leave a review

4 reviews from our car dealer reviews community

Leave a review for Graham Herford Ltd
Leave a review
"really happy with our new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Honda from Graham and Christian and its a really good car, got a good price for our old car which had failed its mot but they still gave us money for it even though we thought they would offer us nothing. Couldn't ask for more and we will come back to Graham Herford again.

"First impressions don't count"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Staff at Graham Hereford seem nice and helpful until a fault is found and are then rude. I found this out when a car proved faulty on the day of purchase, three garages looked at the car, all said further work was required but dealership refused to pay for it. Dealership offered refund for less than purchase price but thankfully the deposit was paid using a credit card so managed to claim the difference from them. Also don't trust Autotrader reviews, if the dealership isn't happy with the review they get Autotrader to remove it.

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+3 Found this review helpful
"Sold a car with a broken head gasket"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Last year, Graham Hertford sold my mother (a pensioner) a VW Golf Diesel which has a broken head gasket. Graham was very nice and did not come across as a typical car salesman until the problem occurred which was within the first week of having the car. Coolant was leaking under the car and was at our local garage, as agreed by Graham, numerous times for diagnosis. The problem persisted and Graham offered to take the car back to attempt a repair. After a couple of weeks we were informed that the head gasket had gone and he was going to repair it. We received the car back after "repair" and after a short space of time, we noticed the coolant was contaminated so the repair had failed. We contacted Graham and he said if we wanted a refund we had to take him to court as he wasn't going to make a refund. He eventually agreed to a partial refund but my mother was left £1000 out of pocket after being sold a car with a fault. AVOID BUYING FROM THIS PERSON.

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+4 Found this review helpful
"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been buying cars for 50 years. This man is an HONEST car dealer. Great price, Excellent service, and staff are incredible.. A great all round experience. Any future cars I may purchase Will be bought from Graham Hereford Ltd.

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+2 Found this review helpful
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Dealership Information

Graham Herford Ltd is an Independent dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews3 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Graham Herford Ltd
    Fenwick Lodge
    Newcastle upon Tyne
    Northumberland
    NE18 0QR

    Get in touch

    01661 886882
    http://www.grahamherford.co.uk

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Graham Herford Ltd

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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