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5 reviews from our car dealer reviews community
Leave a review for Grange Jaguar Welwyn
Leave a review

5 reviews from our car dealer reviews community

Leave a review for Grange Jaguar Welwyn
Leave a review
"STEER CLEAR OF THIS DEALERSHIP!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful service stay away from this dealership! My car went in for a repair and had to be towed back the day I got it back it was in a worse state than when it first went in they didn't even test drive it before giving it back to me and then refused to deliver the car to me especially considering the massive inconvenience they cause until i escalated to their CEO and MD. I have 5 messages for the branch partner to call me back so I can complain and I'm still waiting!!

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"Terrible experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a terrible experience from both Grange Jaguar Welwyn "Service" and "Sales" departments. Service department have stated that tyres etc are not covered by my Service Contract, but they were (would have cost me £800+ if I had gone out and bought them!), and when looking at getting a new car the salesman forgets to call me back!!! Have requested to be removed from their automated emails and am still getting them!!! DO NOT USE GRANGE JAGUAR. (but I do love my XE, hence getting a new one from a different dealer)

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"Forgot to order parts!"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jaguar recall said a part needed to be fitted. Standard part, should take no more than an hour in one visit. Despite confirming on the phone that it would take "about an hour and a half", on arrival they said it required two visits - both of two hour and I needed to return the following day. They said this was an instruction from Jaguar! I suspected that they had just forgotten to order the parts so I called Jaguar who confirmed again that this should be done in one visit and the garage could have ordered the part in advance. Clearly, they just forgot to oreder the part and gave me a pack of lies. No appology, just a white face when I suggested we call Jaguar from the showroom. Why was I so annoyed with them? Well, it's happened before, not once but twice.

"Forgot to fit fuel pipe +fire brigade!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Grange Motors in Welwyn are probably the worst dealership in the UK! Having owned many brands of car, Porsche, Bentley, BMW, Ferrari, even a TVR, I have never seen incompetence and belligerence at this level, constant poor service, problems with the car from new etc. Final straw when my wife had a 2nd yr service on her £100k RRsport autobiography and a trained technician(get your money back) left the fuel pipe off. When my wife arrived at school with the children, she and my children were quickly evacuated from the car by teachers and parents, with the fire brigade being called. The school left with a mess, my wife and children shocked and scared, now without a car for the day. The garage admitted negligence, cleaned the car (As AA refitted the pipe) kept it all day and returned it without even refilling lost fuel. No apology from a Manager, director, CEO! I run a network of over 150 businesses, £2bn of turnover and the ineptness of their C-Suite is shown by their inability to pick up the phone. Absolutely shocking, I now have a car my wife won't drive. I'm sure this will roll on, as I won't be stepping back and Grange Motors Welwyn, at the moment, don't care...

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"Fiona bellwood"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff in this dealership are brilliant when you want to buy a brand new car! But when it comes to servicing (and this is my first service) they are awful, arrogant and rude. To have your car serviced be prepared to wait at least 6 weeks for them to fit you in. I would avoid this garage and if I had the choice again would definitely buy another Lexus as service and build quality is excellent I think this garage needs to take a leaf out their book

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Dealership Information

Grange Jaguar Welwyn is an Franchise dealership that is based in Welwyn Garden City. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews1.3 out of 5 stars — Rated Terrible
Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
4

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  • Contact Information

    Address

    Grange Jaguar Welwyn
    Great North Road
    Welwyn Garden City
    Hertfordshire
    AL8 7TQ

    Get in touch

    01707 925005
    http://www.grange.co.uk/dealerships/jaguar-welwyn

    Opening times

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    Dealership Statistics

    20%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Grange Jaguar Welwyn

    Company Formed: XXXXXXXXXX
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