I used this place when my sun visor came off in my hand on my 5 day old HRV. The service manager looked at it and told me I'd have to pay for the repair! I contacted Honda UK (who were useless) and left an honest Google review on the dealer's site. They responded by saying they could do nothing unless I gave them my contact details which I did, receiving a confirmation mail from their Senior Marketing Manager on Jan 8th 2024 saying; "Thank you Mr Burns, I have passed this on to the Management team for investigation and to contact you." It's now Feb 8th 2024 and guess what - no contact what so ever. I have an elderly and infirm relative so have to be contactable all of the time so they've not made any attempt on any platform and I need to get back to Honda UK. Just to compound the issue Honda sent a Feefo review for me to complete and that got redacted completely, just leaving the heading and I noticed there were many such 1* reviews on that site. I'll get rid of the car as soon as I can and never darken Honda's door again. The visor needed to be repaired twice by another dealer before it was sorted proving that it was a genuine manufacturing fault and there was never any question of payment.

I had been a loyal customer for 15 years. However they cancelled my contract for a new Honda Civic 5 months after signing and paying a £1000 deposit because of a Honda price rise. They said they were allowed to do this as stated in their terms and conditions, even though they never sent me any. During the purchase the salesman assured me that placing a deposit locked in the price for me and there had just been a price rise the previous week anyway. They did offer me a replacement "at cost" a price rise of over £2000 that was £500 more than several other dealers. Don't expect friendly service either; the salesman Geoff that I bought my 2020 Civic from never said hello or spoke once until I was passed on to him with a view to purchasing another Civic. The servicing of that Civic was to be fair was pretty good until they wanted £120/hour and 2 visits to diagnose a faulty parking sensor, a service performed for free whilst I had a brew by another dealer. Oh and the courtesy car will cost you 25 quid as well, a cost brought in during Covid for cleaning and never dropped. Needless to say I will take my loyal custom elsewhere.