Car Dealer Reviews is an
official partner of Auto Trader
Picked my 3rd New Puma up today again from OMC in Accrington, Kieron & the team make buying a new car & trading in the old one, so effortless & easy. Choose, sign hand over & drive away.. Than you for excellent service again.
I recently purchased a Nissan micra from Kieron at ford accrington. Kieron couldn’t have been more helpful. It was a pleasure dealing with him. Can definitely recommend buying a car with them.
I would like to say a huge thank you to Kieron at omc Ford Accrington. Nothing was too much trouble. He went through everything for us. Thanks so much it’s much appreciated :)
Very pleased with the vehicle and service, Kieron who sold the car to us went above and beyond with his service, hope to deal with again and would definitely recommend 👍
Reviewer has confirmed their email address
*PLEASE READ* If you read one review, please read this and think twice before contacting this garage I will try and keep this as short as possible, which is going to be a task in itself with the catalogue of errors I am about to disclose from our experience with OMC motor group My mother has a disabled husband and is a carer for my grandma, my mother relies heavily on her vehicle for medical reasons. So when her car indicated "no key detected" in June 2020, she contacted OMC as "apparently" they specialise in Ford's. We know mechanics in garages but my mother insisted on going direct to a specialist due to the importance of having her vehicle correctly maintained so identified the closest Ford specialist which was OMC Accrington. For the first 8/9 weeks my mother was left without a vehicle. The garage stated there were no courtesy cars available for her, yet, miraculously, the very day I contacted the garage, one became available... Coincidence eh?! In September 2020 my mother's vehicle was returned to her, with a £405 bill for the repair... However the vehicle was still faulty. The vehicle was then returned to the garage, with a lengthy email from myself highlighting the importance of the repair (as for some reason my mother was instantly dismissed when she told them). OMC had the vehicle in for repair from September 2020 to January 2021. A further FOUR month, on top of the original THREE month. My mother recieved no updates or courtesy call within this time... When I contacted the garage in January, I was told the head mechanic had tried the vehicle "over 100 times" without a fault... Within a day of having the vehicle back, my mother was left stranded as the repair hadn't been successfully carried out and the car immobilised which resulted in my mother requiring roadside rescue.... The next time the car was returned to OMC I dealt with a more senior manager, Mr Chris Rowley, who overlooked the repair until it was returned in March 2021. Due to the experience my mother had, she personally had no other option but to sell on the vehicle. She had ultimately lost trust in the vehicle, and the garage. So to conclude, after 9 month, my mother had to sell her vehicle which she initially had no intention of doing as the vehicle original belonged to her father who sadly passed, so had sentimental value to her. She was left 8/9 without a vehicle, had to pay for taxis, often numerous taxis a day. She missed medical appointments due to unreliable taxi's. The emotional trauma the 9 month ordeal caused the family goes without saying... And also the time I took having to write lengthy emails to hold a paper trail and get our point across. Today I spoke to Chris Rowley who just spoke over me, I had to remind this rude gentleman that I was a customer, not one of his employees. His offer to put things right was a free MOT.... I wouldn't trust this organisation to touch a vehicle of ours ever again. And as that was the best he could come up with after all the company has put on us, we have decided the moral thing to do was highlight exactly how incompetent and rude this company is. This company requires heavily auditing and actioned to prevent this disgusting customer service. I thank you for taking the time to read this and hope as a result you will chose a competent garage to take your vehicle or buy a vehicle from.
OMC Ford Accrington is an Franchise dealership that is based in Accrington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
OMC Ford Accrington
Whalley Road
Accrington
Lancashire
BB5 5EG
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for OMC Ford Accrington, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.