I would not recommend Griffin Mill Garage. They have had my car for four months, and the experience has been absolutely disgraceful. The first time I went to collect my car the engine cover was missing along with loose engine components, there was oil on the inside headliner and there was a scratch on the inside door panel that had not been there when I left it. After four months of waiting and repeated attempts to collect my car, I finally got it back this week. I had barely driven any distance before the engine started to smoke heavily, forcing me to get out of the car quickly due to the risk of fire. Thankfully, I was alone. Had my grandchild or another passenger been with me, the situation could have been even more terrifying. To have my car for four months and return it in a condition where the engine fails almost immediately is completely unacceptable. The lack of care, repeated problems and potential safety risks are appalling. I expect a full explanation of what has happened to my car and genuine accountability for this appalling service. Based on my experience, I would strongly advise others to think twice before using Griffin Mill Garage.

Passenger electric seat stuck in up position & have to order a part. MOT completed & vehicle valited & washed. Brilliant staff who work hard & pleasent to customers.

This is the second time I've written a review. After alot of perseverance by the mechanical team . They finally cracked it. Great thanks to them. Especially to nicholas who went above and beyond to fix the problem. Thank you nick and team.

Just met with Kyle Jordan to discuss a new car - he was so helpful and took time to answer all my questions. Brilliant service. I have gone to Griffin Mill Pontypridd Kias for last 13 years and would not go anywhere else.

PURCHASED NISSAN JUKE WITH EXENTENDED WARRANTY, Auto Gearbox went wrong Griffin Mill formerly known as the Ranch, because of the many Cowboys working there, Would not honour Warranty and Blamed Nissan Rang Nissan Direct they said warranty stands, Back to Nissan Mill changed there fault from a Perished pipe to Corrosion, Back to Nissan they say all Nissan Vehicles carry 12yr Anti Corrosion Warranty, Back to Griffin Mill they are now making other excuses to get out of the Hole they have dug. . Contacted Nissan Japan they were shocked and asked me for as much information on dealing with this Franchise, Which I have sent awaiting reply Also reported to Trading Standards Office and have now been approached by Car Magazine to give review of experience which i will do whatever the outcome. My Strongest Advice is DO NOT BUY A USED OR NEW CAR FROM THIS GARAGE,

I bought a kia sportage from this garage and had the most wonderful service. The sales guy Martin was so welcoming and nice made us feel at ease Paul for the finance was also really helpful and knowledgeable

Had dealt in the past where the service was ok. So many changes there and so helpful now. Talk about chalk and cheese. Purchased a new car from KIA and had Gethin and Andy (Manager) help me. I am disabled and needed a car quickly. Car brought to my house for me to see and have a test drive. Brought me to the dealership to do my paperwork and found a cancelled order I could have. Car went wrong after three weeks and to keep me mobile Andy lent me his car to help me out…. Above and beyond to say the least. Would give 10* if it would let me. Ignore all the old reviews this is such a different place now.

Had my Kia MOT on Wednesday 24th May 2023. Have a tow hitch and electric socket for pulling a caravan. Previous Sunday the lights on my caravan were working fine. Following Sunday 28th May there was no connection to the lights on my caravan. Went back to Griffin Mill Pontypridd to see if they could look at the car as I thought it might be a fuse. They were most unhelpful and suggested a diagnostic test in 3 weeks time. Contacted the tow bar firm who talked me through where the fuse was only to fine that it had been disconnected, popped in back in and all working. Would have thought an experienced mechanic would have realised what as wrong. Feel sorry for the people at the front desk as they try to be helpful.

Genuinely couldn't be better. Great from start to finish, with both sales and service staff. Not at all like some of the reviews I read on here, completely the opposite. Highly recommend

Very good brands but run into the ground by mark pardoe who is in it for all he can take and Mike Johnson another poor manager with who the place has gone down terribly since Andy Griffin sold it