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6 reviews from our car dealer reviews community
Leave a review for GT Heritage
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6 reviews from our car dealer reviews community

Leave a review for GT Heritage
Leave a review
"Great service 5*"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my daughter’s first car from them, very accommodating and knowledgeable. Car was prepped very well.

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"Fiat Panda "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Panda 4x4 from GT Heritage found James very helpful car was just the specification I was looking for test drive no problem and James even offered free delivery which was great since I live over 100 miles from GT Heritage dealership well worth visiting nice location nice cars in stock nice staff

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"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car on Dec 18th, had it for less than 3 months (within my warranty) before issues started appearing. 1. Battery was completely lifeless, it couldn’t be recharged and had to be replaced. This is not wear and tear of less than 3 months of having the car. I remember when I first bought it from them, they had to charge it before I drove away so there was obviously an issue to begin with. They asked me to get a diagnosis from a mechanic, which I did and would pay for the issue following this. Then refused to pay for the replacement of the battery. 2. The heater/air con only works on the 4th setting and not any of the others. It does not blow out at all on 1,2 or 3. It has not ever worked on these setting since I bought the car and they were aware of this but have said there is no issue with it and it works fine. When it clearly doesn’t work. 3. The offside front spring has snapped and they refused to repair or pay for the problem to be fixed. They gave the car back to me with this refusal, even though it was unsafe to drive and I had to get it back to Swindon. The offside spring was obviously in a bad condition when I bought the car and within 2 1/2 months it snapped. All of these issues I had to pay for out for myself, despite being within the 3 months warranty and under false impression from the garage that they would deal with these issues. I am completely distraught at the unsatisfactory customer care I have received whilst trying to resolve these issues with them. Ashley has made the whole experience really upsetting. I had to drive the car from Swindon to Henley for the service and repairs to be made and being a teacher getting the time off to do this was not easy. Ashley was aware that we’d arrive Wednesday morning, yet on arrival at the garage (around 10am) I was told the car wouldn’t be seen until 2pm. I was hoping to have a conversation with him as he’s been in conversations on the phone but the staff said he wasn’t in the office or they weren’t obliged to say where he was. However, it turned out he was in the office but clearly didn’t want to come out and talk to me himself regarding the issues I’ve been having. He was also so rude on the phone and offered no sympathy or courtesy and made it very clear that they will not be repairing the car and just offered the service (which was part of the purchasing deal as a service was due). So I then had to drive back to Swindon in a faulty, unsafe I am completely distraught at the unsatisfactory customer care I have received whilst trying to resolve these issues with you. Ashley has made the whole experience really upsetting. I had to drive the car from Swindon to Henley for the service and repairs to be made. Ashley was aware that we’d arrive Wednesday morning, yet on arrival at the garage (around 10am) I was told the car wouldn’t be seen until 2pm. I was hoping to have a conversation with him as he’s been in conversations on the phone but the staff said he wasn’t in the office or they weren’t obliged to say where he was. However, it turned out he was in the office but clearly didn’t want to come out and talk to me himself regarding the issues I’ve been having. He was also so rude on the phone and offered no sympathy or courtesy and made it very clear that they will not be repairing the car and just offered the service (which was part of the purchasing deal as a service was due). So I then had to drive back to Swindon in a faulty, unsafe car. Ashley has said that my Peugeot that I part exchanged had to be scrapped and seemed very annoyed about this. I am sorry this is the case but I was completely unaware of any issues with my old car. I am not mechanical and the car ran perfectly for me. It should be the responsibility of the garage to take the necessary checks to ensure you are happy with the vehicle before you go ahead with the part exchange. Overall, my experience with this garage was awful to say the least. They are all happy and helpful before you buy but the after care is shocking! The only positive thing was the service from Luke, as we had to wait around all day he drove us into Henley which was very kind of him. The only helpful member of staff there.

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"Disappointing "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please avoid this garage and the director Ashley. I have worked with the public most of my life and I am shocked at his total unsympathetic, unprofessional, rude and angry manor. Probably not when he is selling you the car but on the follow up you are treated terribly. Look back through past reviews this year!! He would not come out of his office and face us, his staff said they were not obliged to tell us where he was and made out he wasn’t in the building but we knew he was. I have been dealing with this guy over the last couple of weeks as my daughter is a teacher and cannot get out of class to take phone calls. She has had a broken-down car which she has only had for less than three months - she bought the car from GT Heritage just before Christmas and it is still under warranty, yet they totally refuse to deal with the issues that need resolving. They say it is not covered under her warranty but within consumer rights she should be entitled for any faults to be dealt with that have been with the car since she bought it. I will not go into too much detail as she has been legally advised and is in the process of getting the work done herself. She has been left with no option but to go through the courts as these people take no responsibility and make every excuse not to follow through with after care. She will write her reviews when she has dealt with the problems and had her car fully inspected. So unprofessional to the point they let her drive back along the motorway with a fault that could have been dangerous. The car she part exchanged was a cheap car she had through uni years and he is saying it was faulty, they are the professionals, they should have checked the cheap trade in as it was an old cheap car, she is not a mechanic and wasn’t aware of this issue. Compared to the car she has bought from them for more than twelve thousand pounds, which is a massive amount of money for her on a teachers wage and in a first few years of her career. We went back to them yesterday for the service that came with sale and to be told they will not cover any of the other problems as not covered by the warranty. And saying me her mother was abusive and bad tempered! I have never been bad tempered in my life, upset that you can treat my daughter in this awful way and would let her drive home on the motorway with a dangerous fault that you found in the process of the service. You even sent her a photo of the broken offside spring and still felt no decency in helping her. I strongly advise you to avoid this company and check out this year's reviews as the company. It is obviously not following through on their after care and treat customers terribly once they have made their sale. Avoid at all costs.some very beautiful very expensive cars in the showroom and I imagine that’s these buyers get treated better than the little people. Concerned mum. . Bev Neal

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Ashley from GT Heritage in response to Disappointing

We felt it important to address the issues you raised in your review. It is distressing to hear of your dissatisfaction with our service; however, we firmly stand by the professionalism and integrity of our staff. The unacceptable behaviour we experienced during your visit to our showroom was neither professional nor respectful. Our business prioritises civility and courtesy, and under no circumstances do we tolerate hostile or aggressive behaviour. As a result, we have decided it is best that we no longer conduct business with you. We pride ourselves in offering excellent service and aftercare to all our customers, in line with their respective warranties. Whilst we reiterate that the matter you mentioned was unfortunately not covered under warranty, we take care to inform our customers about what their warranty entails in order to avoid such misunderstandings. Your review is not upheld and unfair.

"Simple one this—AVOID!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from this garage They sell poor quality cars and don’t do the checks they say they do, if you need to use the warranty they disappear! You have been warned!! Avoid and use a reputable dealer

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"brought of gt heritage, biggest mistake "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

brought a car of gt heritage, biggest mistake ever brought a car of gt heritage, paid cash.. advert was displayed with FULL service history for the abarth 595. me putting my trust into the dealership and not checking paperwork was the biggest mistake ever, am an idiot yes, turned out the car had first year service history missing and not carried out,. i only found this out from staff at the abarth service center when i took car in for a service. what made it worse was GT heritage were also an RAC approved dealership at the time, where they also confirmed on the 82 point check that the car had FULL service history, which was of course not true. they've since left RAC and are no longer part of the scheme and they've also made huge changes to their website, courtesy me complaining. please do not be fooled with the cars they house in stock, and the fake smiley faces, please if you're buying a car of these guys, please please check all paperwork documents history everything and that it matches the advert, and make sure the car is all in good working order as i also come across faults i had to replace myself, disgusting. (please read their google reviews and see for yourself)

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Dealership Information

GT Heritage is an Independent dealership that is based in Henley-on-Thames. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
6 reviews2.3 out of 5 stars — Rated Poor
Excellent
2
Very Good
0
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    GT Heritage
    Van Alloys Business Park Stoke Row
    Henley-on-Thames
    Oxfordshire
    RG9 5QW

    Get in touch

    01491 877607
    https://www.gtheritage.com/

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About GT Heritage

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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