Guests Cars And Commercials Ltd

16 reviews2.6 out of 5 stars — Rated Average
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16 reviews from our car dealer reviews community
Leave a review for Guests Cars And Commercials Ltd

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16 reviews from our car dealer reviews community

Leave a review for Guests Cars And Commercials Ltd
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"WARNING - DO NOT BUY FROM HERE!"
1 out of 5 stars See
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Vehicle cleanliness
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The proprietor of this Company Mr Guest is either dishonest or stupid. Both reasons not to buy from him! He sold me a truck in June 2017 which over heated from the get-go, and blew up on the motorway 1 month afterwards after having had £900 spent on it with our local garage to rectify the overheating problem. Complete write-off which cost £550 to recover! Apparently Mr Guest had bought it from an auction and claimed he wasn't a mechanic so 'how should I know it had something wrong with it'. However, on inspection by our approved garage it looked as though parts had been replaced recently and it had a warped head gasket - i.e. it had been overheating for a while. He completely washed his hands of the situation and took absolutely no responsibility for it at all. I would never buy from this company again - and watch out for other company names that he uses - he has to avoid reviews such as this one by starting new companies and new reviews!

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+4 Found this review helpful
"Sell cars with no services done"
1 out of 5 stars See
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Poor they will sell a car on finance with no new service done. I advise stay well clear we have a non runner now and still paying finance

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+4 Found this review helpful
"Change their name"
1 out of 5 stars See
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This company is currently running under it's 4th business name change in so many years, that alone should ring alarm bells for you! Google Robin Guest, he's been taken to court & lost to a previous victim of his dodgy used cars. My husband & I were unfortunate victims of this company in November 2015 when we purchased a Ford Focus, which we quickly discovered was unfit for purpose. Despite an independent inspection proving this, Robin Guest continued to deny any wrong doing & took a further 4 months to accept the car back & refund myself & the finance company. We are not alone in such experience, there are lots of other unfortunate & angry people they have sold wrecks to: They're impossible to get hold of once you've paid the money & left the site, they genuinely don't give a toss. Thankfully in my case, I did have the finance company on my side, who ended up having to send one of their CEO's down from Leicester to the site in person to thrash out my refund, Robin & David repeatedly made false promises to call me back, or didn't answer my calls/cut me off. Even childish enough to make a quick getaway in a car or hide somewhere on site when they'd seen me approaching. Do you still want to buy a car from these after reading this?!!

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+8 Found this review helpful
"Terrible"
1 out of 5 stars See
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If anybody has half a brain do not buy a car or van from Guests Cars and Commercials. They are nice to you when parting with your cash not after supposed to be rac warranty load of tosh. It took 6 weeks to mend my van and i had to pay £250 towards the repair which i will get back 1 way or other and had different price on receipt for what i paid. I urge good people out there do not buy from this car sales.

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+9 Found this review helpful
"John davis"
1 out of 5 stars See
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Flogged me a dead horse!! They sold me the car I was after for nearly 9k, overpriced but rare and what we where looking for, after immediate problems normal avoidance tactics where used. I eventually had to drag the undrivable motor back to them with a letter of rejection. I foolishly let them persuade me to keep it if they fix it. This was not the end of the problems. 6 months and 3.5k down the line an injector had popped through the engine, mechanics found its was riddled with bodges. When I realised that after I had signed for the purchase it had been stamped with "sold for spares and repairs" before he folded it up and stuffed it in with the manual.

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+7 Found this review helpful
"Pat"
5 out of 5 stars See
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Excellent service Robin was really gentleman did everything that I asked him to do

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+1 Found this review helpful
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"Insignia Buyer"
5 out of 5 stars See
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No problems, very good dealership. I am happy with my car and it was a good, fair price. I would recommend.

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"SR"
5 out of 5 stars See
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I personally had an easy and friendly experience on visiting guest cars . knowing what I wanted after seeing it on the website even though they had other similar vans on sale this one was within my budget and after being showed around the van and giving it a good look over myself as you do . I was happy that the description I seen online was what I saw infront of me. After buying the van I have had no issues arise and it remains a good runner and suits me perfect cheers.

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+2 Found this review helpful
"RJ"
1.2 out of 5 stars See
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Possibly the worst set of people I have ever had the unfortunate displeasure of dealing with. Yes they're all full of airs & graces when you first meet them, but once they've got your money, they really don't want to know. Sold us a fishy car that cut out 2 days later. Didn't want to know, classic avoidance techniques as others have witnessed - ignoring phone calls/not in the building/we'll call you back/actually running to hide if you turn up on premises! Took MONTHS to get our money back & everything sorted & that was only because we had the HP company on our side! Research this company well & you'll notice Mr Robin Guest has been fined at court for selling dodgy cars but still continues! They have recently shut up shop in Rugby & are moving premises to Shipston on Stour -watch out people!! Avoid!!!

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"Marcus"
1.2 out of 5 stars See
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Resolving issues

Ongoing issues from the time we took delivery of a vehicle. Lied to about paperwork and receipts and even a clunking noise being repaired. Vauxhall have confirmed there's a problem with the gearbox - quote £300-£400 to investigate and potentially £900 for a new gearbox. Didn't hear from the owner for over a week, emails ignored and general avoidance to sort this matter until I started to write letters. Such a bad experience, which still isn't over! Complaints logged with Ombusdmen and Trading Standards. My advice - get the cars checked by AA or RAC or a good mechanic you know and trust. Don't trust the sales pitch. Make sure you see all the paperwork before you make a decision. There probably are good cars, but if you're a little bit green or sceptical - walk away. Wish we had followed that advise.

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Dealership Information

Guests Cars And Commercials Ltd is an Independent dealership that is based in Rugby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews2.6 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
3
Terrible
7

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Contact Information

Address

Guests Cars And Commercials Ltd
London Road
Stretton On Dunsmore
Rugby
Warwickshire
CV23 9HX

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Dealership Statistics

37%
Would recommend this dealer to family and friends
37%
Thought the dealer was knowledgeable and helpful
37%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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