Guests Cars And Commercials Ltd

19 reviews2.5 out of 5 stars — Rated Average
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19 reviews from our car dealer reviews community
Leave a review for Guests Cars And Commercials Ltd

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19 reviews from our car dealer reviews community

Leave a review for Guests Cars And Commercials Ltd
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"Excellent purchase "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Jaguar XF from Guests Cars and Commercials. Very pleased with this well maintained car.Would recommend and use again to acquire another car for our company.

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"WARNING ABOUT GUESTS CARS"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

2016: We purchased a Chevrolet Captiva and traded in a Vauxhall Zafira. Very nice & friendly at point of sale - even completing our request of snagging work on the Captiva without charge. Outstanding finance on the Zafira was settled into a new loan for the Captiva. I was assured that the Chevy was "HPI clear" but told that they needed to send off all of the paperwork to the finance company for their records - so signed it all off and did the deal. I took delivery but 4 weeks later, found that the Zafira finance was not settled and I needed to pay further instalments! No response to calls until I finally tracked down who told me that he now owned the Zafira and had sent "a cheque" to the Zafira finance company (what sort of car dealership used cheques in 2016?!). 2 weeks of further calls finally resulted in sending me a personal cheque to settle the old Zafira finance myself - but he'd now sold the Zafira (even with my outstanding finance on it... how?.. .well, stick with me, because it gets worse....) 2018: The Chevy had been fine, but 2 years later I needed a bigger car and so went to trade it in with a main dealer who valued the Chevy and then advised that it was a Cat C write-off - he then sent me a copy of the HPI check to confirm this. I contacted the finance company - and they advised that they weren't aware of the Chevy being Cat C - and wouldn't have loaned against the car, if they had known. I now have a car that is worth £4000 less than my outstanding finance and a national car finance company who are as angry as I am - as both of us have been misrepresented, Needless to say, this is now in the hands of the Car Finance's legal team. (I've not left my name due to the ongoing legal situation)

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"Worst customer service ever"
1 out of 5 stars See
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Guest cars and commercials deliver the worst customer service ever... I bought a car from here and the very next day engine light on.... went back for a week to be told that they had spent £500 to fix it (egr valve)..hmmm Picked it up turned the key and guess what engine light... I asked if i got it fixed and sent them a quote before having the work done were they willing to pay? Answer yes of cause if its reasonable. I said not to worry as i work in the trade i will do it at cost. I quoted them on a new EGR valve and fitting £120.. Yes go ahead they said. The mechanic said that they had not changed the egr even though they had apparently spent £500 on a new one. Sent them the bill and no reply.. kept calling and the boss is going to call me back.. this went on everyday for a week. After no reply i went to see them, well..... After waiting 30 mins i got a cheque literally thrown at me. I checked it and they gave me £60 half the amount. I obviously questioned them to be told that this is what we agreed and if i dont like it to get out and they pushed me out the door. You will know the feeling if you meet them. Stay Away.

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"WARNING - DO NOT BUY FROM HERE!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

The proprietor of this Company Mr Guest is either dishonest or stupid. Both reasons not to buy from him! He sold me a truck in June 2017 which over heated from the get-go, and blew up on the motorway 1 month afterwards after having had £900 spent on it with our local garage to rectify the overheating problem. Complete write-off which cost £550 to recover! Apparently Mr Guest had bought it from an auction and claimed he wasn't a mechanic so 'how should I know it had something wrong with it'. However, on inspection by our approved garage it looked as though parts had been replaced recently and it had a warped head gasket - i.e. it had been overheating for a while. He completely washed his hands of the situation and took absolutely no responsibility for it at all. I would never buy from this company again - and watch out for other company names that he uses - he has to avoid reviews such as this one by starting new companies and new reviews!

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"Sell cars with no services done"
1 out of 5 stars See
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Poor they will sell a car on finance with no new service done. I advise stay well clear we have a non runner now and still paying finance

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"Change their name"
1 out of 5 stars See
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This company is currently running under it's 4th business name change in so many years, that alone should ring alarm bells for you! Google Robin Guest, he's been taken to court & lost to a previous victim of his dodgy used cars. My husband & I were unfortunate victims of this company in November 2015 when we purchased a Ford Focus, which we quickly discovered was unfit for purpose. Despite an independent inspection proving this, Robin Guest continued to deny any wrong doing & took a further 4 months to accept the car back & refund myself & the finance company. We are not alone in such experience, there are lots of other unfortunate & angry people they have sold wrecks to: They're impossible to get hold of once you've paid the money & left the site, they genuinely don't give a toss. Thankfully in my case, I did have the finance company on my side, who ended up having to send one of their CEO's down from Leicester to the site in person to thrash out my refund, Robin & David repeatedly made false promises to call me back, or didn't answer my calls/cut me off. Even childish enough to make a quick getaway in a car or hide somewhere on site when they'd seen me approaching. Do you still want to buy a car from these after reading this?!!

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"Terrible"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

If anybody has half a brain do not buy a car or van from Guests Cars and Commercials. They are nice to you when parting with your cash not after supposed to be rac warranty load of tosh. It took 6 weeks to mend my van and i had to pay £250 towards the repair which i will get back 1 way or other and had different price on receipt for what i paid. I urge good people out there do not buy from this car sales.

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+9 Found this review helpful
"John davis"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Flogged me a dead horse!! They sold me the car I was after for nearly 9k, overpriced but rare and what we where looking for, after immediate problems normal avoidance tactics where used. I eventually had to drag the undrivable motor back to them with a letter of rejection. I foolishly let them persuade me to keep it if they fix it. This was not the end of the problems. 6 months and 3.5k down the line an injector had popped through the engine, mechanics found its was riddled with bodges. When I realised that after I had signed for the purchase it had been stamped with "sold for spares and repairs" before he folded it up and stuffed it in with the manual.

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"Pat"
5 out of 5 stars See
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Resolving issues

Excellent service Robin was really gentleman did everything that I asked him to do

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"Insignia Buyer"
5 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

No problems, very good dealership. I am happy with my car and it was a good, fair price. I would recommend.

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Dealership Information

Guests Cars And Commercials Ltd is an Independent dealership that is based in Rugby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.5 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
0
Poor
3
Terrible
9

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Contact Information

Address

Guests Cars And Commercials Ltd
London Road
Stretton On Dunsmore
Rugby
Warwickshire
CV23 9HX

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Dealership Statistics

36%
Would recommend this dealer to family and friends
36%
Thought the dealer was knowledgeable and helpful
36%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Guests Cars And Commercials Ltd

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