I bought a car a week ago, I was concerned about the tread on the rear tyres that looked low. The salesman said he would measure them and told me that they were 4.5mm. When I collected the car I asked to see the MOT but wasnt sown it. I later found it on the internet and it had advisories about the rear tyres. The salesman was having none of it so I booked it into Audi Main dealer where I live. The tyres were 3mm, the report also identified that the brakes were at 70% worn and the discs had lipping. Both othe the tyre issues and the brakes should have been identified on the PDI nad replaced. I have had no joy with Audi Guilford and have had to raise the matter with Lookers. I now wait for someone to get back to me so that I can arragnge them taking the car back for a refund under my Consumer rights. My advice to anyone buying, dont trust the salesman, ask to see the PDI, Ask to see the MOT and take someone who knows about cars with you when you go to view it.
Martin William Jones in response to Don't trust what you are told
This issue was resolved by the dealership satisfactory but I cannot remove the review.
I looked at an Audi Q3 with this dealer and was asked to put down a deposit of £250 whilst I thought about it overnight. I decided against the car the next day and advised the dealer by email. I’m still awaiting the return of my deposit 6 weeks later despite 5 phone calls back and forth.
Reviewer has confirmed their email address
Excellent 5* service, counsel and assistance by Ellis C at Lookers Audi Guildford in selecting Q5 and part exchanging our old Q7, pre and post purchase. Much appreciated. Thank you.
Reviewer has confirmed their email address
Deals in: Cars
Manufacturers: Audi
Franchise Dealership
Guildford Audi
Guildford Audi 14-16 Moorfield Rd
Guildford
Guildford
Surrey
GU1 1RU
01483 547790
https://www.lookers.co.uk/audi/contact-us/guildford-audi
Mon | 09:00-18:00 |
Tue | 09:00-18:00 |
Wed | 09:00-18:00 |
Thu | 09:00-18:00 |
Fri | 09:00-18:00 |
Sat | 09:00-17:00 |
Sun | 10:00-16:00 |
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