National Delivery Available
View today's best leasing deals, delivered directly to your door!
Sell Your Car Today, Let Us Give You The Best Price.
Highly competitive quotes on Paint Protection Film for your car
Car Dealer Reviews is an
official partner of Auto Trader
In 2019 engine on Jaguar XKR OV10XWR replaced under jaguar Extended Warranty. Engine lasted 32 months and 17,000 miles when it was destroyed. Why. Inchcape Guildford (IG) neglected to install protective buckets on t=wo high pressure fuel pumps. Result stem on pump snapped through displacement and flooded engine with petrol and resultant loss of compression. This lead to denial by IG, refusal to inspect engine despite 11 years as a loyal customer and documented service records. Final offer from IG was £2.0K for two pumps and pump carrier against engine cost of £35.0K . Three engineers and expert witness had confirmed that engine needed replacement but IG and Inchcape UK decided to believe their engineer- surprise ! Indicative of change in service culture since moving to new location which has lost the culture previously enjoyed when Jaguar was serviced at H A Fox where service receptionist and service manager were very experienced on Jaguar product. Jaguar has been relegated to minority as new facility dominated by Range Rovers and pricing also reflects this. Receptionists very pleasant but lack in depth knowledge of products. Disgraceful behaviour to loyal customer.
Reviewer has confirmed their email address
The welcome was excellent, with the loan car clean and immediately available. the service carried out was reasonably priced (considering its a premium brand) and my car was ready on time, washed and vacuumed. Vito and Mark were great, looked after me well. I can't complain about anything.
Reviewer has confirmed their email address
Dealt with this company on a behalf of one of their customers. What a bunch of rude, up their own a** staff members that work here. If your looking for aftersales service, this is not the place to use!!!
Reviewer has confirmed their email address
Got a brand new Jaguar XF on a lease through my small business, paid for it in full for a 3 year term, only actually had the car a few months as went in and out of garage 15 times! Couldn’t fix the dangerous steering fault. Terrible customer service, poor car quality, and they trespassed on my property in the middle of the night to remove a courtesy car (containing all my newborn baby’s items) without any advance warning. They never returned my baby's items. DO NOT TRUST THESE PEOPLE.
Reviewer has confirmed their email address
My Jaguar F Pace engine suddenly seized up for no apparent reason, after only 2 years. Car was transported back to Inchcape Jaguar Guildford. Eventually the engine was replaced under warranty. But since then it has been an absolute nightmare. The car has been back to them on average every 3-4 weeks during a 5 month period, totalling at least 6 times. Most often it has been on a breakdown truck! So many problems and faults. The last one being the most life threatening, when the car broke down in the outside lane of the M25. This happened when I had only driven the car less than 70 miles, after Inchcape had allegedly replaced the starter motor. The amount of time I have spent at the Inchcape Jaguar repair centre in Guildford is incredible. I no longer trust them to repair the car, and I no longer trust being able to drive the car without it breaking down. In some 50 years of driving I have never been in so many breakdown trucks, or spent so much time at a service centre. Something is seriously wrong with this dealer’s ability to repair the car.
Reviewer has confirmed their email address
It all started with Inchcape Jaguar in Guildford giving me the wrong address in fact they are based in some back water the other side of Guildford, not in the town centre. I was quoted £650 for a basic oil change [ £99 at Halfords] Phone calls do not get returned Staff are so under pressure they take ages No courtesy cars...…... No idea what the standard of work is like but if its as bad as the front desk... Worst example of a service I've encountered.
Extortionate price for having any work done. I asked Guilford Jaguar to remove a coin from the centre console that apparently required 30 minutes labour -£140. Squeaking window £350. Investigation of water in the boot when in fact it had just been open whilst raining £350. Suffice to say that the car will never be going back there.
Inchcape Jaguar Guildford is an Franchise dealership that is based in Guildford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Inchcape Jaguar Guildford
1 Ladymead
Guildford
Surrey
GU1 1DT
01483 565207
https://www.inchcape.co.uk/dealerships/jaguar/guildford/
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Inchcape Jaguar Guildford, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
