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Drove an hour with two children to be completely ignored by staff at Guy Salmon Land Rover in Statford On Avon. Shocking service! We stood by the model we were interested in (2018 RR) for about 20 mins and with three members of staff in work and with no other costumers on site, we were still ignored. Purchasing a car is a big investment, especially one with a list price of around 100k. It was disappointing that we received no offer of help or a drink or a “Sorry we are too busy to see you, can we make you an appointment to return another day?” When we looked back at reception it became clear why the staff were not that interested in helping us as they were looking at clothes on the internet! I think that says it all. We promptly left and from my experience I would suggest other customers take their money to a dealership that wants the business. Extremely poor show.
My experience on buying my new car and p/ex my former one was the most stress free from any dealership I have dealt with. Never dealt with this dealership before but from the first phone call I was made to feel my business was important to them. I dealt with Andy, Peter and finally Chris and they were all extremely polite helpful and friendly. Nothing seemed to be too much trouble for them and they made the journey enjoyable. I would have no hesitation on buying from them again. The flowers and bubbly were a lovely touch and very much appreciated. Thank you all at Guy Salmon Stratford On Avon. Mary P.
Visited sales department at this Guy Salmon dealership in Stratford wishing to get figures for my husband who wished to trade his freelander for a new discovery sport. As he is very busy working I volunteer to get some figures for him to save him time Was served by a gentleman who was totally not interested took some details and said he would email me which he didn't. Was happy to spend 40 k and was looking for some decent customer service. Got the opinion that I was not worth his time not sure if because I was a woman or just not spending enough. Disgusting customer service and I would certainly never recommend anyone visiting this sales office.
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Deals in: Cars
Manufacturers: Land Rover
Guy Salmon Land Rover Stratford On Avon
Stratford Upon Avon
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