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5 reviews from our car dealer reviews community
Leave a review for Capels Van Centre
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5 reviews from our car dealer reviews community

Leave a review for Capels Van Centre
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"Shocking customer service, avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking customer service from Capels Van Centre. I travelled an hour and a half to view a car on Friday to which I had agreed via email I would visit on said day. We then arrived and found that the car was out being loaned to some guy as his van was being taken in for an MOT... at this point I was gutted and a little bit annoyed, but I said ok I can't wait round until 4pm, this was at 12ish with two kids- we didn't know the area- I said if you can put an MOT on it I will be back when it's ready - the sales patter was strong ... It didn't need to be because I was ready to buy it! I'd checked the car's MOT history- I was ready to buy it after viewing it, I wasn't given the option to put a deposit down- the sales person took my name and number and told me he would ring as soon as the car has been for it's MOT... Low and behold I was waiting for a call, so today I rang before travelling the hour and a half - lucky I did because if we had and found out the car had gone I would not have been impressed at all. On the phone, the sales person tried to blame me! For not calling to check and for not asking to put a deposit down! How am I meant to know that was an option if it's not given to me?! Absolutely abysmal. The one thing I am apologetic for is getting upset and yes shamefully I swore...but it’s so frustrating when on the phone when the sales person was trying to justify and over talk me, attempting to blame me and justify their reasoning, I get it, they have to sell their stock... My argument is, I was promised a call to let me know when the car was ready! I didn't even get a courtesy call to say the car had been sold!

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"Brill exsperions"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a van and had them to convert it to a campervan they have gone out of their way to make everything possible to be write very good aftersale nothing to much trouble for them Gerry has looked after us superbly so has Dave and Siemon I would recommend to all my friends what a good professional team they have at Capels Vans it's been a pleaser to go back and see them even the secatry comes down to make you tea or coffee Cheers lads keep up the good job that you do all the best for the featur 👍👍my email address is terrygeorge851@hotmail.com

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"Very good dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from here back in June. It was clean and in really good condition and up to now I have had no major issues with it. it was great value for money and the dealers have been really helpful and friendly. I would recommend this dealership to anyone.

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"Gary Pitt"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was my first purchase at this dealer and I must say as soon as I spoke to the salesman (Gerry) I felt at ease and was happy with the overhaul purchase. I own a small business and will look forward to my next dealing with Gerry. Thank you

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"Sion"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The guy who went through everything for me was really good and helpful. After the sale went through i noticed the spare tyre was missing so called them up to let them know and he actually bought this down to my house for me. What a lovely gesture, i certainly wasnt expecting that

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Dealership Information

HC Capel is a family run used car and van dealership situated in Blackwood, Gwent. They have been established since 1945 and sell a wide variety of different makes and models on site. They also provide van accessories, extendeded warranties and finance for your purchase where required. 

Deals in: Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews4.1 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Capels Van Centre
Fair View Garage Pengam Road
Blackwood
Gwent
NP12 3QX

Get in touch

01443 831209
http://www.hccapel.co.uk

Opening times

Sorry, we don't have opening times for this dealership

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Dealership Statistics

80%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Capels Van Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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