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Absolutely shocking customer service from Capels Van Centre. I travelled an hour and a half to view a car on Friday to which I had agreed via email I would visit on said day. We then arrived and found that the car was out being loaned to some guy as his van was being taken in for an MOT... at this point I was gutted and a little bit annoyed, but I said ok I can't wait round until 4pm, this was at 12ish with two kids- we didn't know the area- I said if you can put an MOT on it I will be back when it's ready - the sales patter was strong ... It didn't need to be because I was ready to buy it! I'd checked the car's MOT history- I was ready to buy it after viewing it, I wasn't given the option to put a deposit down- the sales person took my name and number and told me he would ring as soon as the car has been for it's MOT... Low and behold I was waiting for a call, so today I rang before travelling the hour and a half - lucky I did because if we had and found out the car had gone I would not have been impressed at all. On the phone, the sales person tried to blame me! For not calling to check and for not asking to put a deposit down! How am I meant to know that was an option if it's not given to me?! Absolutely abysmal. The one thing I am apologetic for is getting upset and yes shamefully I swore...but it’s so frustrating when on the phone when the sales person was trying to justify and over talk me, attempting to blame me and justify their reasoning, I get it, they have to sell their stock... My argument is, I was promised a call to let me know when the car was ready! I didn't even get a courtesy call to say the car had been sold!
I bought a van and had them to convert it to a campervan they have gone out of their way to make everything possible to be write very good aftersale nothing to much trouble for them Gerry has looked after us superbly so has Dave and Siemon I would recommend to all my friends what a good professional team they have at Capels Vans it's been a pleaser to go back and see them even the secatry comes down to make you tea or coffee Cheers lads keep up the good job that you do all the best for the featur 👍👍my email address is email@example.com
I purchased a car from here back in June. It was clean and in really good condition and up to now I have had no major issues with it. it was great value for money and the dealers have been really helpful and friendly. I would recommend this dealership to anyone.
Was my first purchase at this dealer and I must say as soon as I spoke to the salesman (Gerry) I felt at ease and was happy with the overhaul purchase. I own a small business and will look forward to my next dealing with Gerry. Thank you
The guy who went through everything for me was really good and helpful. After the sale went through i noticed the spare tyre was missing so called them up to let them know and he actually bought this down to my house for me. What a lovely gesture, i certainly wasnt expecting that
HC Capel is a family run used car and van dealership situated in Blackwood, Gwent. They have been established since 1945 and sell a wide variety of different makes and models on site. They also provide van accessories, extendeded warranties and finance for your purchase where required.
Deals in: Vans
Manufacturers: Sells a variety of makes and models
Capels Van Centre
Fair View Garage Pengam Road
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