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TERRIBLE MANAGEMENT! Today I purchased a 5 series from Halliwell Jones BMW Warrington. Initially I was impressed with Halliwell Jones primarily down to the sales person, David who was a consummate professional throughout. However the deal was agreed a few weeks back and upon exchange the Manager of the sales team instructed David to change that deal. Much to my annoyance they demanded a further £500 as my trade in was due a service, which they new about as this was explained to them when the initial deal was done. What I found most disappointing was that the Sales Manager refused to come out of his office to explain his position, instead a charade of backwards and forwards messages that was obvious the sales person wasn’t comfortable with doing. Having a fair amount of leadership experience myself I find this dispacble. If you want to change the terms of an agreed deal, come and deliver that news yourself, don’t hide in your ivory tower, not only does that make the customer feel unimportant it also de motivates your staff. If I was a director at Halliwell Jones I would seriously consider this guys position as his serious lack of customer service and professionalism has only achieved that my car will not be going back there, not for a service and not to be changed again, a shame as the rest of the experience was pleasent. I would recommend trying other BMW dealers in the region before going here!
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After much research we found what seemed to be the right car in a nearly new BMW X3 with just 1600 miles on the clock for £34,900. We drove to Warrington (half an hour) and spotted the car in the car park. It looked nice. After a short wait we met Chris, the salesman, who was very nice and unassuming. He showed us the X3 and went to value our 3 Series as a trade in, bearing in mind we were cash buyers. He offered us a fair price (according to What Car valuations) and we agreed to buy the car with the minimum of haggling. Put a £500 deposit down on the condition of a test drive on Monday morning (it was Saturday today and the car was blocked in by several other vehicles). Drove back home (Saturday morning had been and gone by now) and went to a village fete. Mid afternoon I got a call from Chris to say that the car had in fact already been sold the day before in Wales but 'the system had not been updated'. He would be refunding our £500. After mulling this over for a couple of hours I became a bit suspicious. In this day and age I find it hard to accept that a network system can't be updated over 18 hours after an event has occurred. I can only conclude that someone else has offered them more than us for the car, and we have been 'gazumped'. I didn't think this happened in the motor trade, but maybe it does. All I can say is that if you want to buy a car from Halliwell Jones Warrington, go with cash in your pockets and drive it away before they sell it to someone else! Needless to say I won't bother them again with my custom. The two stars are for Chris, who was polite, and the coffee, which was very good.
I booked my Mini Cooper S coupe for an oil service and also requested that they fit 2 bulbs at the rear [fog and reversing] and the windscreen jets were down on power. The service booked everything down prior to me taking the car in. On the day I was informed that they had no bulbs for the car and I would need to go back the next day....they must think nobody goes to work!! However, they then informed me that the pump was down on power and needed replacing....oh I never guessed that. I informed them to change it...oh we cant do it now as we don't have 1...it will have to come back in. Very disappointed as I informed them prior to taking it in. The icing on the cake was a bill for £260 for an oil change, pollen filter change and to look at yhe pump. They then quoted me an additional £110 to take it back for a new pump. I informed them of my complaint but it didn't matter. I have since changed the pump myself with the help of YouTube for £30. I will never go there again.
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Halliwell Jones Warrington BMW
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