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I booked my Mini Cooper S coupe for an oil service and also requested that they fit 2 bulbs at the rear [fog and reversing] and the windscreen jets were down on power. The service booked everything down prior to me taking the car in. On the day I was informed that they had no bulbs for the car and I would need to go back the next day....they must think nobody goes to work!! However, they then informed me that the pump was down on power and needed replacing....oh I never guessed that. I informed them to change it...oh we cant do it now as we don't have 1...it will have to come back in. Very disappointed as I informed them prior to taking it in. The icing on the cake was a bill for £260 for an oil change, pollen filter change and to look at yhe pump. They then quoted me an additional £110 to take it back for a new pump. I informed them of my complaint but it didn't matter. I have since changed the pump myself with the help of YouTube for £30. I will never go there again.
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Halliwell Jones Warrington BMW
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