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After much research we found what seemed to be the right car in a nearly new BMW X3 with just 1600 miles on the clock for £34,900. We drove to Warrington (half an hour) and spotted the car in the car park. It looked nice. After a short wait we met Chris, the salesman, who was very nice and unassuming. He showed us the X3 and went to value our 3 Series as a trade in, bearing in mind we were cash buyers. He offered us a fair price (according to What Car valuations) and we agreed to buy the car with the minimum of haggling. Put a £500 deposit down on the condition of a test drive on Monday morning (it was Saturday today and the car was blocked in by several other vehicles). Drove back home (Saturday morning had been and gone by now) and went to a village fete. Mid afternoon I got a call from Chris to say that the car had in fact already been sold the day before in Wales but 'the system had not been updated'. He would be refunding our £500. After mulling this over for a couple of hours I became a bit suspicious. In this day and age I find it hard to accept that a network system can't be updated over 18 hours after an event has occurred. I can only conclude that someone else has offered them more than us for the car, and we have been 'gazumped'. I didn't think this happened in the motor trade, but maybe it does. All I can say is that if you want to buy a car from Halliwell Jones Warrington, go with cash in your pockets and drive it away before they sell it to someone else! Needless to say I won't bother them again with my custom. The two stars are for Chris, who was polite, and the coffee, which was very good.
I booked my Mini Cooper S coupe for an oil service and also requested that they fit 2 bulbs at the rear [fog and reversing] and the windscreen jets were down on power. The service booked everything down prior to me taking the car in. On the day I was informed that they had no bulbs for the car and I would need to go back the next day....they must think nobody goes to work!! However, they then informed me that the pump was down on power and needed replacing....oh I never guessed that. I informed them to change it...oh we cant do it now as we don't have 1...it will have to come back in. Very disappointed as I informed them prior to taking it in. The icing on the cake was a bill for £260 for an oil change, pollen filter change and to look at yhe pump. They then quoted me an additional £110 to take it back for a new pump. I informed them of my complaint but it didn't matter. I have since changed the pump myself with the help of YouTube for £30. I will never go there again.
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Halliwell Jones Warrington BMW
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