Matt from Hallmark Car Sales Ltd in response to First Class Customer Service

Thanks again for your much appreciated and valued repeat business and kind comments Kind regards Matt

Matt Hall from Hallmark Car Sales Ltd in response to Honest and Trustworthy

Thank you so much for that review and for your business. It was a pleasure to deal with you Regards Matt

Matthew hall from Hallmark Car Sales Ltd in response to A bit disappointed

I am really truly sorry you are disappointed with us for not agreeing to pay your mecanic so you could have him inspect your car that we knew was ok. I have put a lot of time and effort into trying to reassure you the car is fine despite your several concerns over the last few weeks which your mecanic today has clarified were ALL unfounded. The facts are that the car did not leave us with any fault and I spoke with your mecanic today and he assured me there was nothing wrong with the car, it just had a squeaky fan belt and just as i had told you on several occasions the car is fine. I have offered on more than one occassion when you called with concerns offer to inspect the car with you for your peace of mind but you didnt want to bring the car back to us. You have rung a few times with various complaints and initially said that there was an issue with dash lights that you then realised was just the sun shining on the dash and was not a fault at all. You then later said the car was over reving which was actually just the choke on from cold as it should be. You then said the timing chain was rattling and once you took it to your local mecanic he assured you as had we that there was no problem with the car just a squeaky fan belt, which I rightly said wd40 would probably cure. The mecanic you chose to go to obviously and rightly charged you for the time he spent inspecting the car that turned out NOT to have any of the issues you thought it had. You also had him replace the squeeky fan belt which hadnt failed or broken . I have politely and patiently answered all your texts and calls and reassured you the car has no major faults as you were worried and now 2 different mecanics have inspected the car and both agree it is ok. If the car HAD had a fault we would have covered it under the warranty as we discussed and your mecanic has agreed he will do any repair work necessary if the car Does develop any major issues. I am really dissapointed to have received a 2 star review when ive done nothing but try to reassure you of what has now been confirmed by your mecanic. We sent the car out with a new mot with no advisories and a service and re cleaned the car that you commented was stunning! As I have said I am sorry you are dissapointed but glad that your own mecanic has now confirmed everything I told you a d the car is fine. I hope your daughter continues to enjoy the car as you told me how much she's loving it Kind regards Matt

Hayley Masters in response to A bit disappointed

Hi Matt, Thank for the reply..interesting to note after reviewing all your negative reviews that at no point have you ever acknowledged that actually at some point the points raised were validated...on the balance of probability this seems to be highly irregular as at some point a customers complaint will be valid, yet in Hallmark’s case this never seems to be the case and as such the odds relating to this would say that this is somewhat out of kilter.?. I have your own video where the fan belt noise is clearly audible and will share this..to say there was no problem yet advise spraying with WD40 which (incidentally is a cowboy fix for a squealing fan belt) seems a contradiction in terms? You have spent more time replying to an issue we had and adding additional items the trying to sort the problem.....again this speaks volumes.... My daughter raised several concerns all,of which in her opinion were genuine, to which you responded..all of which have no relevance to our feedback left regarding the fan belt.... You went to great lengths to sling mud and try and detract from the feedback we left relating to the fan belt and only the fan belt..your response turned to petulance and detraction. Fact....your own video of the car raised concerns around the squeaking sound from the fan belt....let me be clear that was your video..not ours....two days later this was questioned...your reply..spray WD40 on it..it’s fine...fact! No surprises..just genuine customer concerns...Yes we had other concerns which you cleared up for us.....if as you say there was no problem with the car, why have I just had to replace the fan belt? You spoke to the garage who did it..yet you have the audacity to say there was nothing wrong with the car?......why should we have to claim on a warranty for a pre existing condition?....we have paid the sad thing is at no point during reviews of any customer complaints have you admitted that maybe the complaint was valid......like I say the odds of this are minimal to zero to say the least. We left a review around the fan belt......yet you chose to throw everything bar the kitchen sink back as a reply......this speaks volumes....Please don’t try and come across as a courteous dealer..then respond like this ...genuine complaint, non spurious review based upon genuine customer experience resulting in a petulant mud slinging reply as can be seen with other complaints......bit of a pattern here......and everyone can’t be wrong........to the point you end up putting yourself into the “2nd hand car dealer stereotype”....your doing...not ours..........Hallmark cars...where complaints are not accepted.....it’s as simple as that...demonstrated by your overly defensive response.....well done.....

Matthew hall from Hallmark Car Sales Ltd in response to Highly recommend!

Thank you for your much valued custom and kind comments and I hope you enjoy your new car Regards Matt