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32 reviews from our car dealer reviews community
Leave a review for Hanar Cars
Leave a review

32 reviews from our car dealer reviews community

Leave a review for Hanar Cars
Leave a review
"3 Months later"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So after 3 months have past my GLE Mercedes shows a Amber warning light with a car with an arrow pointing up. As I have a warranty I called them only to find out it’s not covered and was told by my usual garage the fix would be nearly £900. I then decided to call the dealership Hanar cars and spoke to the owners wife who was very helpful in calling her husband, he asked what the problem was and immediately said bring the car to me and I will deal with the problem. Following morning I arrived as arranged and was met by one of the employees who was also very pleasant & friendly who ask me to wait in the office while he took the car in the workshop area and proceeded to investigate the problem which was found to be the air matic suspension air compressor. I was asked if I could leave the car there for overnight as the part had to be delivered the next morning, I agreed and the following day at 12.30 received a phone to say it was all fixed and I could collect my car. Great after sales and they even valeted the vehicle inside and out. Please give them a try. Highly recommended.

"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to buy a car there. The engine light was on. And very bad comunication. I left straight away

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"So easy to deal with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If my partner is happy I’m happy. In the garage trade my self i always approach car dealers with trepidation but these guys were so easy to deal with. Just handed me the keys and left me to do all the checks I wanted and only approached us when called upon. Great deal on a very low mileage Audi TT that my partner is over the moon with.. wouldn’t hesitate to use again. Even sorted out the tax on site before we left

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"I recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my last 2 cars from Hanar cars. Amazing guys who do their job with desire and quality, giving a guarantee for 6 months. 1 month ago I bought a Mercedes S-class and after 1 week i saw that the front brake pads had to be replaced. I called Zirwan, he ordered from Mercedes and replaced everything, front and back brake pads with discs as well. A lot of my friends also buy cars from him and no one has had any problems. The woman in the office is also very kind and always will help you with everything. Many thanks to them, I am definitely recommend and I am sure will bye my next car from Hanar cars again.

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"the best the most professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wrote a message earlier I didn't understand I was wrong they repaired the car in very good condition they even promised me that if I still have problems coming back I thank them and I withdraw my words they are right people thank you

"Rude woman"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a phone call from a vehicle I was interested in. Lady over the phone was quite rude and acted in a manner which i had felt belittled. Would not recommend!!!

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"Sales aftercare"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Hanar 2 months ago (June 2020) and it is a very good car, nearly new, but I am not happy with the sales aftercare. The missing special locking wheel nut key for the car and the missing jack caused me a great deal of inconvenience when I had a puncture and I had to call out the AA. I expected this to be with the car when I bought it, so I didn't check. When I contacted Hanar about the missing locking wheel key nut key it was initially suggested by them that I should come to them to get the ‘problem sorted’. I refused to do so since it would have meant driving some distance on a spare tyre which it is not designed for that. Hanar offered instead to send someone round to me to ‘sort out the issue’. On pushing for an explanation on how the problem would be sorted it was suggested: • Knocking off the safety wheel nut altogether • Purchasing the wheel nut locking key from a local car accessory shop I was very concerned about this solution and contacted the local Toyota dealership myself for expert advice. Toyota told me that only they, the dealership, have the correct locking wheel nut key for this model, at a cost of £30.00. It cannot be purchased from anywhere else, since it is unique and it could take up to 5 weeks to get, because it comes from Germany. So we agreed, since the car was booked for its first service that week, Toyota dealership would change the tyre for a new one using their master key, without damaging the safety wheel nut. I also take exception to Hanars’ comment that “we are not the AA”, and that no apology was made for the inconvenience caused. Knocking off the security wheel nut would not have solved the problem, what I needed was the key itself and I had made that very clear right from the beginning. PS: Hanar have since reimbursed me for the cost of the locking wheel nut key and the jack.

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"M1 BMW 3.5 i in white"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to say how buying a car from these guys is a fantastic experience. They filmed the car online for me as we live in Devon. After purchase they delivered our car to our address with no fuss at all. The video they sent filmed all the bad points as well as the good. The staff were helpful from start to finish, nothing was too much trouble for them. You can buy with confidence from this dealership.

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"Great experience the whole was through"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

my girlfriend brought a car from hanar cars and throughout the whole time the transaction from viewing, buying and picking up the car was very comfortable and easy, i cant thank them enough especially issy thankyou for all your help, im sureill be back to buy myself a new car, would high recommend using HANAR CARS

"Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A bought a Volkswagen Golf from Hanar Cars in Feb 20 and within less than 2 weeks, the car was un-driveable as a local mechanic advised me it was unsafe to be on the roads. When I originally went to Hanar Cars, I had lots of questions about the vehicle and was repeatedly told that there was nothing to worry about because it was in excellent condition. They either lied or were ignorant regarding the state of the car, neither of which is a good enough excuse. The after sales experience was terrible and the whole experience has cost me hundreds of pounds. Avoid this dealer!

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Dealership Information

Hanar Cars is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews3.8 out of 5 stars — Rated Very Good
Excellent
21
Very Good
2
Average
0
Poor
4
Terrible
5

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  • Contact Information

    Address

    Hanar Cars
    13 Hickman Avenue
    London
    Greater London
    E4 9JG

    Get in touch

    020 8531 2700
    https://www.hanarcars.co.uk

    Opening times

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hanar Cars

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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