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I bought my first car as an adult from Harlequin, a gorgeous second hand Mercedes C class for an absolute steal. I was determined to get the car deal of my dreams but the one thing I couldn't calculate with data beforehand were the people at Harlequin. My situation was not straightforward but, thank God, I met Grant Bennet and his guys at Harlequin. They helped me navigate all the littles issues and all the complexity and all the time I honestly felt they really did have my best interests at heart and were willing to accommodate me. I don't leave reviews lightly. This was very pleasant experience.
Had to complain regarding Volvo PX15 LDZ. Has serious mechanical faults which I am suspicious as to whether they have been put right given the speed at which it was put back on the forecourt.
I discovered this company via the Internet and very sceptical about buying a car this way , I need not to have been . I could not have received a better and more experience service had I have been in Monte Carlo and purchasing a fleet of Ferrari . From start to finish I received help , advice and support and achieved a deal I was extremely happy with whilst trading in my Mini Cooper . The car was delivered to me In Shropshire by Russ and a colleague and exceeded all my expectations and as I’m a techno phobe a Russ’s colleague even connected my mobile to the Bluetooth system and I now have not only a hands free phone but a fabulous car . Thank you so much to Grant, Russ and the whole team at Harlequinn Motor Co . An amazing service seldom found any where these days . A great experience all round. Alex Mear.
I have recently bought a Z4 from Grant and Russ and was blown away by their helpful service. I needed to source a car during lockdown as a surprise birthday present for my husbands 50th and Grant was amazing. He gave me all the information I needed to make a difficult decision at a distance, with the reassurance of their warranty. They even delivered the car, managing to keep my secret, making the surprise even better and thanks to them it was all seamless! Thank you guys, I really truly appreciated all your help and I have one happy hubby!
Bought my car there in 2011, still got it 140,000 miles later. They were so good I bought a car for my brother in law a car there this year, another great car
Avoid Harlequin Motor Company! Was sold a vehicle in August 'with warranty' but have had to spend £2k on it and all items conveniently are not covered by any warranty. Dealer confirmed the car has extensive service history anf was owned by a 'friend' but when I arrived they could not produce paperwork and had handwritten some history into the book - strange. They had their story in check and seemed to be a reputable dealer based on online reviews so I did not make a big issue of it. Oh how wrong i was. Vehicle has broken down a few times now including a fuel pump issue, snapped belt and also had the gearbox fail on the car completely. Dealer initially accepted my calls when I raised an issue but has since washed their hands with me. I have had to do the following: Tracking/wheel alignment, camber/toe alternator belt and tensioner 6xcoil pack and spark plugs rocker cover gasket sump gasket 2 x engine mounts gearbox bushes gearbox connector sleeve, sump, seals replacement after the gearbox completely failed to select any gears and had to be towed away. The issues with the vehiclr are still ongoing. I am now £2,000 down since I purchased the car 2/3months ago.
Was sold a car by Harlequin Motor Company that was dangerous with 2 very young children tires was 7 years old with wires hanging out off them and we're also mishaped noises coming from the clutch was ment to have free 3 months worth off AA cover but never got it spoke to them and they said to take it back so they can do the mot witch was promised brand new but they kept changing the date finally got there and was told the macanic had already been and gone!! Stay away from this place
Just whent back to harlaquin Motors had to call out AA rear brake binding on AA said I need new caliper £96.00 told salesman no problem phoned Kingswood autos ordered one straight away what more can I say good service
Bought a 4x4 from Harlequin luckily with 3 months warranty, after two weeks the engine started making an awful racket, took it to my local garage who said to take it back as it was something major. I had to have the vehicle recovered back to Harlequin at my own cost of £250 After phoning almost every day after two weeks they said it was fixed and because of the distance from me would meet me halfway to bring it back. Well needless to say they didn't make it as it broke down again with them on the way. I then told them I wanted a full refund which Grant had to ok with the boss who conveniently was out of the office. Eventually after numerous phone calls got them to agree full refund. When the cheque arrived after another week of calling them it was for £200 less than the agreed amount. More phone calls and the boss said his salesman had agreed that amount with me because they had to do a few things to the vehicle which I part exed. As the part ex price was hardly good in the first place I definitely did not agree to take less. After threatening trading standards and bad reviews they eventually refunded the other £200. All in all I was well out of pocket and have been without a vehicle for two months. Very poor service!!!
Having just (within the last few weeks) picked a car up from Harlequin Motor Company. I have found that there are issues with it. The engine simply cuts out whilst I'm driving it. No warning. The engine just stops working. I have called them today to discuss this and was told that because of the price of the car there is no warranty. Even though it's shown on their website. I was offered the chance to take the car back to them to be looked at but since I am in Hereford and they are in Bristol and the car cannot be driven it's not really an option! The person I spoke to simply said " well it can't be too serious the previous owners had no problems " - not really a great response or particularly helpful. I don't really care what the previous owners thought of the vehicle- I am a single mum with a 4 year old. When this happened yesterday we were out on a busy road and very frightened. I cannot use the vehicle. However much I paid for the car is irrelevant. The fact is it's been sold to me under the proviso it's in working order and clearly it isn't. Edited. I have a mechanic looking at it as we speak and it's looking like the head gasket.
Established in 1995; Harlequin Motor Company have grown and expanded to become a used car dealership that now with around 120 cars at any one time. Some of the cars that they stock at their Bristol based showroom include Citroen C3, Renault Clio, Vauxhall Corsa and Honda CR-V. They do also have plenty of other names to choose from whilst offering warranties, finance and part exchange too.
Manufacturers: Sells a variety of makes and models
Harlequin Motor Company
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