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This particular dealership is Abysmal with aftercare Customer Services , Salesmanship and management. BUYERS BEWARE.
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What an amazing service I’ve had. I signed up to Audi Harold Wood servicing/warranty in October. Cars had a service, and another visit to fix my MMI Unit, both times have been so smooth. Today, I was greeted at drop off, car taken from me to park up. Booked in quickly, and kept updated throughout. The staff are amazing and friendly, especially Davina, who informed me when my next MOT is and how to look after my Audi A1. Mike the mechanic was so professional as he came to explain all he had done on the car. I love my little Audi and the service I get with it. The service/warranty pack is well worth getting too. I won’t go anywhere else now. Thanks again.
When they decide to answer the phone customer service is terrible, after two visits my car is still not fixed! you would think as its still under warranty it would be easy to sort out... oh how wrong was i... will never buy an Audi again just through my awful experience at Harold Wood Service Dept.
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Came here couple weeks ago, people being unprofessional in the background while I'm talking to the sales guy, the sales guy gets offended when i ask if a mechanic I know and trust could look at the car (what are they hiding?).
Finally got my service after 3 months of trying to book in, I would turn up with my baby and they either didn’t have my courtesy car or didn’t have me booked in which happened 3 times. I’ve spoke to every single department over and over again & they still couldn’t give me a answer. It’s been a constant headache! Took my car finally yesterday & didn’t even clean it like they promised, said it would be back at 1.30 and didn’t turn up till 4.30.
AVOID AT ALL COSTS. The service department at this dealership has made our first experience with an Audi car a complete and utter nightmare. My husbands car was recovered for repairs and taken in by this shoddy dealership. He was told to expect the repair to take a week and when he called after a week to find out if it was ready, they hadn’t even started. They didn’t even bother to tell him so if he hadn’t called, who knows how long they would’ve left the repair for. More importantly, my husband had to pay for a seperate hire car while the repair took place. He followed the initial timeline given by the advisor, only to be told they needed another 5 days because the part had not even arrived. This meant my husband had to pay even more for another car whilst he waited. He reached out to Audi Head Office after having no indication of when the car was going to be ready and no offer of a courtesy/hire car. When the Head Office contacted the dealership, Harold Wood bare face lied and said that ‘he was offered a hire car option but he refused’. This is not the worst of it… After thinking the nightmare was over, my husband collected his car yesterday and upon returning, he realised that the tow hook had been left on the front of the vehicle and the tow hook cover is missing! Naturally he rang the dealership who told him the ‘AA took it so it’s not our problem’. You couldn’t make it up. Rest assured this will be our first and last time getting an Audi vehicle so save yourselves the trouble and go elsewhere.
Got a brand new car which was mis sold to me as I never got the car brochure. When j told the dealer this is not the correct specification , they did not want to hear it and don’t offer any help. Worst service ever. Won’t go back there anymore
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Found the problem which other dealers couldn’t
Bad customer service and no interest in me after I bought the car. The car had multiple small issues even if it is still under warranty. The person that sold it to me not even answered my calls afterwards nor called me back. They are just a SALES department so do not believe you matter. Sadly this is what happened to me. There would be other things to mention but I do not see the point in mentioning them. I do not want to harm anybody with the review but it is fair that people know about Audi Harold Wood and how their attitude changes after you have bought the car.
Reviewer has confirmed their email address
Went into Harold Wood Audi on 29th Jan to see what the 2018 Q5 were like as I was planning on selling my 2010 Q5 TDI. Ended putting a £1000 deposit on an Audi Q3 Black Edition and it was in Norwich branch. The salesman highlighted that Harold Wood was part of Group1 Audi and Norwich was part of that group, so they could bring the car down for me to see. Deposit was subject to viewing and driving. After I paid the deposit, they were keen to remind me that it costs money to bring the car down so I have to be serious about buying it (so me paying £1000 is not serious?!) The following day, I called them to check how long they can hold the car for and was told 3 days is the average. When I called the Norwich branch on the following Saturday, they said they had sold the Q3 days ago. No one from Harold Wood Audi called me before they sold - as I had paid £1000 to secure the car, and no-one called me afterwards to let me know they had sold it and offer my refund. When I called Harold Wood Audi, they told me that because I asked how long can they hold it for, they considered that I was not serious, so sold it ! I asked for my refund and was told they would process it. I called again on 5th Feb and was told by James it was being processed. I went in 1 week later and was again informed by James it was in being processed. I wrote a review to see if that would anything - no response. Finally, the refund came through on 21 February and today I got a payment slip from Audi Harold Wood stating they only processed the refund on 21 Feb. So they lied to me for weeks and held onto my £1000 deposit for 3 weeks. Really bad service - all they seem to want to do is get those sales in. What is the point of a £1000 deposit to secure a car if the dealership can sell it without asking you to release it? Bunch of wide boys who rely on customers who really want to buy the Audi brand - they could not even tell me if the Q3 had a drive belt, chain, what bhp it had or what type of suspension was fitted as standard. I knew more than they did - could have just done all this at home. Very annoyed with their customer service and behaviour.
Reviewer has confirmed their email address
Harold Wood Audi is an Independent dealership that is based in Romford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Harold Wood Audi
A12 Colchester Road
Romford
Greater London
RM3 0YD
01708 914845
https://www.baronsgroup.co.uk/audi/locations/harold-wood-audi
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