The Most APPALLING Experience for buying a car - AVOID AT ALL COSTS My daughter purchased an Audi A1 from this dealership and to say the service is appalling is an understatement. I should have realised when they couldn't get their figures correct in the first place that they would be a disaster! The day we collected the car we arrived to find out that it was locked in their service centre and we had to wait for someone who was on holiday to turn up with the keys. The invoice they produced had the incorrect figures on and said not to worry we will send a new one in the post, we have never had it just pay us the amount you were expecting to pay. The car arrived and it had to be cleaned before we could leave. I drove the car out and a warning light appeared immediately for the pre sense, I drove it straight back and the manager Saad tried to tell me that it might be dirty and give it a couple of days and it could clear, I have had 4 Audi's and it has never happened before? The day after my daughter drove the car and the pre sense light kept coming on and as she went through some width restrictions the car just breaked automatically, the car should never have been released as it was clearly not prepared and ready to go. I complained to Reda(salesman) and Saad (manager) and they said they would book it into my local Audi centre, they confirmed the booking was for the Wednesday 1st but when I arrived I was told that it has not been booked in, there was confusion with the date as it said the 1st which this was the Thursday, but no booking was found for either day. They said they would try and sort it out but had to keep the car for 3 days because it kept failing a test and then they had to fit a new part. The technician asked me how long the warning light had been on so clearly it was a problem which explains why it was still in the service centre on arrival. I was disgusted with the experience that my daughter had suffered with her first major car purchase so I emailed both Saad and Reda and said that they should offer her compensation for all the problems. Neither of them bothered to get back to me so a week later I chased again and still no response so I called and asked for Saad the manager, they said he would call me back but I have never received a call which for a sales manager is absolutely appalling. On the day I collected the car I gave Reda details for my sons Audi A3 which is due for change shortly and he said he would get back to me with a price on a new one and a second hand one, I never heard back. They even had the cheek to say that I would get a survey from Audi and anything less than a 5 was not good, well I can assure them that a 1 would be pushing it and I will be complaining to Group 1. In the future I will stick to Stratstone Audi where I have never had any problems and where my son will now get his new car.

Purchased used Q5 from start of process to collection was 7 days . Dealt initially with Ram who was proactive and kept me informed at all times. On the day of collection in Romford Ram was unavailable so Saad picked up the baton to iron out a couple of minor issues to my complete satisfaction . Overall an excellent experience and would strongly recommend Harold Wood Audi , Romford .

1. they message twice asking for you to collect the car during office hours, as they are clearly busy after 5pm. 2. you do so, to assist them, and pay - only to then be told they have lost your keys ! 3. they are eventually found, and you go to your car - to find the promised valet hadn't been done either. 4. I received "sincere apologies" from a customer service manager who seemed to be chewing a wasp at the same time, and was probably less apologetic than Mike Tyson in his prime. 5. They very carefully obtained payment before advising the key was lost however. 6. So incompetent, but not stupid - a dangerous mix. Use anyone other than Harold Wood Audi !

This particular dealership is Abysmal with aftercare Customer Services , Salesmanship and management. BUYERS BEWARE.

What an amazing service I’ve had. I signed up to Audi Harold Wood servicing/warranty in October. Cars had a service, and another visit to fix my MMI Unit, both times have been so smooth. Today, I was greeted at drop off, car taken from me to park up. Booked in quickly, and kept updated throughout. The staff are amazing and friendly, especially Davina, who informed me when my next MOT is and how to look after my Audi A1. Mike the mechanic was so professional as he came to explain all he had done on the car. I love my little Audi and the service I get with it. The service/warranty pack is well worth getting too. I won’t go anywhere else now. Thanks again.

When they decide to answer the phone customer service is terrible, after two visits my car is still not fixed! you would think as its still under warranty it would be easy to sort out... oh how wrong was i... will never buy an Audi again just through my awful experience at Harold Wood Service Dept.

Came here couple weeks ago, people being unprofessional in the background while I'm talking to the sales guy, the sales guy gets offended when i ask if a mechanic I know and trust could look at the car (what are they hiding?).

Finally got my service after 3 months of trying to book in, I would turn up with my baby and they either didn’t have my courtesy car or didn’t have me booked in which happened 3 times. I’ve spoke to every single department over and over again & they still couldn’t give me a answer. It’s been a constant headache! Took my car finally yesterday & didn’t even clean it like they promised, said it would be back at 1.30 and didn’t turn up till 4.30.

AVOID AT ALL COSTS. The service department at this dealership has made our first experience with an Audi car a complete and utter nightmare. My husbands car was recovered for repairs and taken in by this shoddy dealership. He was told to expect the repair to take a week and when he called after a week to find out if it was ready, they hadn’t even started. They didn’t even bother to tell him so if he hadn’t called, who knows how long they would’ve left the repair for. More importantly, my husband had to pay for a seperate hire car while the repair took place. He followed the initial timeline given by the advisor, only to be told they needed another 5 days because the part had not even arrived. This meant my husband had to pay even more for another car whilst he waited. He reached out to Audi Head Office after having no indication of when the car was going to be ready and no offer of a courtesy/hire car. When the Head Office contacted the dealership, Harold Wood bare face lied and said that ‘he was offered a hire car option but he refused’. This is not the worst of it… After thinking the nightmare was over, my husband collected his car yesterday and upon returning, he realised that the tow hook had been left on the front of the vehicle and the tow hook cover is missing! Naturally he rang the dealership who told him the ‘AA took it so it’s not our problem’. You couldn’t make it up. Rest assured this will be our first and last time getting an Audi vehicle so save yourselves the trouble and go elsewhere.