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After travelling from the very top of Scotland we arrived to pick our van only to find when driving away the van was letting water in and down into the dash and the rear view mirror, the van clearly hadn't been checked properly, went back to the garage they then send us up the road saying they would send us the bits up by post. However this was not the correct bits and the van continued to let water in. The 2 back tyres were also illegal (harpenden sales team) said they were fine, it rained the whole way home nearly 700miles..They clearly had no thought for our safety.. An absolute shocking way to treat customers and they said that none of this was true when we called them to get the windscreen fixed properly after it was still letting water in..DISGUSTING Also why are you going under 2 business name..?? Something to hide
Will Hutchins from Harpenden Van Fleet Sales in response to Poor service
It’s interesting you conveniently leave out the dates and decide to publicly complain when we refused to pay for the windscreen repair you wanted doing (£114) 9 months later and 6 months out of warranty!! I would like to remind you of the diary of events : 1) You picked up the vehicle in May all the way from Northern Scotland presumably because you couldn’t find a better deal anywhere else. 2) The tyres were not illegal but we accepted they were low and instead of asking you to bring the van back (which is the law) we paid for new tyres to be fitted locally (Caithness Tyres) 3) After returning home a few days later you emailed us 20th May stating “The weather has been dry since I came home last week but I've come out of my house this morning to find the van soaked and materials ruined”, implying water was in the back and not the windscreen and definitely not leaking on the way home as you said ! You told us that some grommets were missing from a previous roof rack, we apologised for the oversight and sent new grommets to you rather than you return the vehicle for us to fix! 4) 9 Months later (3 months warranty) you discover the windscreen is letting in water through the seal and you expected us to pay for it and claimed it was related to the grommet issue which of course cannot be! 5) Fleet Sales is the company name and Harpenden Vans is a trading style as we have always been situated in Harpenden. Definitely nothing to hide!! The above clearly demonstrates we do care and when we do make mistakes we do our utmost not to inconvenience customers wherever they live. It also demonstrates our trust in customers is second to none but sadly we can’t please everyone all the time. It is very unusual for us to have bad reviews however when we do we can demonstrate that we are honest and straightforward that people have been dealing us for 26 years!
DO NOT USE Harpenden Vans or fleet sales. Complete nightmare. Sold my van in Part ex. They did not change the ownership or register it into the trade. This resulted in two speeding tickets. The second I cant get rid off and as I didn't confirm I sold the vehicle to DVLA I am responsible. They lied on the phone about what they used the van for. Hiring it out while in my ownership. They didn't even respond to a written complaint I emailed them 😡. Go direct to Bristol Street Motors and save all the hassle I have received.
Andy Kiff from Harpenden Van Fleet Sales in response to Do not use.
Below is the response I sent after receiving your complaint: "Matt, as explained if you send back the two speeding tickets along with a copy of your invoice to us the fines will be sent to us and there is no come back to you. We took your vehicle in part exchange and had paid for it so therefore we owned the vehicle. We do not hire our vehicles but loan them free of charge on occasion, when a customer is waiting for their new vehicle to arrive. We have been in business for over 23 years, providing a professional, customer focused service where we will go the extra mile to make a difference but also understand that sometimes we can't please everyone"
Left me hanging while a Renault Trafic van supposedly went to have warrantied work done. Then they kept promising to call but never did! Then after promising me first refusal they sold it within hours of promising to ...More
Reviewer has confirmed their email address
Basically I did have an issue with the van as it broken down and the guy at the dealership sorted this out for me. Although this wasnt ideal i took it to the garage near to me and the payment got sorted at no cost to myself. From a customer service perspective you really cant find any fault with them.
Reviewer has confirmed their email address
Based in Hertfordshire; Harpenden Van Fleet Sales are a commerical car and van dealer with over 20 years experience selling a variety of vehicles. On site their stock contains some of the most popular commercial vehicle brands including; Vauxhall, Ford and Citroen and they also have many other names to view on site.
Manufacturers: Sells a variety of makes and models
Harpenden Van Fleet Sales
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