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Paid over 32k online for an xc90 on March 8th. Dealt with sales executive Sally who told me the car had a full Volvo service history, it doesn’t. Had the car 2 days when the adblue warning light came on. This tells me that the 150 point check hasn’t been carried out. Contacted the dealership and was told the adblue wouldn’t be in the 150 point check, a quick google search tells me this is untrue it clearly states adblue to be checked and if low to be filled. After chasing Sally for a few days she agreed to pay me £150 goodwill gesture. After 5 days of ownership the headlamp system malfunction warning light came on, contacted Sally again who said she’d speak to her manager, I’m still waiting 8 days later for a response. I took the car to my local Volvo dealership in Chester at a days notice, they were brilliant and did a software update that fixed the problem, while there I had a call from Volvo Selekt in London who were very concerned that I had two warning lights come on within 5 days of receiving the car. After chasing Sally for the past few days for my £150 she told me 3 times yesterday that the money was paid into my account, you guessed it, it hasn’t. I sent proof of this, no response. My advice to anyone considering buying a car from Riverside is this. They will promise you the moon and stars to get your money, but once you hand over the money you’re on your own. If anything goes wrong with the car don’t expect them to do anything to help you. Buyer beware.
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Can’t fault the service and communication, the service team went above and beyond to undertake a repair in a timely manner. Georgina and Andrea are real stars and take a pride in their roles
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We've just purchased a car from Wakefield Volvo and dealt with Andrew Atkinson mostly. Can I just say how impressed we have been with the service from start to finish, which has been superb. Knowledgeable, professional, courteous, patient and backed up with a smile. Many thanks to the whole team and Andy in particular. Can not recommend enough.
Reviewer has confirmed their email address
A bit nervous of buying via the Internet for the first time but needn't have been. Andrew at Wakefield was so patient, helpful and made the whole transaction so easy. Sharon delivered on time as promised and guided us through the control panel - again very patiently as it all seemed quite daunting at first Both people had a lovely manner with a delightful sense of humour which set us at ease immediately. We had it out on its maiden voyage this morning and are very impressed. Thank you.
Reviewer has confirmed their email address
Great experience buying our car with assistance from salesman Craig. Modern cars are complicated electronic machines, but Craig was able to take us through the process in a clear and straightforward way.
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Don't bother and go elsewhere. Had a good experience purchasing a vehicle from here but don't expect any support afterwards. Had a couple of minor issues which have not been dealt with. Dealership appears to be understaffed, customer service is by far the worst of any car dealership I have dealt with, they simply do not get back in touch despite emailing direct to the head of business, Richard Westerman. Currently in the process of an official complaint via Volvo UK.
Reviewer has confirmed their email address
Purchased Brand new HRV advance all options 5 year warranty 5 year service and Honda finance. Did not complete the order no mats or boot liner as agreed, eventually after complaining mats only arrived. 6 months in the car started to non start ,no help from any main dealers, contacted Honda and dealer (recorded delivery). Numerous AA assist call outs, they were unaware of any issues, in fact on one occasion said they may not attend repeated failures. I find forum stating that there was a parasitic leek causing the battery to go flat(Honda confirmed they knew about this in October last,but no recall no anything return car to local main dealer for software update, the car died whilst there, repeated failures making car unusable, using loan vehicles, 5 failures in one week, they keep telling me the 12 volt is fine, but need to charge it for 24 hours to confirm condition(again), phone call battery is healthy, but two hours later the car has more failure lights than a Christmas tree, so battery is NOT fine, now have supposedly NEW battery and so far it starts. Overall customer experience is terrible, disgraceful, my current situation I have stated my rejection of the car,I am awaiting Honda finances response(they technically own the car) last step is to complain to Financial Ombudsman. I cannot recommend Riverside Wakefield, they have done nothing but dodge the issue,Buyer Beware.
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Upon arriving at the car dealership, I was greeted by a friendly sales advisor called Martin Watson. I was apprehensive as buying a car is a significant and daunting purchase. Martin did not sell to me as other dealers did, but he listened and offered great advice, trying to understand what I was looking for. I cannot recommend or speak highly enough about the personal service and professionalism that Marin and his colleagues showed on my visits to the dealership—a first-class experience.
SELEKT USED CAR (THATS A JOKE) NOT PREPPARED TO ANY STANDARD AESTHETICALLY OR MECHANICALLY. FCA RULES NOT ADHEARED TO. VERY POOR "PROFESSIONAL" REPAIR TO PAINT AND ALLOYS, LOOKED OK ON COLLECTION BUT WOW WHAT A MESS SOME WEEKS INTO OWNERSHIP. ACTUALLY ALMOST NON EXISTANT CUSTOMER CARE. RECOMMEND A FRIEND? NOT A CHANCE.
Reviewer has confirmed their email address
We recently collected our Volvo XC401 , we ordered this vehicle back in Aug 2021which due to all the delays due to parts etc took almost 8 months I would like to say a massive thank you to our sales rep who was very helpful and polite throughout, taking time out to contact us regularly to give us assurance that things are progressing. Craig Briggs who was friendly, helpful explained that everything to us. , We couldn't have asked for more, we are very happy with the service and the vehicle I will certainly recommend Riverside to my family and friends.
Reviewer has confirmed their email address
Riverside Volvo Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Riverside Volvo Wakefield
267 Barnsley Road
Wakefield
West Yorkshire
WF2 6AH
01924 925300
https://www.riversidemotors.co.uk/pages/volvo/wakefield-team
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