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I was mislead into a situation where I thought I was going to buy a car from this dealer. I was told that by paying 89£ I could get the car send up to me so I could test drive it before I maybe wanted to buy this car. I told about my situation, that was my very busy days, that included 7 days of work and my arrival to Scotland 9 month ago. So when I got a decline on the finance I talked to the manger that straight away told me that it had never been a option to get it up for a test drive unless I would buy it. So my result of being in contact with this dealer is that I didn’t got a car despite my good income, I got declined on finance which is on my name in the system now and that is after she even put in that I had lived in Scotland for 5 years instead of only 9 month. So absolutely no good service and no will to get to a good solution that could have been a benefit for both parts. I would never recommend this dealer to anyone. It is the most absurd experience I have ever had.
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Peter jones in response to Bad information and bad service
Hi I’m currently trying to buy a car through harry Fairbairn and am getting frustrated and disappointed by the service and am beginning to think I’m constantly being mislead. Not wanting you to out the salesman you dealt with but would you mind giving me their initials and what car was it you went for ?
Salesman at Harry Fairbairn BMW in Giffnock was not sure of the technical questions or willing to find out the answers. Less than impressed with the eye for detail of a 6 month old bmw that should be quality inspected, 2 scuffed alloys scratches on bumper and side skirt that have to be painted. Had the car a week and now it will be off the road to have these issues addressed. Organise Communicate and prepare. OCP! I will return with my review on the repairs and service.
I took my BMW to this garage, due to it leaking oil constantly. They kept us waiting around for 5 hours, charged me £100 for looking at it but couldn't find any leak apparently. I've recently taken the car to another garage, who told me it was 'the worst collection of oil leaks they'd ever dealt with! The car has been fixed now for only slightly more than Harry Fairbairn charged for messing about for 5 hours! Oh & the entire job took them one & a half hours.
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Harry Fairbairn Giffnock BMW
167 Fenwick Road
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