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2 reviews from our car dealer reviews community
Leave a review for Harwoods Ryde
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Harwoods Ryde
Leave a review
"Very unsatisfied"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These people are not interested unless you got a 3year old or newer car, unlike my 20 year old vehicle, which I needed a part for, it took him about a half hour to get it off the shelf, granted he was a friendly chap, but he wouldn't leave one of the mechanics fit it for me which would have been a two minute job,

"Profit before customer care"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My father purchased a 2016 second hand car from Harwoods Ryde. Sales team were very good, friendly and efficient. Unfortunately my father, who is 86 became ill on the weekend of collection. He took delivery of the car but was unable to drive and three weeks later was told by the hospital he will not be able to dive again and should surrender his license. I contacted Harwoods on his behalf and enquired about selling the car back to them. He paid £6400 for it - bearing in mind they would no longer have to underwrite their own 12 month warranty, complete a service, MOT or valet it and that it had covered an additional 8 miles - he was offered by the Managing Director - £4300. That is a loss of £2100 in three and half weeks and the car hasn’t moved. Whilst we realised that there would be a loss selling again so quickly such a significant loss indicates either the car purchase price was vastly inflated or as I suspect Harwoods intended to profit from the initial sale and again for the subsequent sale on the back of my fathers medical misfortune. I find this very disturbing and immoral from a main dealer. Interestingly when speaking to other main dealers on the island most expressed surprise and indicated their policy in such circumstances would be to buy the car back less an administrative charge of about £500 and then offer it for sale at the original price. It is clear, based on this example, that Harwoods are driven by profit at any cost and have no moral or social conscience in their trading practices, they have no interest in customer care. As a family we are very surprised that on a small Island a franchised main dealer can behave in this way with no regard to their reputation which is contrary to their advertising. I phoned and emailed the dealership and did not receive a response until they read a review I had posted. The manager was shouting and angry I had posted it but no resolution was offered.

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Dealership Information

Harwoods Ryde is an Franchise dealership that is based in Ryde. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews1.6 out of 5 stars — Rated Poor
Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
1

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  • Contact Information

    Address

    Harwoods Ryde
    High Street
    Ryde
    Isle of Wight
    PO33 4RD

    Get in touch

    http://www.harwoodsgroup.co.uk

    Opening times

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    Additional Information About Harwoods Ryde

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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