F-Pace went in for repairs after 2 months of ownership, suppose to take a couple of hours. 4 days later still nothing, no loan car and no resolution. 10 month old babies operation cancelled and 4 days pay lost.

We purchased a Landrover from here last year. There have been a number of issues with the car. The service and sales teams have been unhelpful and disingenuous. I don’t have any faith in this company, would not recommend and would not purchase from them in future.

Hi I purchased a demonstration Jaguar e pace in may 2021 after a couple of days I got a puncture and it was in the side wall so it required a new tyre so I booked it in at Jaguar and took it in at 9/30 ,anyway at 5 pm after I had waited all day no offer of a courtesy car ,and then informed they had replaced it with the wrong tyre and I would have to come back the following day each trip for me is 60 mile ;so back the next day and whilst I was back they would put my private plates on for me ,the plate wasn’t the correct width it’s the wider one on the e pace and it was out of level ,once again no courtesy car ,one of the features on the car is that if you place your foot under the rear of the car the boot would open ,a nice feature if your hands are full it worked very spasmodic more often not at all ,after 3 trips back to Jaguar another 180 miles ,still no joy ,and someone called Charlie told me that all manufacturers have the same problem ,so over the next couple of months I called in at bmw and Mercedes and tried the same feature ,opened first time ,over the years I have had three cars from Jaguar in Hull and it will be the last ,it’s noticeable how the customer service has declined ,ps I put my private plate on myself as I wanted it level ,

Our brand new Defender 110 (which we received in Dec 2020) kept stopping without warning leaving me dangerously exposed on the road. Upon the third time of this happening, the vehicle was returned to Hatfields for repair. They claimed to have replaced the fuel rail at that point, road tested the vehicle and declared it safe. Within 48 hrs of collecting the 'fixed' vehicle, the same problem recurred and I was involved in a serious near miss with a bus as a result. The vehicle was recovered and was repaired again. We have asked them repeatedly to provide proof that they carried out the first repair as they said they did. They cannot provide the proof and it seems likely that they never actually did the first repair. So they were happy to let me drive a car they knew to be dangerous having told me they had effected a repair which they refuse to confirm they actually carried out because the evidence points to the fact that they didn't. Rather than act with integrity and professionalism, they have apparently lied, treated me with contempt and knowingly placed me in harms way. Because I will not drop the matter, they have now told me that they will not communicate with me any more because the relationship has 'broken down'. How's that for customer service. Do not trust this dealership.

I purchased a Range Rover evoque in September from Hatfields Jaguar in Hull for over £27,000. It wasn't until I was checking through my documents a week later that I noticed it did not have a current mot. I contacted the garage to be told to sort it myself, I didn't even receive an apology, I still could be driving illegally without an mot. I contacted Land Rover head office and they investigated my claim, Land Rover hill would not offer an apology or anything else. I would not recommend this garage to my worst enemy, avoid with a plague. I will never buy another Range Rover again.