I would like to thank Hawkins motors PENRYN for the wonderful service they provide to a VALUED CUSTOMER. Fault need a new fuel tank as the anti-syphon catch broke. Needed to drive around until there was no fuel as they don’t have the facility to drain it. New tank order, vehicle dropped of expecting to collect it later that day, only to be told they hadn’t ordered all the parts! No courtesy car. Two day later fixed Fault, excessive wear on rear nearside tyre. Inspected by tyre specialist who produced a report saying that rear wheel not aligned. Hawkins wouldn’t accept report even thou they don’t have the facility to check it themselves. Said it was a result of going around roundabouts. (after sales manager) Sorry HAWKINS didn’t realise at the time of purchase that I was only supposed to drive in straight roads with the occasional bend and not around roundabouts. When challenged they said it was due to the tyre compound. Eventually agreed to replace tyres, but still haven’t checked the reason why. Fault, Keyless entry into boot. Dropped vehicle over, no courtesy car. Phoned a couple of days later, was basically told I was lying and that it was working. (after sales manager) Contacted Peugeot direct and they said that I should have been given a hire car, HAWKINS PENRYN kept that quiet. Popped across and made a video showing that it wasn’t working. Whilst waiting to speak with manager, vehicle taken to workshop and fixed, how spooky. Still ongoing fault with searing sensor, but because it doesn’t show on the ECU it doesn’t exist The only solution they want to offer, is to trade in my less than 2 year of Rifter for slightly over book price and buy a new vehicle from them. I can’t comment on the customer service provided from other HAWKINS dealerships, but my advice, avoid this one as once they’ve sold the vehicle their ‘VALUED CUSTOMER’ pretence goes out the window.

Brilliant from start to finish, the service couldn't be better. Tristan was so helpful when I first went down to the showroom. I wasn't really sure what car I wanted, He was very pleasant and went through the details of the cars I looked at. I pooped down again a couple of days later to see if they had any news cars in and Darren looked after me and I found just the car I wanted. I really didn't want to go anywhere else because they are local to me, and have a fantastic reputation. Very happy with my new purchase. Thank you so Much Team Penryn.

Absolutely Shocking Sales Manager to deal with. Attempted to purchase a car from Hawkins Penryn, couldn't leave a deposit, as deposits are non refundable, as its company policy. Wanted to leave a deposit subject to the car being as described on arrival, was told if I didn't buy it, deposit wasn't returned. I would need to make two trips to buy the car. I questioned why, as the car was advertised as "FULLY PREPARED". I was told despite this being advertised it wasn't the case and it needed an MOT and a service, they weren't prepared to do this unless they have received a deposit, as its company policy. When I questioned the Fact the car was advertised by them as "FULLY PREPARED" I got attitude from the Sales Manager. I promptly took my business elsewhere, if its this bad trying to buy a car, what must it be like after they have taken your Money...!!! Shocking experience, totally different at Dales in Cornwall, whom I recommend completely they cant do enough for you and clearly value all new business. Hawkings NEED to address there clearly faulty advertising and indeed there company policies, because of these things and there Sales Managers attitude they lost a sale.

Very impressed all round with Hawkins Penryn, couldn't fault service at all very honest very helpful.