0% Reviews
replied to
100% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


6 reviews from our car dealer reviews community
Leave a review for Hawthorns Cars Ltd

Click on the stars to start your review

6 reviews from our car dealer reviews community

Leave a review for Hawthorns Cars Ltd
Click on the stars to start your review
"Amazing service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a very positive experience with Hawthorn Cars during my car hunt. All the staff were friendly. I was offered tea and water when I first came. I had a full view of my car and was able to go for a test drive. I had noticed some marks on the car and the company kindly cleaned them up and placed a new grill on the car. I am very happy with this service. I love my car and the condition it was in when I brought it. On top of that I have 1year warranty on any electricical and mechanical faults l. 5 star service thanks to the whole team :)

Respond to this review

+0 Found this review helpful
"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been having my car looked after by Hawthorns Cars for 8 years, fantastic service, nothing is too much trouble and the car comes back clean and shiny, thoroughly recommend them.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Mercedes AMG"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mercedes AMG from Hawthorn Cars which was immaculate. Enjoyed the process from start to finish, would highly recommend and have done so already.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Amazing Cars and Great Service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called Hawthorn Car Sales around 6pm one Friday evening - as they were about to close - to ask about the car I was interested in and they were very helpful and not trying to get me off the phone so they could go home. I drove over there on Saturday morning arriving at 8. A gentleman gave me the keys and kindly offered me drink. After an unhurried look around the car another man came over giving me some history on the car as they had previously sold it 5 years before. We went out for a test drive and when we arrived back, a mass of associated history including old MOt’s, service invoices, tax discs all the original manuals and service book was presented on the desk. I arranged to collect the following Saturday so the MOT could be done. It passed and the advisories - front tyres worn slightly - were replaced (which I did not expect). Great place to buy and see some fabulous cars.

Reviewer has confirmed their email address

Respond to this review

+2 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"JamesPrice"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't be fooled by over friendly salesman! On the face of it Hawthorns looked like a good reputable dealership, until I collected my car and things started going wrong. Firstly, upon collection I was told by James (salesman) that the MOT certificate was 'not to hand' so he would grab it before I leave. (I had to remind him literally as I was leaving and he got it from someone, folded it and handed it to me as I got in the car) Thought nothing of this at the time, until problems started occurring with the car ON THE JOURNEY HOME. The dealership was shut when I arrived home, so I then decided to go through all the paperwork. I found TO MY HORROR, that there were a long list of advisories on the MOT certificate he apparently just didn't 'have to hand', including tyre worn close to limit, several brake pipes corroding and chip in windscreen! Not what I would have expected from a car that I had just paid them quite handsomely for! After several calls and some persuasion from my part on the Monday morning, when I also reported the errors that occurred with the car on the way home, they agreed to take it back in and repair all the advisories and look in to the faults. At this point you think, ok well done to them - however, you could also look at it, how I did, and that if I hadn't noticed the advisories then they would have got away with not having to do them and I would have to pay out before the next MOT. Which incidentally they told me cost them £1000 to fix, although they couldn't give me the paperwork when I asked as they were "'behind on their paperwork". Without making this review extremely long to read, I will cut a very long story short... I owned the car (BMW X5 Reg: N17SEV in case anyone was thinking of buying it) for 6 weeks in total, it went back to Hawthorns twice and spent at least 5 days in their workshop having advisories repaired and faults fixed (too many to list). After lots of battles with Hawthorns and me having to pay for an independent BMW specialist report on the vehicle, which found lots of faults, and them then insisting they have their own independent report done - the car was deemed 'not fit for purpose' by both, and they had no choice but to take the car back and refund. During the entire process Hawthorns dragged their heals at every opportunity, which bought much stress on myself and my family, and has left me still hugely out of pocket, due to having to pay for a lease car because my wife refused to drive the vehicle since errors were occurring, what felt like daily, plus insurance costs for the car, plus independent specialist fees, etc etc. They ignored emails, voicemails and I only ever got a response from them when I told them I would turn up at their dealership (unfortunately I live 45mins + from them, otherwise would have been on their doorstep daily. Therefore I urge you not to make the same mistake I did and pleas avoid buying a car from Hawthorns. Do not listen to their favourite line "that's just what we do" when they tell you how great their service is! Move on to the next dealer.

Reviewer has confirmed their email address

Respond to this review

+5 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Paul R"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class honest service from start to finish. They were helpful and straightforward , did everything they promised . No silly false sales banter. I will definitely use again if I can.

Reviewer has confirmed their email address

Respond to this review

+2 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Porsche, Audi, BMW, Mercedes, Jaguar and Land Rover are just some of the cars for sale at Hawthorns Car Sales. This Surrey based used car dealer is a specialist in selling sports and prestige vehicles and provides finance, warranties and part exchange from their dealership. They also have on site after care such as repairs and MOTs. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews4.3 out of 5 stars — Rated Very Good
Excellent
5
Very Good
0
Average
0
Poor
0
Terrible
1

Add Review

View dealership images

Contact Information

Address

Hawthorns Cars Ltd
The Old Tourist Trophy Workshops Romans Business Park
Farnham
Surrey
GU9 7SX

Get in touch

01252 735185
http://www.hawthorns.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

100%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Hawthorns Cars Ltd

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information