GIVE ME MY DEPOSIT BACK. ROBBERS. ROBBERS. ROBBERS. ROBBERS. ROBBERS. ROBBERS. PLZ PLZ PLZ I BEG EVERYONE READING THIS REVIEW OR ANYONE THINKING OF BUYING A VEHICLE FROM THIS ROBBING COMPANY TO AVOID IT AT ALL COSTS. SAID TO ME WILL REFUND THE DEPOSIT IF I DONT LIKE THE VEHICLE . DIDN'T LIKE THE VEHICLE AND KEPT MY MONEY. BEGGING THEM TO GIVE MY MONEY BACK BUT THEY WONT. THIS COMPANY IS RAN BY LYING PEOPLE. BAD BAD BAD PEOPLE IN THIS WORLD. ROBBERS. LIARS. GOD WILL PUNISH THEM!

I purchased a car from here in October 2019- huge mistake. Within 2 months the steering rack went on the bmw- I took it to bmw who quotes £3000 to fix the issue- contacted Henley cars- couldn’t care less terrible service. Since then it’s had a fuel leak which has cost over £4000 to fix. Luckily I had extended warranty cover and they paid out but Henley’s themselves were not interested. Awful company stay clear at all costs!

Cohersed my wife in getting the car which she declined at the showroom by being reminded she will lose her deposit if she doesnt go ahead with sale

Amazing guys, fab car, so easy to buy would 1000% recommend. Coming from someone who works in the motor trade myself these guys are smashing it and definitely shown themselves above the rest! ✨👏🏼 Thanks Ross ✌🏼

Bought my BMW 7 serise on Monday very easy to sort out online and car was delivered Tuesday. Immaculate car and service was absolutely first class. Thanks to Ross and Henley cars. I would definitely recommend. DLB

We came up to Cannock to see a BMW X1 which Ben had kindly sent a personal video of. The vehicle was as described. Ben took us out and went through, in depth, the workings of the vehicle. Very impressed with his knowledge. We went through the financial completion within an hour with no problems and drove the vehicle away that day. I would recommend this garage without hesitation..

I paid 20K for a nice BMW 5 series from Henley Cars. Now I get very annoyed and extremely frustrated every time I drive it. I purchased the car in June 2019 and as soon as I left I realised a creaking sound from the front internal part of the car, assuming this would be something in the compartments I continued to drive home only to realise there wasn't anything left around to cause this, but it was coming from the Dashboard area and I could replicate the exact sound by applying some light pressure on the dashboard. There was no noise during the test drive however the car went into the workshop (to get checked) I believe the noise from the dashboard started after that check. I called Henleys and after a week I managed to get a callback. I was advised to keep an eye on the noise which I did. I then sent an email with my complaint two weeks ago and no reply. I have to say that we received a very warm service from Jon however the after sales service is non existent. Just be careful as I have been left with a beautiful car that annoys the hell out of me every time I drive it.

I rarely write reviews, however my car purchase from this so called reputable business was a joke from start to finish. Firstly Henley Cars advertise the car that isn’t even at their premises yet. When it does arrive a week or so later it’s in a really poor condition (2 alloy wheels refurbished in completely different colours) which means you have to wait even longer for them to rectify the multiple problems. I had 2 other issues with the car within my warranty period and both times was painful trying to organise them to rectify the problem. I am still waiting for a refund from them for a diagnostic report I had to carry out independently. This was well over a month ago and now they are refusing to return my calls when I chase them! I have bought many of cars from smaller independent garages and this is by far the worse experience I have had! Oh and stay clear of Sean and Barry, as soon as the car is bought they haven’t got a clue what customer service is! Do yourself a favour and pay a little extra and go to a decent dealer that doesn’t leave you ripping your hair out.

Purchased a car from this 'dealership' in good faith. The vehicle turned out to have multiple faults and accident damage. To try and cut a long story short… I picked up the car on the Monday and noticed a severe vibration from the nearside front. Initially all tyre pressures were checked but the problem still remained. On closer inspection I found that all 4 tyres were illegal (large cuts and grooves on inner side wall), nearside front wheel was buckled and multiple alignment issues and replacement panels. I took the car to an independent inspector and they confirmed these issues for me. I returned the car to the ‘dealership’, discussed the issues with a very aggressive Barry (complete contrast to when he sold the car, possibly guilt) to which he responded with some excuses and mainly ‘I can’t comment on that’. Explained that I wanted to reject the car against the Consumer Rights Act, to which he responded, ‘I can’t comment on that’. Henley Cars then wanted to carry out their own inspection with ‘Karl from down the road’ (Karl Fisher Autos Ltd) who found no damage or issues what so ever. Completely contradicting the initial report that was conducted. They drove the car off their premises onto a neighbouring business, handed me they keys and expected me to leave. I left the vehicle in that very same location and kept the keys. Luckily, the car was purchased through MotoNovo finance, so I technically don’t own the vehicle. With help from the financial ombudsman they took on the case to find whether the vehicle had sustained damage and could be rejected through the consumer rights act. They initiated a company called ACE (Automotive Consulting Engineers Limited), to conduct another technical report on the vehicle. They found all the issues that I had initially noted and more. A quote from their report ‘We can conclude based on the visible evidence that the vehicle has clearly sustained accident damage, we anticipate to the nearside front corner.’ and many others. This car should have never been sold in this condition and it should have never passed its MOT prior to the sale. It was my mistake to trust a dealership and not inspect the car correctly, but it’s their responsibility to sell vehicle that are of satisfactory quality, fit for purpose and as described. I strongly advise anyone not to use this company – there are plenty of good trustworthy dealerships out there. It was a long month without a vehicle and borrowing cars and its people like this, which give this used car industry a bad name. Know your legal rights, don’t back off and never allow people like this to conduct ‘Business’. Avoid Henley Cars Ltd and avoid Karl Fisher Autos Ltd.