2% Reviews
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74% Recommend
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50 reviews from our car dealer reviews community
Leave a review for Henley Cars Ltd

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50 reviews from our car dealer reviews community

Leave a review for Henley Cars Ltd
Click on the stars to start your review
"Untrustworthy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from this 'dealership' in good faith. The vehicle turned out to have multiple faults and accident damage. To try and cut a long story short… I picked up the car on the Monday and noticed a severe vibration from the nearside front. Initially all tyre pressures were checked but the problem still remained. On closer inspection I found that all 4 tyres were illegal (large cuts and grooves on inner side wall), nearside front wheel was buckled and multiple alignment issues and replacement panels. I took the car to an independent inspector and they confirmed these issues for me. I returned the car to the ‘dealership’, discussed the issues with a very aggressive Barry (complete contrast to when he sold the car, possibly guilt) to which he responded with some excuses and mainly ‘I can’t comment on that’. Explained that I wanted to reject the car against the Consumer Rights Act, to which he responded, ‘I can’t comment on that’. Henley Cars then wanted to carry out their own inspection with ‘Karl from down the road’ (Karl Fisher Autos Ltd) who found no damage or issues what so ever. Completely contradicting the initial report that was conducted. They drove the car off their premises onto a neighbouring business, handed me they keys and expected me to leave. I left the vehicle in that very same location and kept the keys. Luckily, the car was purchased through MotoNovo finance, so I technically don’t own the vehicle. With help from the financial ombudsman they took on the case to find whether the vehicle had sustained damage and could be rejected through the consumer rights act. They initiated a company called ACE (Automotive Consulting Engineers Limited), to conduct another technical report on the vehicle. They found all the issues that I had initially noted and more. A quote from their report ‘We can conclude based on the visible evidence that the vehicle has clearly sustained accident damage, we anticipate to the nearside front corner.’ and many others. This car should have never been sold in this condition and it should have never passed its MOT prior to the sale. It was my mistake to trust a dealership and not inspect the car correctly, but it’s their responsibility to sell vehicle that are of satisfactory quality, fit for purpose and as described. I strongly advise anyone not to use this company – there are plenty of good trustworthy dealerships out there. It was a long month without a vehicle and borrowing cars and its people like this, which give this used car industry a bad name. Know your legal rights, don’t back off and never allow people like this to conduct ‘Business’. Avoid Henley Cars Ltd and avoid Karl Fisher Autos Ltd.

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"few issues being resolved "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had my Citroen for a few months now. When I received it, it was clean and in vety good shape and a good price. The dealers have been helpful. I am having an issue with the car at the moment but that's currently being looked into. Up to now I am happy and I would recommend Henley Cars.

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"great experience "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend this dealership to anyone. The dealers were knowledgeable and helpful and the car was clean and in really good condition. I have had no issues with the car at all and I have had it for over 6 months.

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"Daz"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Land Rover Freelander 2, there were a few problems with the car when I went to have a look, only cosmetic which didn't put me off buying it, but Chris wouldn't let me drive it away until they had fixed them. Very friendly people and very helpful, would happily do business with again. Had the car 8 months now and had no problems with it what so ever!

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"BMW Buyer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am happy with the service I received when I went to Henley Cars. I purchased a BMW back in August. I have had one issue but the dealership paid for the parts to be changed at a local garage. I am happy with the car and the aftercare was great. I would recommend.

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"MCD1312"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's the 2nd car I've purchased from Henley Cars. As per my first visit, the sales team were helpful and readily available to answer any questions. I wouldn't hesitate to recommend them to friends and family. Lots of variety and competitive prices.

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"hamilton"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wonderful service, helpful friendly staff, nothing too much trouble. I was recommended by friend who also had a great experience and no issues at all.

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"henley cars"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from these. ive had a few cars in my time but this has got to be the worst dealer out there, if you have any warranty claims, they will do their up most best to steer round it. They are all cocky salesman who are happy to sell you a car, but as soon as it leaves the garage they don't want to know. I brought a corsa vxr 4 months ago and at the moment im fighting with the finance company to reject the car, because Henley cars will not buy it back as they know what has been done to it. they fitted a standard exhaust to the car to hide the fact it had been modified and remapped for more power. the clutch is noisy, theres a misfire, the negative terminal on the battery gets hot and there is a noise from the cambelt area. Henley cars was unhelpful and it was like talking to the wall with sid.

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"Right side of the law"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The owner / director of this dealership, Mr David Bishop, REFUSES TO ACKNOWLEDGE the consumer rights act of October 2015, which clearly states that if the vehicle has a fault within 6 months of purchase, then in the eyes of the law, the fault was present PRIOR TO PURCHASE and therefore the dealership has a duty to put the fault right AT THEIR EXPENSE. I purchased a vauxhall insignia from these people on July 1st 2016. On October 21st the cam belt snapped. At first, the repair garage quoted £2,000 to repair. I contacted Mr bishop and he simply stated that the 90 warranty had expired. Please note the 90 day warranty is now nil and void foll6the new law introduced in October 2015. When I quoted this new law to him he said "oh. OK. I'll go 50/50 with you" why would I do that when the law states he is liable for the full amount? As it turned out, the repairs costs were just £579.24. Given that he'd offered to pay £1,000, it would seem reasonable to assume that he would be happy tof pay the new amount. I informed him. He said he would seek legal advice and get back to me by October 28th. He didn't get back to me and I've heard nothing from him since. I'll now be putting him in court and it will cost him a lot more. High court enforcement will be utilised if needed. I'll get what's owed to me by hook or by crook Mr bishop. You can be sure of it. DO NOT BUT FROM THIS DEALERSHIP.

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scott marshall in response to Right side of the law

hi could you please contact me on 07812391472 so we can expose this dealership to watchdog etc. we need to all get together and get this sorted. regards scott marshall

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"Brilliant"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm am really pleased with my Audi A4 from this dealership. The car was really clean and just as described. I have had no issues what so ever and I have had the car about 3 months now. The dealers were really friendly and happy to help. I would definitely recommend.

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Dealership Information

Henley Cars Ltd is an Independent dealership that is based in Cannock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
50 reviews3.9 out of 5 stars — Rated Very Good
Excellent
31
Very Good
7
Average
1
Poor
2
Terrible
9

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Contact Information

Address

Henley Cars Ltd
1&2 Key Point Keys Park Road
Hednesford
Cannock
Staffordshire
WS12 2FN

Get in touch

01543 277347
http://www.henleycarsltd.co.uk

Opening times

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Dealership Statistics

74%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
68%
Thought issues were resolved quickly and easily
2%
Percent of reviews responded to by this dealer

Additional Information About Henley Cars Ltd

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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