National Delivery Available
View today's best leasing deals, delivered directly to your door!
Sell Your Car Today, Let Us Give You The Best Price.
Highly competitive quotes on Paint Protection Film for your car
Car Dealer Reviews is an
official partner of Auto Trader
I spotted a BMW 330d tourer on Henley Cars website in Dec '15. The staff were quick to respond to my phone enquiry and answer my questions before I made a decision whether to make the journey to Cannock. When I arrived the staff were pleasant and gave me plenty of time to view the car without standing over me. It was well presented and all the service history mentioned in the advert was present and the vehicles description was accurate. Overall, the purchase was very straight forward. I've had the car for almost 3 months and it's a fabulous car. Would highly recommend Henley Cars to family and friends.
Excellent five star service !!!! My wife and i were looking for a mini for our daughter, we read the previous reviews and nearly didn't call, so glad we did as I'm a chef in a hotel i have a experience in customer satisfaction and i understand some people just cannot be pleased, i would like to give some feed back for the guys though sorry, 1 - we arrived on a busy saturday and waited 15 mins before being served ( maybe more staff needed ), 2 - very difficult to find ( maybe a sign outside ), 3 - If you expect customers to be patient and wait around ( a coffee machine ), That said we left there feeling very happy especially with Sid he was so helpful and we are so impressed with the no hassle approach Thank You Henley cars
David Bishop from Henley Cars Ltd in response to NJB
Dear RH13 We at Henley cars take customer satisfaction very seriously and we sell around 70 cars per month and in general our customers are completely satisfied with the service we provide. We in our opinion did everything we could to help with your unfortunate situation as the car broke down on a Sunday we were limited with what we could do you kindly offered to have the RAC drop the car back to us so we could have the car repairs carried out, we appreciate the fact your son needed a car to get to work so we offered for him to use the rover he had part exchanged wisle we had his new car repaired you declined probably as we discovered later the rover was in fact undriveable the gearbox and clutch were completely worn out, we do exept the fact that we should have test driven it before doing the deal but we trusted your son when he told us the car was fine but that would explain why he didnt want to use it. We spent in excess of £1000 to repair his new car and garanteed the work for 12 months and also delivered it back to you so you were not inconveniened any more. So we really do not deserve the comments you have left and if the rover that your son part exchanged was broken he could have used it to get to work and not the train. So we are sorry you feel disappointed but we did make plenty of effort to help. Kind Regards David Bishop Henley Cars
RH13 in response to NJB
Additionally, I'm glad you reminded me of the work carried out on the Passat being guaranteed for 12 months. Would you care to let us know what exactly is covered as you gave no paperwork, upon return of the car, showing what work was done and what components are covered. I'd be very grateful if you could do this as you wouldn't want one of those components to fail within the 12 months and us not being able to resolve the matter, would you? Not when your customer care is as good as you say it is! Many Regards RH13
After reading the review below I felt that I had to write my own as they could not be further from the truth and I feel strongly that the guys at Henley Cars deserve better. Not only did I buy my car from here but I was so pleased with the service and how I was dealt with that I had a car for the missus too. We called ahead to make sure the cars were available both times which they were and we were given an option to put a refundable deposit down to make sure the cars would be available when I got there. Both cars were represented in a great way compared to other places I had visited. The showroom and the staff all look professional and friendly and were ready to help when I needed it. Both cars were ready and prepared in good time and I was kept informed along the way. It was quite possibly the best experience I have had buying from a used car dealer and I will definitely use them in future. Don't be put off by the reviews below as they work hard and professionally and they simply do not deserve some of the comments by said keyboard warriors. I highly recommend Henley Cars and if I ever decide to change my car I will be paying them another visit. Thanks
The car broke down within 20 hours of purchase. The RAC deemed it was "unsafe to drive" at this point. We had to arrange recovery of the car to the dealer, as they wouldn't collect it - this was within 24 hours of purchase. The dealer refused to organize alternative transport for my son, who had to return to work (in the forces) later on that day - a trip of 160 miles. The dealer refused to cover the cost of my son's rail ticket to return to work that day (£124). The dealer took almost 2 weeks to get the car repaired - providing NO car during that time, and refusing to cover any of the costs my son incurred in having no car for almost 2 weeks. The owner didn't phone me up when requested, getting his staff to make the difficult calls. He finally phoned when the car was returned, only to put the phone down on me when I was requesting my son was reimbursed all the costs he had incurred whilst having no car, and the garage having almost £4000 of his cash.
Reviewer has confirmed their email address
DO NOT USE THIS DEALER!!! I purchased a BMW 1 series and have not stopped having problems with it and they refuse to contact me back and fob me off each time I do hear off them! I don't even feel safe to drive my car! They use a garage to do MOTS and services but the work is not done to an adequate standard in my opinion !!!! I had mine MOT straight after I bought it and it failed massively! Do not waste your money!
RH13 in response to Sarah
I totally agree with this review. My son also bought a car from this dealer this month. As he is in the forces with no wifi and mobile phone coverage, I had to deal with the fallout. Here is my review: Just had the owner of Henley Cars Limited in Cannock, put the phone down on me because (in his words) nothing he could say was going to make me happy. Hmmmm I wonder who would be happy if: * their son bought a car for £4,000 cash which broke down the next day. * which was deemed 'unsafe to drive' by the RAC. * which we had to arranged to be towed back to the Henley Cars because they wouldn't collect it. * who then refused to provide another car, pay for a hire car, or pay the £150 cost of my son returning to work in Plymouth later that day - a trip of around 160 miles. Not to mention the fact they took almost 2 weeks to fix the car, and the owner refused to call me in that time, leaving me chase things up. And even now refuses to take responsibility for my son having had to pay for trains and taxis for almost 2 weeks, whilst they had his car. It was when I mentioned that I'd read this review and was going to encourage my son to get his car MOT'd again to be sure that it had been done properly, that he put the phone down on me!!
I have just bought a nice BMW 5 series from Henley Cars, initially leaving disappointed as they chipped me quite harshly on my trade in! But as I drove away the owner came out to me and said he wanted to help me out and agreed on a decent deal! I was promised some diesel which wasn't done but the BMW I have had is awesome! There was a problem with the rear diff but Henley Cars got it fixed, this was a little frustrating but worth it!! I've been looking at Henleys stock for some time as they have some nice cars! It's a 9/10 from me but I will be going back in a few years to purchase another 5 series! No doubt!!!
I bought a Toyota RAV4 from this garage recently. The whole deal was completed within a couple of hours and I drove away with a great new car. The guys that I dealt with at Henley Cars could not have been more helpful and the whole experience was great. If you're short on time, and want a deal done quickly, these are a great garage, with a massive stock of different models to choose from.
Reviewer has confirmed their email address
The service was to a high standard, this is my second BMW and this one is in better condition and cheaper than my last. Henley Cars did everything well on their end and I'm very happy.
Reviewer has confirmed their email address
I'd read various reviews on this dealership prior to using them and like with most car dealerships they were pretty mixed. I was happy with my own experience and the car has been great, my one complaint would be knowing I'd traveled nearly 100 miles by train they failed to fill the car with diesel so I was looking for the nearest petrol station the second I left. But aside from that I was satisfied with Henley Cars.
Reviewer has confirmed their email address
Drove 40 miles to see a car that was for sale at Henley Cars immediately after speaking to Chris on the telephone who asked for a £100 deposit to hold the car until I arrived.....but after reading so many negative reviews about the company I wasn't prepared to do that. While I accept that the car was being sold on a 'first come' first served' basis, I was annoyed that not only had Chris not called me to warn me that somebody else was viewing the car, but he hadn't even got the courtesy to speak to me during my visit....no apology - nothing. While the buyer of the car was being relieved of his deposit I had a look around the car.....my disappointment was relieved as I noticed areas of lacquer peel which hadn't been mentioned earlier when I asked about the paintwork. The management of Henley Cars obviously have very little regard for potential customers......they're only concern is tucking a car into someone as soon as possible and stuff the poor sods who are travelling a distance in the hope that what they end up viewing is anything like the description. My advice would be.....don't under any circumstances drive more than 5 miles to view one of their cars or you'll most likely have wasted time and money in the process.
Henley Cars Ltd is an Independent dealership that is based in Cannock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Henley Cars Ltd
1&2 Key Point Keys Park Road
Cannock
Staffordshire
WS12 2FN
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Henley Cars Ltd, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
